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Samsung SPH-I500SS User Manual (user Manual) (ver.f2) (English) - Page 194

Troubleshooting, Resetting Your Handheld, Performing a Soft Reset

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Troubleshooting Before contacting Sprint PCS Customer Service Solutions, try the following: ᮣ Make sure that the battery is properly attached to your phone. ᮣ Make sure that the battery is fully charged. ᮣ Make sure that there is no visible physical damage to your phone or battery. ᮣ Make sure that the desktop holder is plugged in to a working receptacle. ᮣ Perform a soft or hard reset of the Sprint PCS Phone by using the stylus to press the reset button located on the bottom of your phone, next to the power/accessory interface connector. ᮣ If unable to HotSync, make sure that Local Serial is selected by right clicking the HotSync icon located in the menu bar. ᮣ If you still cannot perform a HotSync, make sure that the correct COM port is selected in the HotSync Setup. For more information, see "Selecting HotSync Setup Options" on page 153. ᮣ If you are using Windows 2000 or XP, make sure you have the proper user rights. You must have Standard User rights to install the i500 software. Resetting Your Handheld Under normal circumstances, you will not have to use the reset button. On rare occasions, however your handheld may no longer respond to buttons or the screen. In this case, you need to perform a reset to get your handheld running again. Performing a Soft Reset A soft reset tells your handheld to stop what it is doing and start over again. All records and entries stored in your handheld computer are retained with a soft reset. After a soft reset, the main phone screen is displayed. To perform a Soft Reset: ᮣ Unscrew the stylus and use the reset tool to gently press the reset button located in the bottom right corner of your handheld. Section 4: Safety Guidelines and Warranty Information 4B: Manufacturer's Warranty 191

Section	Page
Welcome to Sprint	2
Introduction to this Online User’s Guide	3
Getting Started	11
Getting Started With PCS Service	13
Determine If Your Phone Is Already Activated	13
Unlocking Your Phone	13
Activating Your Phone	13
Setting Up Your Voicemail	14
Getting Help	14
Visit Our Web Site	14
PCS Customer Solutions	15
Receiving Automated Invoicing Information	15
PCS Directory Assistance	15
PCS Operator Services	15
Understanding Your Phone	16
Front View of Phone	18
Viewing the Display Screen	22
Entering Data in the Graffiti® Writing Area of your Phone	23
Graffiti Writing	23
eZiText	24
Entering Words Using eZiText	24
eZiText Dictionary	25
Key Assignments of eZiText	25
Using the Applications Launcher	26
Features of Your i500	26
Turning Your Phone ON and OFF	27
Turning Your Phone ON	27
Turning Your Phone OFF	27
Adjusting the Brightness	27
Application Buttons	28
Scroll Buttons	28
Software Version	28
To Display the Phone Info Dialog box	28
Using the Battery	28
Battery Capacity	28
Installing the Battery	29
Removing the Battery	29
Charging the Battery	29
Connecting the Desktop Holder	30
Removing the i500 from the Desktop Holder	31
PC System Requirements for the PalmTM Desktop Software	31
Installing the i500 Installation CD Software	32
Installing the i500 USB Drivers, PalmTM Desktop, and Pocket Mirror Applications	32
Connecting the Desktop Holder to a Desktop Computer	33
Displaying Your Phone Number	33
Making and Answering Calls	34
Making Calls	34
One-Handed Dialing	34
Answering Calls	34
Missed Call Notification	35
Calling Emergency Numbers	35
Using One/Two Touch Speed Dialing	36
Dialing Options	36
In-Call Options	37
Record	37
Mute	38
Deactivate Key Tones	38
DTMF Tone	38
End-of-Call Options	39
Adjusting the Phone’s Volume Settings	41
Ringer Types	41
Selecting Ringer Types for Voice Calls	41
Selecting Ringer Types for Messages	42
Selecting a Roam Ringer	42
Selecting a Tone Length	42
Alert Notification	43
Silent Mode	43
Changing the Greeting	44
Changing the Backlight Time Length	44
Changing the Display Screen	45
Accessing the Security Menu	48
Restricting Incoming and Outgoing Calls	48
Locking your Phone	49
Unlocking Your Phone	49
Changing the Lock Code	50
Unassign a Lock Code	50
Calling in Lock Mode	51
Current Privacy	51
Using Special Numbers	51
Resetting Your Phone	52
Understanding Roaming	54
Recognizing Icons on the Display Screen	54
Roaming on Other Digital Networks	54
Roaming on Analog Networks	54
Setting Your Phone’s Roam Mode	55
Set Mode	55
Controlling Roaming Charges Using Call Guard	56
To Place Roaming Calls With Call Guard On:	56
To Answer Incoming Roaming Calls With Call Guard On:	56
Application Launcher	58
Opening an Application	58
Application Categories	58
Creating a New Category	59
Deleting a Category	59
Applications Display	60
Changing the View	60
Elements of the Application Screen	60
Menus	62
Menu Launcher	62
Online Help	62
Finding Records	63
Sorting Records	63
Private Records	63
Marking a Record Private	63
Hiding Private Records	64
Attaching Notes	64
Attaching a Note	64
Reviewing a Note	64
Deleting a Note	64
Choosing Fonts	65
Changing the Font Style	65
Getting Application Information	65
To Display the About Box	65
Beaming Information	66
Viewing History	68
Making a Call From Call History	68
Saving a Phone Number From Call History	69
Prepending a Phone Number From Call History	70
Erasing Call History	70
Creating an Address Book Entry	72
Creating a New Entry	72
Entering Pauses	73
Address Details	74
Show in List	74
Category	75
Special Ringer	75
Private	76
Speed Dial	76
Voice Dial	77
Play or Erase Recorded Voice Names	77
Tips on Recording Names	78
Making Calls from the Address Book	78
Viewing Address Book Entries	79
Editing an Address Book Entry	79
Deleting an Entry	80
Looking up an Address Book Entry	80
To Look Up an Address	80
Sorting the Address Book	80
Sorting the Address Book Entries	80
Beaming Address Book Entries	81
Creating a Business Card	81
Beaming a Business Card	82
Beaming the Current Entry	82
Beaming the Current Category	82
Address Book Menu Options	82
Record Menu	82
Edit Menu	83
Options Menu	83
Scheduling Events	85
Scheduling Timed Events	85
Scheduling a timed event for another date	87
Scheduling Untimed Events	87
Scheduling an untimed event	87
Rescheduling an Event	88
Rescheduling	88
Setting an Alarm for an Event	89
Setting an Alarm	89
Dismissing an Alarm	89
Marking an Event As Private	89
Marking an Event Private	90
Changing the Date Book View	90
Displaying Different Views	90
Week View	90
Event Conflicts	91
Month View	92
Tips for Month View	92
Agenda View	93
Tips for Agenda View	93
Scheduling Repeating Events	93
Scheduling A Repeating Event	93
Editing Repeating Events	94
Deleting an Event	94
Tips for Scheduling Repeating Events	95
Date Book Menus	95
Record Menu	95
Edit Menu	96
Options Menu	96
Using Voice-Activated Dialing	98
Setting up Voice Dial	98
Placing Voice Dialing Calls with the Voice Dial Button	98
Placing a Voice Dial Call from the List	99
Managing the Voice Dial List	99
Recording Memos	100
Recording a Memo	100
Playing a Memo	100
Deleting a Memo	100
Deleting all Memos	101
What is a Handheld Computer	103
Front View of the Handheld Computer	103
Tapping and Typing	104
Typing	104
Opening an Application	104
Customizing your Handheld Computer	105
Setting the Time and Date	105
Setting other Preferences	105
Using the On-Screen keyboard	108
Graffiti® Writing	109
Capital Letters	111
Cap Lock	111
Numbers	112
Writing Punctuation Marks	112
Writing Symbols and Extended Characters	113
Writing Accented Characters	114
Command Bar	115
Graffiti® Shortcuts	115
Using a Shortcut	116
Using a Shortcut	116
Importing Data	116
Importing Data	117
Creating Expense Items	119
Creating a New Expense	119
Changing the Expense Date	120
Changing the Date	120
Entering Receipt Details	121
Adding Receipt Details	121
Entering the Expense Type Automatically	122
Filling in the Expense Automatically	122
Expense List Display Options	123
Changing Currency and Symbol Display	124
Change the Currencies in the Drop Down Menu:	124
Sending Data to Microsoft Word or Excel	125
Creating and Printing an Expense Report	125
Expense Menus	126
Record Menu	126
Options Menu	126
Creating a New Memo	128
Create a New Memo	128
Choosing a Memo Category	128
Making a Memo Private	129
Making a Memo Private	129
Reviewing or Editing Memos	130
Reviewing a Memo	130
Sorting Memos	130
Selecting a Sort Option	130
Manually Arranging the Memo List	131
Deleting a Memo	131
Delete a Memo with the Memo Details Dialog Box	131
Beaming a Memo	131
Beam a Memo	131
Memo Pad Menus	132
Record Menu	132
Option Menu	132
Creating a To Do List Item	134
Creating a To Do List Task	134
Setting Priorities	135
Setting the Priority Level	135
Checking OFF To Do List Items	136
Checking off a Completed Item	136
Changing Priorities and Due Dates	136
Changing the Priority, Due Date and Category	136
Sorting To Do Items	137
Deleting a To Do List Item	138
Deleting an Item	138
Displaying Completed and Due Items	138
To Display Completed and Due Items	138
To Do Menus	139
Record Menu	139
Options Menu	139
Opening the Calculator	141
Using the Calculator Buttons	141
Displaying Recent Calculations	142
To display recent calculations:	142
Applications Launcher	145
Categorizing an Application	145
Changing the Launcher Display	146
Installing Palm OS® Applications	147
To Install Software on your phone	147
Deleting Handheld Computer Applications	148
Checking Memory Usage	149
Beaming Capabilities	149
To Beam a Record, Business Card, or Category	149
Receiving Beamed Information	150
HotSync® Manager and Technology	153
Performing Your First HotSync Operation	153
Perform a HotSync the First Time	153
Creating a User Profile	155
Creating a User Profile	155
Using a Profile for the First Time	155
Performing a Local HotSync® Operation	156
Performing a Local HotSync Operation	156
Selecting HotSync Setup Options	156
Setting Options	156
Customizing the HotSync® Operation	157
Customizing Settings	157
Performing a HotSync® Operation via a Network	158
Performing a Network HotSync Operation	159
Setting up your phone for Network HotSync	159
Using File Link	159
IR HotSync® Operations	160
Preparing your computer for infrared communication	160
To check the ports used for infrared communication:	161
Configuring HotSync Manager for infrared communication	161
Performing an IR HotSync® operation	162
To perform an IR HotSync operation:	162
Returning to cradle HotSync operations	162
Changing the Plugin Screen	162
Using PCS Service Features	164
Using Voicemail	166
Setting Up Voicemail	166
Knowing When You Have Messages	166
Message Types	166
New Voicemail Message Alerts	167
Retrieving Your Voicemail Messages	167
Using the Menu Keys on your phone to Access your Messages:	167
Using a Phone Other Than Your Phone to Access Your Messages:	167
Clearing the Voicemail Message Icon	168
Text Messaging	168
Deleting All Messages	168
Signing Up for Updates	168
Viewing Pictures	169
Using Caller ID	169
Responding to Call Waiting	170
Answering a Waiting Call	170
Three-Way Calling	170
Forwarding Your Calls	171
To Activate Call Forwarding:	171
To Deactivate Call Forwarding:	171
Browsing the Web on Your Phone	173
Launching the Web	173
Your User Name	173
Net Guard	174
Browsing the Web	174
Scrolling	174
Going Back	174
Going Home	174
Going to a Specific Web Site	174
Creating a Bookmark	175
Accessing a Bookmark	175
Deleting a Bookmark	175
Reloading a Web Page	175
Restarting the Web Browser	176
PCS Business ConnectionSM Personal Edition	177
PCS Vision FAQs	178
How will I know when my phone is ready for PCS Vision Service?	178
How do I sign-in for the first time?	178
How do I know when my phone is connected to PCS Vision Services?	178
Can I make calls and use PCS Vision Services at the same time?	178
When is my data connection active?	178
When is my data connection dormant?	178
Can I sign out of data services?	178
Getting Started With PCS Voice Command	181
It’s Easy to Get Started	181
Creating Your Own Address Book	181
Making a Call With PCS Voice Command	182
Accessing Information Using PCS Voice Command	182
Safety Guidelines and Warranty Information	183
Getting the Most Out of Your Reception	185
Keeping Tabs on Signal Strength	185
Understanding the Power Save Feature	185
Understanding How Your Phone Operates	185
Knowing Radio frequency Safety	185
Maintaining Your Phone’s Peak Performance	186
Maintaining Safe Use of and Access to Your Phone	186
Using Your Phone While Driving	186
Following Safety Guidelines	187
Using Your Phone Near Other Electronic Devices	187
Turning Off Your Phone Before Flying	187
Turning Off Your Phone in Dangerous Areas	188
Restricting Children’s Access to your Phone	188
Caring for the Battery	189
Protecting Your Battery	189
Disposal of Lithium Ion (LiIon) Batteries	189
Acknowledging Special Precautions and the FCC Notice	190
FCC Notice	190
Cautions	190
Body-Worn Operation	190
Specific Absorption Rates (SAR) for Wireless Phones	191
FCC Radio frequency Emission	191
Owner’s Record	192
User Guide Proprietary Notice	192
Troubleshooting	194
Resetting Your Handheld	194
Performing a Soft Reset	194
Performing a Hard Reset	195
Tips	196
Removing the i500 from the Desktop Holder	196
Internal/External Battery Charge	196
Screen Calibration	197
HotSync® to Save Current Settings	197
Settings Chart	198
Notes:	198
Common Problems	199
HotSync	199
Fatal Errors	202
USB Problems	203
Resetting the i500	204
Operating Systems	206
Palm OS® Applications	208
Using your i500 with the Sprint Business Connection Palm OS Client	208
Battery	209
Manufacturer’s Warranty	210
A	213
B	213
C	213
D	214
E	214
F	215
G	215
H	215
I	215
L	216
M	216
N	216
O	216
P	216
R	216
S	217
T	217
U	218
V	218
W	218