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Samsung SM-N930P User Manual - Page 338

Getting Help

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Getting Help The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint and manage your wireless service. 326

Section	Page
SAMSUNG Galaxy Note7	1
Table of Contents	2
Introduction	14
About the User Guide	14
Access Instructions on Phone	15
Access Help	15
Get Support from Sprint Zone	16
Set Up Your Phone	17
Parts and Functions	17
Maintaining Water and Dust Resistance	20
Charge the Battery	20
SIM Card	22
SD Card	23
Insert an SD Card	24
Unmount an SD Card	24
Remove an SD Card	25
Format an SD Card	25
Turn Your Phone On and Off	26
Use the Touchscreen	27
Activate Your Phone	30
Complete the Setup Screens	31
Smart Switch	33
Basic Operations	34
Basics	34
Home Screen and Applications (Apps) List	34
Phone Settings Menu	35
Portrait and Landscape Screen Orientation	35
Capture Screenshots	36
Edge Screen	36
S Pen	39
S Pen Options	40
Air View	40
Direct Pen Input	40
Screen Off Memo	41
Replace the S Pen Tip	41
Air Command	42
Create Note	42
Screen Off Memo	43
Smart Select	44
Screen Write	45
Translate	46
Add or Remove Air Command Shortcuts	47
Air Command Settings	49
Applications	50
Launch Applications	50
Apps List	50
Phone Number	55
Airplane Mode	55
Enter Text	55
Samsung Keyboard	55
Samsung Voice Input	57
Tips for Editing Text	58
Google Account	58
Create a Google Account	58
Sign In to Your Google Account	60
Factory Reset Protection	60
Google Play Store	61
Find and Install an App	61
Request a Refund for a Paid App	62
Update an App	63
Uninstall an App	65
Get Help with Google Play	66
Lock and Unlock Your Screen	66
Update Your Phone	67
Update Your Phone Software	67
Your Phone's Home Screen	70
Home Screen Basics	70
Home Screen Layout	70
Extended Home Screens	71
Status Bar and Notification Panel	72
Status Bar	72
Notification Panel	75
Search Device	78
Multi Window	79
Customize the Home Screen	81
Change the Wallpaper	81
Add Shortcuts to the Home Screen	82
Add Widgets to the Home Screen	82
Add Folders to the Home Screen	83
Phone Calls and Voicemail	86
Place and Answer Calls	86
Call Using the Phone Dialer	87
Call Emergency Numbers	88
Answer Phone Calls	88
In-Call Screen Layout and Operations	91
Place a Call from Contacts	92
Call from Call Log	93
Voicemail	94
Voicemail Setup	94
Visual Voicemail	95
Review Visual Voicemail	96
Visual Voicemail Options	97
Configure Visual Voicemail Settings	99
Optional Calling Services	101
Caller ID Blocking	101
Call Waiting	102
Conference Calling	103
Call Forwarding	104
Call Settings	105
Contacts	108
Add a Contact	108
View Contacts	111
Contacts Screen Layout	112
Edit a Contact	113
Delete a Contact	114
Favorites	115
Groups	116
Share a Contact	118
Profile Sharing	120
Import Contacts	121
Back Up Contacts	122
Contacts Settings	123
Messaging	124
Text and Multimedia Messaging	124
Send a Text Message	124
Send a Multimedia Message (MMS)	125
Save and Resume a Draft Message	127
New Messages Notification	128
Manage Message Conversations	128
Messages Settings	130
Gmail	132
Create and Send a Gmail Message	132
Check Received Gmail Messages	133
Use Gmail Labels	135
Archive Gmail Threads	135
Mute Gmail Threads	136
Delete Gmail Threads	136
Search Gmail Messages	136
Report Spam Gmail Messages	137
Add Another Google (Gmail) Account	137
Switching Between Gmail Accounts	138
Gmail Settings	139
Email	140
Set Up an Email Account	140
Add an Email Account	141
Add an Exchange ActiveSync Account	143
Create and Send an Email Message	143
Open Email Messages	145
Delete an Email Account	146
Manage Your Email Inbox	147
Exchange ActiveSync Email Features	148
Email Settings	149
Internet and Social Networking	152
Data Services General Information (4G LTE and 3G Networks)	152
4G LTE	152
Your User Name	153
Data Connection Status and Indicators	154
Browser	155
Use the Browser	155
Add a Bookmark	156
View Browser History	157
Open New Browser Tabs	158
Browser Settings	159
Chrome Browser	160
Facebook	161
Hangouts	161
Instagram	162
Messenger	162
Global Services	163
Activate Sprint Worldwide Service on Your Account	163
Your Phone’s SIM Card for International GSM Roaming	163
Enable Global Roaming Mode	164
Set the Communications Method for Global Use	165
Select a Carrier	165
Make and Receive Worldwide Calls	165
Sprint International Voicemail Service	166
Set Up Your Voicemail Access Number for International Use	166
Access Your Voicemail Internationally	167
International Data Roaming	168
Access Email and Data Services Internationally	168
Contact Sprint for Assistance with International Service	169
Connectivity	171
Transfer Files between Your Phone and a Computer	171
Wi-Fi	173
Turn Wi-Fi On and Connect to a Wireless Network	173
Wi-Fi Settings	174
Disconnect Wi-Fi	174
Wi-Fi Direct	175
Hotspot	175
Bluetooth	177
Bluetooth Information	177
Enable the Bluetooth Feature	177
Pair Bluetooth Devices	179
Connect to a Paired Bluetooth Device	180
Send Information Using Bluetooth	181
Receive Information Using Bluetooth	182
Tethering	183
Camera and Video	185
Camera Overview	185
Take Pictures and Record Videos	187
Take a Picture	187
Record Videos	188
Shooting Mode	189
View Pictures and Videos Using Gallery	190
Camera Settings	191
Switch Cameras	191
Set Camera Functions	192
Live Broadcast	193
Productivity	197
1Weather	197
Calculator	197
Calendar	198
Add an Event to the Calendar	198
View Calendar Events	199
Sync Calendars	200
Synchronize an Exchange ActiveSync Calendar	200
Calendar Settings	201
Caller ID	201
Clock	201
Set Alarms	202
Additional Clock Features	203
Drive	204
Google Maps	204
Google Search	205
Lookout	206
My Files	206
Photos	207
S Voice	207
S Voice Settings	207
Samsung Gear	208
Samsung Notes	208
Samsung Pay	209
Sprint Family Locator	211
Tech Expert	211
Uber	211
Entertainment and Activities	212
Amazon	212
Amazon Kindle	212
Amazon Music	212
Amazon Photos	212
Amazon Video	212
App Spotlight	212
Galaxy Apps	213
Google Play Music App	213
Play Music with Google Play	213
Google Play Music Screen Layout	214
Create Playlists in Google Play Music	215
Live Soccer & TV	216
NextRadio	216
PEN.UP	216
S Health	216
Samsung+	218
Sprint Fun & Games	218
Sprint Music Plus	219
Sprint TV & Movies	220
Sprint Zone	221
YouTube	221
Connections Settings	224
Basic Settings	224
Wi-Fi Settings Menu	227
Bluetooth Settings	229
Device Visibility	231
Data Usage Settings	231
Airplane Mode	233
NFC and Payment	234
Mobile Networks Settings	236
Location Settings	237
More Connection Settings	239
Nearby Device Scanning	240
Printing	241
Virtual Private Networks (VPN)	242
Hotspot and Tethering Settings	246
Hotspot Settings	246
Tethering Settings	249
Device Settings	250
Sounds Settings	250
Sound Mode	252
Vibrate While Ringing	253
Volume	253
Vibration Intensity	254
Ringtones and Sounds	255
Vibration Pattern	256
Notification Sounds	257
Do Not Disturb	258
System Sounds	261
Key-tap Feedback	262
Sound Quality and Effects	263
Notifications Settings	264
Display Settings	264
Brightness	266
Blue Light Filter	267
Font Size and Style	268
Edge Screen Settings	269
Content Scaling	274
Easy Mode	275
Icon Frames	276
Screen Timeout	277
Always On Display	278
Night Clock	279
Screen Mode	280
LED Indicator	281
Keep Screen Turned Off	281
Screen Saver	282
Advanced Features Settings	283
S Pen Settings	283
Smart Stay	284
Manage Game Features	285
One-Handed Operation	286
Other Features	287
Applications Settings	288
Applications Overview	288
Default Applications	291
App Permission Settings	292
Personal Settings	293
Wallpapers and Themes Settings	293
Wallpaper	293
Themes	294
Icons	295
Lock Screen and Security Settings	296
Screen Lock	297
Unknown Sources	301
Secure Folder	301
Secure Startup	301
Encrypt SD Card	302
Other Security Settings	302
Cloud and Accounts Settings	304
Samsung Cloud	305
Accounts	306
Backup and Reset	307
Smart Switch	315
Google Settings	315
Accessibility Settings	316
Vision Accessibility Settings	317
Hearing Accessibility Settings	318
Dexterity and Interaction Settings	319
Configure Other Accessibility Settings	320
System Settings	321
General Management Settings	321
Language and Input Settings	321
Date and Time Settings	323
Device Maintenance Settings	324
Optimize Now	325
Battery Settings	326
Storage Settings	327
RAM	333
System Update	334
Help Menu	335
About Device	336
For Assistance	339
Troubleshooting	339
Sprint Account Information and Help	340
Sprint Account Passwords	340
Manage Your Account	341
Sprint Support Services	342
Copyright Information	342
Intellectual Property	343
Open Source Software	343
Disclaimer of Warranties; Exclusion of Liability	343
Samsung Electronics America (SEA), Inc.	344
Do you have questions about your Samsung Mobile Device?	344
Legal Information	345

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326

Getting Help

The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint

and manage your wireless service.