Ricoh IM 5000 User Guide - Page 283

When a Message Appears While Using the Scanner Function Message Cause "Authentication with the destination has failed. Check settings. To check the current status, press [Scan Files Status]." The user name or password is incorrect. Solution and reference • Please check the SMTP authentication user name and password. • Please check the destination folder ID and password. • The maximum number of alphanumeric characters that can be registered to a password is 128. Set a different password that is less than 128 characters. Messages that Appear on the Computer Message Cause Solution and reference "Any of Login User Name, Login Password or Driver Encryption Key is incorrect." The login user name or password entered in [General User Authentication] is incorrect. Enter the correct login user name and password in [General User Authentication]. For the login user name and password, consult the user administrator. The driver encryption key is not registered correctly in the TWAIN driver. Register the driver encryption key on [Details] [Authenticate] tab in the TWAIN driver. For the driver encryption key, consult the network administrator. "The authentication password and/or authentication algorithm may be incorrect, or the machine does not support the authentication algorithm. Please check." The SNMPv3 authentication information registered in Network Connection Tool does not match the information of the machine. Consult the network administrator for the SNMPv3 authentication information, and change the information registered in Network Connection Tool. See "Installing the TWAIN Driver", User Guide (Full Version). "Authentication succeeded. However, the access privileges for scanner function has been denied." The logged-in user does not have access privileges to use the scanner function. Consult the user administrator. The user administrator can change the access permissions in the address book. See "Confirming the Available Functions", User Guide (Full Version). 281