Ricoh IM 5000 User Guide - Page 286
Specify [No Compression] on [Initial, Invalid Winsock version.
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10. Troubleshooting Message Cause Solution and reference "Fatal error has occurred in the scanner." An unrecoverable error is occurring on the machine. Consider repairing the machine. "Insufficient memory. Close all other applications, then restart scanning." Other applications are running on the computer, and the amount of free memory is insufficient. • Close applications on the computer. • If the same message is displayed when no other applications are running after starting the computer, uninstall the TWAIN driver, restart the computer, and then install the TWAIN driver again. "Insufficient memory. Reduce the scanning area." The memory allocated for the scanner function is insufficient. • Reduce the scan size or resolution. You may be able to resolve the error also by reducing the brightness value when Duotone (black and white) or a high resolution is specified. • Specify [No Compression] on [Initial Settings] [Compression] tab in the TWAIN driver. "Invalid Winsock version. Winsock is corrupted. Please use version 1.1 or higher." Restore Winsock on the computer. 284
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