Samsung SCX-3200 User Guide - Page 86

G CONDITION Smears, lines, marks, or spots appear on copies. SUGGESTED SOLUTION • If the defects are on the original, adjust darkness to lighten the background of your copies using Printer Settings Utility (See "Changing the settings for each copy" on page 62). • If there are no defects on the original, clean the scan unit (See "Cleaning the scan unit" on page 75). Copy image is skewed. • Ensure that the original is face down on the scanner glass. • Check that the copy paper is loaded correctly. Blank copies print out. Ensure that the original is face down on the scanner glass. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in the jams occur. tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Toner cartridge • Your originals may contain pictures, solids, or produces fewer heavy lines. For example, your originals may be copies than forms, newsletters, books, or other documents expected before that use more toner. running out of toner. • The scanner lid may be left open while copies are being made. • Turn the machine off and back on. Scanning problems CONDITION SUGGESTED SOLUTIONS The scanner does not • Make sure that you place the original to be work. scanned face down on the scanner glass. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the machine cable is connected properly. • Make sure that the machine cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru or the application you want to use to make certain that the scanner job is being sent to the correct port (for example, USB001). The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. Message appears on your computer screen: • There may be a copying or printing job in progress. Try your job again when that job is finished. • Device can't be • The selected port is currently being used. set to the H/W Restart your computer and try again. mode you want. • The machine cable may be improperly • Port is being used connected or the power may be off. by another program. • The scanner driver is not installed or the operating environment is not set up properly. • Port is Disabled. • Ensure that the machine is properly connected • Scanner is busy and the power is on, then restart your receiving or computer. printing data. When the current job is completed, • The USB cable may be improperly connected or the power may be off. try again. • Invalid handle. • Scanning has failed. Samsung Scan and Fax Manager Problem CONDITION Samsung Scan and Fax Manager does not work. SUGGESTED SOLUTION Check your system requirements. Samsung Scan and Fax Manager works in Windows and Mac OS (See "System requirements" on page 25). Troubleshooting_ 86