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Samsung S22E310H User Manual - Page 77

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9 Troubleshooting Guide Screen issue Issues Solutions The power LED is off. The screen will not switch on. The message Check Signal Cable appears. Check that the power cable is connected properly. (Refer to "2.2 Connecting and Using a PC") Check that the cable is properly connected to the product. (Refer to "2.2 Connecting and Using a PC") Check that the device connected to the product is powered on. Not Optimum Mode is displayed. The images on the screen look distorted. This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product. Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (page 86). Check the cable connection to the product (Refer to "2.2 Connecting and Using a PC") The screen is not clear. The screen is blurry. The screen appears unstable and shaky. There are shadows or ghost images left on the screen. The screen is too bright. The screen is too dark. Adjust Coarse (page 53) and Fine (page 54). Remove any accessories (video extension cable, etc.) and try again. Set the resolution and frequency to the recommended level. Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (page 86) in this manual and the INFORMATION menu on the product. Adjust Brightness (page 35) and Contrast (page 36). Screen color is inconsistent. Change the COLOR settings. (Refer to " Configuring Tint") The colors on the screen have a shadow and are Change the COLOR settings. distorted. (Refer to " Configuring Tint") White does not really look white. Change the COLOR settings. (Refer to " Configuring Tint") 77 9 Troubleshooting Guide

Section	Page
Table Of Contents	2
Before Using the Product	7
Copyright	7
Icons used in this manual	7
Cleaning	8
Securing the Installation Space	9
Precautions for storage	9
Safety Precautions	10
Symbols	10
Electricity and Safety	11
Installation and Safety	12
Operation and Safety	14
Correct posture to use the product	18
Preparations	19
1.1 Checking the Contents	19
1.1.1 Checking the Components	19
1.2 Parts	20
1.2.1 Control Panel	20
1.2.2 Direct Key guide	21
1.2.3 Function Key Guide	22
1.2.4 Reverse Side	24
1.3 Installation	25
1.3.1 Attaching the Stand	25
1.3.2 Removing the Stand	26
1.3.3 Adjusting the Product Tilt	27
1.3.4 Installing a Wall-mount Kit or Desktop Stand	28
1.3.5 Anti-theft Lock	29
Connecting and Using a Source Device	30
2.1 Before Connecting	30
2.1.1 Pre-connection Checkpoints	30
2.2 Connecting and Using a PC	30
2.2.1 Connecting to a PC	30
2.2.2 Connecting the Power	32
2.2.3 Driver Installation	33
2.2.4 Setting Optimum Resolution	34
Screen Setup	35
3.1 Brightness	35
3.1.1 Configuring Brightness	35
3.2 Contrast	36
3.2.1 Configuring Contrast	36
3.3 Sharpness	37
3.3.1 Configuring Sharpness	37
3.4 Eye Saver Mode	38
3.4.1 Configuring Eye Saver Mode	38
3.5 Game Mode	39
3.5.1 Configuring Game Mode	39
3.6 SAMSUNG MAGIC Bright	40
3.6.1 Configuring SAMSUNG MAGIC Bright	40
3.7 SAMSUNG MAGIC Angle (S19E310HY / S22E310HY / S22E310H / S27E310H)	42
3.7.1 Configuring SAMSUNG MAGIC Angle	42
3.8 SAMSUNG MAGIC Upscale	44
3.8.1 Configuring SAMSUNG MAGIC Upscale	44
3.9 Image Size	46
3.9.1 Changing the Image Size	46
3.10 HDMI Black Level	48
3.10.1 Configuring the HDMI Black Level Settings	48
3.11 Response Time (S24E310HL / S27E310H)	50
3.11.1 Configuring the Response Time	50
3.12 H-Position & V-Position	51
3.12.1 Configuring H-Position & V-Position	51
3.13 Coarse	53
3.13.1 Adjusting Coarse	53
3.14 Fine	54
3.14.1 Adjusting Fine	54
Configuring Tint	55
4.1 Red	55
4.1.1 Configuring Red	55
4.2 Green	56
4.2.1 Configuring Green	56
4.3 Blue	57
4.3.1 Configuring Blue	57
4.4 Color Tone	58
4.4.1 Configuring the Color Tone Settings	58
4.5 Gamma	59
4.5.1 Configuring Gamma	59
Coordinating OSD	60
5.1 Language	60
5.1.1 Configuring Language	60
5.2 Menu H-Position & Menu V-Position	61
5.2.1 Configuring Menu H-Position & Menu V-Position	61
5.3 Display Time	62
5.3.1 Configuring Display Time	62
5.4 Transparency	63
5.4.1 Changing Transparency	63
Setup and Reset	64
6.1 Reset All	64
6.1.1 Initializing Settings (Reset All)	64
6.2 Eco Saving Plus	65
6.2.1 Configuring Eco Saving Plus	65
6.3 Off Timer	66
6.3.1 Configuring Off Timer	66
6.3.2 Configuring Turn Off After	67
6.4 PC/AV Mode	68
6.4.1 Configuring PC/AV Mode	68
6.5 Key Repeat Time	69
6.5.1 Configuring Key Repeat Time	69
6.6 Source Detection	70
6.6.1 Configuring Source Detection	70
6.7 Power LED On	71
6.7.1 Configuring Power LED On	71
INFORMATION Menu and Others	72
7.1 INFORMATION	72
7.1.1 Displaying INFORMATION	72
7.2 Configuring Brightness, Contrast and Sharpness from the Initial Screen	73
Installing the Software	74
8.1 Easy Setting Box	74
8.1.1 Installing the Software	74
8.1.2 Removing the Software	75
Troubleshooting Guide	76
9.1 Requirements Before Contacting Samsung Customer Service Center	76
9.1.1 Testing the Product	76
9.1.2 Checking the Resolution and Frequency	76
9.1.3 Check the following.	76
9.2 Q & A	79
Specifications	81
10.1 General (S19E310HY)	81
10.2 General (S22E310HY / S22E310H)	82
10.3 General (S24E310HL)	83
10.4 General (S27E310H)	84
10.5 PowerSaver	85
10.6 Standard Signal Mode Table	86
Appendix	89
Responsibility for the Pay Service (Cost to Customers)	89
Not a product defect	89
A Product damage caused by customer's fault	89
Others	89
Correct Disposal	90
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)	90
Terminology	91