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Troubleshooting

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6 TROUBLESHOOTING Troubleshooting This chapter describes how to solve printer problems. Refer to the relevant section based on the problem. To load paper, remove paper misfeeds, load staples in the finisher, remove jammed staples, or replace the toner cartridge, see "TROUBLESHOOTING" in operation manual for copier. Printing does not take place ● Check the connections ●USB or parallel connection in Windows ●Network connection ● Check Your Computer ●Points to check in Windows ●Points to check on the Macintosh ● Check the machine ● Checking the printer driver ●Points to check in Windows Improper printing operation ● Printing is slow ● Two-sided printing is not possible ● Stapling is not possible (when a finisher or a saddle stitch finisher is installed) ● Punching is not possible (when a saddle stitch finisher is installed) Print quality is not satisfactory ● Check the paper being used ● The printed image is coarse ● The printed image is distorted ● Part of the printed image is missing If a notice page is printed Removing the software ● Windows ● Macintosh (Mac OS 9.0 to 9.2.2) CONTENTS 65

Section	Page
The key operator code is initially set to \	2
The key operator programs are used by the key operator (administrator of the machine) to customize certain features of the machine to better meet the needs of users.	3
This guide explains key operator programs that are common to all functions of the multifunction system (copy function, fax funct...	3
. Fax function \	3
In order to access the key operator programs, the key operator code must be entered.	3
The key operator code is a 5-digit number that must be entered in order to access the key operator programs. The key operator (a...	3
To change the key operator code, see \	3
The key operator code is initially set to \	3
Press the [CUSTOM SETTINGS] key.	4
Touch the [KEY OPERATOR PROGRAMS] key.	4
Use the numeric keys to enter the five-digit key operater code.	4
Touch a key to select the desired category of key operator programs.	4
Use the numeric keys to enter the new 5-digit key operator code.	4
Touch the [OK] key. You will return to the screen of step 4.	4
Press the [CLEAR ALL] key () to exit the program.	4
KEYS USED IN KEY OPERATOR PROGRAMS	5
Example: Auditing mode	5
The following keys appear in screens that require the entry of numerical values.	5
When a checkbox () appears in front of a setting, a checkmark () will appear when the checkbox is touched. This indicates that the setting is enabled. If a checkbox with a checkmark () is touched, the checkmark is cleared () and the setting is disabled.	5
When a key that appears in the form is touched, the setting screen of that key will appear.	5
If the settings continue on the following screen(s), touch the and keys to move back and forth through the screens. To return to the category selection screen, touch the [OK] key.	5
The currently set numerical value is displayed.	5
Numerical values can be set by touching the and keys.	5
KEY OPERATOR PROGRAM MENU	8
The key operator programs are arranged in the following menu.	8
Refer to this menu when enabling or disabling the settings that are explained beginning on page 8.	8
* Some programs contain an additional level of settings (setting screen).	8
This chapter explains key operator programs that are common to all functions of the multifunction system (copy function, fax function, printer function, and network scanner function).	10
ACCOUNT CONTROL	10
AUDITING MODE	10
TOTAL PAGES PER ACCOUNT	10
RESETTING ACCOUNT	10
Resetting a single account	10
Resetting all accounts	10
ACCOUNT NUMBER CONTROL	11
Storing a new account number	11
Deleting an account number	11
Changing an account number	11
ACCOUNT LIMIT SETTING	11
Setting a limit for a single account	11
Setting a limit for all accounts	11
ACCOUNT NUMBER SECURITY	11
CANCEL JOBS OF INVALID ACCOUNTS	11
ENERGY SAVE	12
AUTO POWER SHUT-OFF	12
AUTO POWER SHUT-OFF TIMER	12
PREHEAT MODE SETTING	12
TONER SAVE MODE	12
OPERATION SETTINGS	13
AUTO CLEAR SETTING	13
MESSAGE TIME SETTING	13
KEYS TOUCH SOUND	13
TOUCH KEY OPERATION SETTING	13
DISABLE INTERRUPT PRINT JOB	13
STREAM FEEDING MODE	14
DISPLAY LANGUAGE SETTING	14
DISABLE DISPLAY TIMEOUT	14
DISABLING OF TRAY SETTINGS	14
DISABLING OF CLOCK ADJUSTMENT	14
DEVICE CONTROL	14
DISABLING OF DOCUMENT FEEDER	14
DISABLING OF DUPLEX	14
DISABLING OF STAPLER	14
OUTPUT TRAYS	15
OFFSET FUNCTION SETTING	15
MEMORY FOR PRINTER	15
Memory allocated to print hold	15
DISABLING OF CENTER TRAY COUNTING	15
RETURN FROM COPY MODE TIMING	15
MIX SIZE ORIGINAL FEEDING MODE	15
SECURITY SETTINGS	15
SSL SETTINGS	15
KEY OPERATOR CODE CHANGE	16
PRODUCT KEY	16
(When the PRINTER EXPANSION KIT is installed)	16
PS3 EXPANSION KIT	16
NETWORK SCANNER EXPANSION KIT	16
E-MAIL ALERT AND STATUS	16
SERIAL NUMBER	16
This chapter explains the key operator programs that are used for copy mode.	17
COPY SETTINGS	17
INITIAL STATUS SETTINGS	17
ROTATION COPY SETTING	17
EXPOSURE ADJUSTMENT	17
AUTO PAPER SELECTION SETTING	17
SETTING A MAXIMUM NUMBER OF COPIES	17
SORT AUTO SELECT	17
DISABLING DELETION OF JOB PROGRAMS	17
CARD SHOT SETTINGS	17
This chapter explains key operator programs that are used for the printer function. These programs can only be configured on models that have the printer function.	18
PRINT SETTINGS	18
DEFAULT SETTINGS	18
PROHIBIT NOTICE PAGE PRINTING	18
PRINT DENSITY LEVEL	18
PROHIBIT TEST PAGE PRINTING	18
ROTATED PRINT	18
FORCED OUTPUT OF PRINT	18
EXCLUDE BYPASS-TRAY FROM ATS	18
DISABLE DEFAULT SETTING CHANGES	18
INTERFACE SETTINGS	19
HEXADECIMAL DUMP MODE	19
I/O TIMEOUT	19
PARALLEL PORT EMULATION SWITCHING	19
USB PORT EMULATION SWITCHING	19
NETWORK PORT EMULATION SWITCHING	19
PORT SWITCHING METHOD	20
ENABLE PARALLEL PORT	20
ENABLE USB PORT	20
ENABLE NETWORK PORT	20
ENABLE ECP	20
NETWORK SETTINGS	20
IP ADDRESS SETTING	20
ENABLE TCP/IP	20
ENABLE NetWare	20
ENABLE EtherTalk	21
ENABLE NetBEUI	21
RESET THE NIC	21
*1	21
INITIALIZE AND/OR STORE SETTINGS	21
RESTORE FACTORY DEFAULTS	21
*1	21
STORE CURRENT CONFIGURATION	21
*1	21
RESTORE CONFIGURATION	21
*1	21
This chapter explains key operator programs that are used for the network scanner function. These programs can only be configured on models that have the network scanner function.	22
SCANNER SETTINGS	22
INITIAL FILE FORMAT SETTING	22
INITIAL QUALITY SETTING	22
INITIAL RESOLUTION SETTING	22
DEFAULT DISPLAY SETTINGS	22
THE NUMBER OF DIRECT ADDRESS / SENDER KEYS DISPLAYED SETTING	22
257-317 PCL6 Printing Guide.pdf	178
How to use the online manual	179
How to Control the Online Manual	179
Following Links	179
Using Bookmarks	179
How to Print Out This Manual	179
Contents	180
Basic printing	183
When \	184
When \	184
When \	184
When the \	185
You selected a tray in \	185
You selected a \	185
You selected a \	185
If the bypass tray can be used, a message prompting you to print from the bypass tray will appear. Press the [PRINT] key on the ...	185
Auditing mode	186
About the \	186
Opening the printer driver from the \	187
Windows 2000/XP/Server 2003	187
Windows 98/Me/NT 4.0	187
Printer driver settings	188
Two-sided printing	189
Pamphlet style	190
Printing multiple pages on one page	191
Fitting the printed image to the paper	192
Rotating the print image 180 degrees	193
Printing a watermark	194
How to Print a Watermark	194
Stapling printed pages (when a finisher is installed)	195
When a finisher is installed	195
When a saddle stitch finisher is installed	196
Punch function	196
Print hold function	197
Printing using the print hold function	198
Selecting print hold settings in the printer driver at the time of printing	198
How to print a print hold job	199
Points to note about the Print Hold function	200
Carbon copy print	201
Printing using carbon copy print	202
Printing text and lines in black	203
Printing text in black	203
Printing lines in black	203
Printer utilities	204
Printer Status Monitor (for general users)	204
Printer Administration Utility (for administrators)	204
Before using the Printer Status Monitor	204
Printing via a server	204
Direct printing without a server	204
Using the printer utilities	205
Starting up the printer utilities	205
Printer Status Monitor	205
Printer Administration Utility	205
Using the printer utilities	205
Printer Status Monitor	205
Printer Administration Utility	205
Changing the Printer Status Monitor settings	206
Checking the printer status	207
Basic printing	208
SELECTING PAPER SETTINGS	208
Mac OS X	208
Mac OS 9	209
PRINTING	210
When \	212
When \	212
When \	212
When \	213
You selected a tray, but the size of the paper in the selected tray does not match the printing size.	213
You selected a paper type, and although the selected type of paper is loaded in the machine, its size does not match the printing size.	213
You selected a paper type, but the selected type of paper is not loaded in the machine.	213
Two-sided printing	214
Mac OS X	214
Mac OS X	214
Pamphlet style	216
Mac OS X	216
Mac OS 9	217
Printing multiple pages on one page	219
Mac OS X	220
Mac OS 9	220
Fitting the printed image to the paper	221
Rotating the print image 180 degrees	222
Mac OS X	223
Mac OS 9	223
Printing a watermark	224
How to Print a Watermark	224
Mac OS X	225
Mac OS 9	225
Stapling printed pages (when a finisher is installed)	226
When a finisher is installed	226
When a saddle stitch finisher is installed	227
Punch function	227
Mac OS X	228
Mac OS 9	228
Job control function (Mac OS 9.0 to 9.2.2 and Mac OS X v10.2 to 10.4)	229
Printing when auditing mode is enabled	229
Using the print hold function	229
Giving priority to a print job / Canceling a print job	230
Giving priority to a print job	230
Canceling a print job	231
Configuring the printer condition settings	232
How to configure the settings	232
More information on the condition setting screen	233
Printer condition setting menu	234
Printer condition settings	235
DEFAULT SETTINGS	235
PCL SETTINGS	238
PostScript SETTINGS	239
Printing the printer setting and font lists	240
Troubleshooting	241
Printing does not take place	242
Check the connections	242
USB or parallel connection in Windows	242
Network connection	242
Check Your Computer	243
Points to check in Windows	243
Points to check on the Macintosh	243
Check the machine	244
Checking the printer driver	245
Points to check in Windows	245
Improper printing operation	246
Printing is slow	246
Two-sided printing is not possible	246
Stapling is not possible (when a finisher or a saddle stitch finisher is installed)	246
Punching is not possible (when a saddle stitch finisher is installed)	247
Print quality is not satisfactory	248
Check the paper being used	248
The printed image is coarse	249
The printed image is distorted	249
Part of the printed image is missing	249
If a notice page is printed	250
Notice Page regarding memory full on IMC board	250
When data loss error has occurred:	250
Notice Page regarding memory full on the printer board	251
Disabling notice page printing	251
Removing the software	252
Windows	252
Macintosh (Mac OS 9.0 to 9.2.2)	252
Mac OS X	253
About the Web page	254
Accessing the Web page	254
Directly printing a file in a computer	256
E-mail print function	258
Setting up the E-mail print function	258
Using the E-mail print function	259
E-mail status and e-mail alert settings	260
Information setup	260
SMTP setup	260
Status message setup	261
Alerts message setup	262
Protecting information programmed in the web page (\	263
Printer specifications	264
Printer driver specifications	265
257-317 SPLC Printing Guide.pdf	269
How to use the online manual	270
How to Control the Online Manual	270
Following Links	270
Using Bookmarks	270
How to Print Out This Manual	270
Contents	271
Basic printing	272
When \	273
When \	273
When \	273
When the \	274
You selected a tray in \	274
You selected a \	274
You selected a \	274
Opening the printer driver from the \	275
Windows 2000/XP	275
Windows 98/Me/NT 4.0	275
Printer driver settings	276
Two-sided printing	277
Printing multiple pages on one page	278
Fitting the printed image to the paper	279
Rotating the print image 180 degrees	280
Printing a watermark	281
How to Print a Watermark	281
Stapling printed pages (when a finisher is installed)	282
When a finisher is installed	282
When a saddle stitch finisher is installed	283
Punch function	283
Giving priority to a print job	284
Canceling a print job	285
Sharing the printer using windows networking	286
Shared printer settings	287
On the computer to which the machine is directly connected	287
Client settings	288
Settings in Windows NT 4.0	290
Troubleshooting	291
Printing does not take place	292
Check the connections	292
Check Your Computer	293
Check the machine	294
Checking the printer driver	295
Improper printing operation	296
Printing is slow	296
Two-sided printing is not possible	296
Stapling is not possible (when a finisher or a saddle stitch finisher is installed)	296
Punching is not possible (when a saddle stitch finisher is installed)	297
Print quality is not satisfactory	298
Check the paper being used	298
The printed image is coarse	299
The printed image is distorted	299
Part of the printed image is missing	299
If a Notice Page is printed	300
If a Notice Page is printed	300
When the Staple function is not selected:	300
When the Staple function is selected:	300
Disabling notice page printing	300
Uninstalling the printer driver	301