Ricoh IM 5000 User Guide - Page 285
Register the User Code on [Details], See Confirming the Available Functions, User
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When a Message Appears While Using the Scanner Function Message Cause Solution and reference "Communication error has occurred on the network." A communication error has occurred on the network. Check that the settings for the communication protocol (TCP/IP) are configured correctly on the computer. "Entered User Code is not registered or you do not have access privileges to use the scanner function, please contact your administrator." The correct user code is not registered in the TWAIN drive when User Code authentication is specified on the machine. Register the User Code on [Details] [Authenticate] tab in the TWAIN driver. For the User Code, consult the user administrator. The User Code registered in the TWAIN driver is not assigned with the privileges to use the scanner function. Consult the user administrator. The user administrator can change the access permissions in the address book. See "Confirming the Available Functions", User Guide (Full Version). "Error has occurred in the scanner." The scan condition specified in the application exceeds the range that can be specified on the machine. Specify the scan condition within the range that can be specified on the machine. page 302 "List of Specifications" A malfunction is occurring in the driver. • Restart the application, and perform scanning again. • Install the TWAIN driver again. A malfunction is temporarily occurring on the machine. Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. page 17 "Turning On and Off the Power" "Error has occurred in the An error is occurring in scanner driver." the driver or operating system. Restart the computer. There is a problem with the network environment. Check that the computer is connected to the network correctly and in an environment where the TCP/IP protocol can be used. 283