Samsung NE59J7850WG/AA User Manual - Page 48

English, Problem, Possible cause, Solution, CONTROL DISPLAY, COOKTOP

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Troubleshooting CONTROL DISPLAY Problem The Display goes blank. The Display flashes. Possible cause A fuse in your home may be blown or the circuit breaker tripped. There was a power failure. Solution Replace the fuse or reset the circuit breaker. Reset the clock. COOKTOP Problem The surface units will not maintain a rolling boil or will not cook fast enough. The surface units will not turn on. Areas of discoloration on the cooktop. Possible cause You may be using inappropriate cookware. In some areas, the power (voltage) may be low. A fuse in your home may be blown or the circuit breaker tripped. The cooktop controls are set improperly. Food spillover was not cleaned. The surface is hot and the model features a light-colored cooktop. Solution Use pans which are flat and match the diameter of the surface unit selected. Cover the pan with a lid until the desired heat is obtained. Replace the fuse or reset the circuit breaker. Check if the correct control is set for the surface unit you are using. Refer to the section on the care and cleaning of the glass cooktop on page 44. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. Problem The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. Scratches or abrasions on the cooktop surface. Possible cause The element will cycle on and off to maintain the power setting. Solution This is normal operation, and not a system failure. Use the oven as usual. The cooktop is being cleaned improperly. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. To avoid scratches, use the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Troubleshooting 48 English

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48 English
Troubleshooting
Troubleshooting
CONTROL DISPLAY
Problem
Possible cause
Solution
The Display
goes blank.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The Display
flashes.
There was a power failure.
Reset the clock.
COOKTOP
Problem
Possible cause
Solution
The surface
units will not
maintain a
rolling boil or
will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are flat and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface
units will not
turn on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration
on the cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on page
44
.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface
may appear discolored when
it is hot. This is temporary
and will disappear as the
glass cools.
Problem
Possible cause
Solution
The surface
unit frequently
cycles on and
off.
The surface
unit stops
glowing when
changed to a
lower setting.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and
not a system failure. Use the
oven as usual.
Scratches or
abrasions on
the cooktop
surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid across
the cooktop surface.