Sharp LC-50LB481U User Guide LC 32 43 50LB481U - Page 83

Roku, Network, Set up for store mode, Store use, up for home use

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LC-32LB481U / LC-43LB481U / LC-50LB481U 32" / 43" / 50" Full HD LED 1080p Sharp Roku TV Symptom Some features are not available Possible cause Try this... The wrong TV mode may be selected • You may have Set up for store mode when you set up your TV. Store use mode is for retail environments only. In Store use mode, some of your TV's features are missing or limited. If you selected Set up for store use and you want to change to Set up for home use, you have to reset your TV to the factory defaults. See Factory reset everything on page 70. Go to Settings > System > Factory reset. Roku Symptom I can't turn my TV on with the Roku mobile app I can't find my TV with the Roku mobile app Possible cause Your TV is "asleep" TV and mobile app not on same wireless network TV not powered or working normally TV on older software I cannot screen mirror to my TV Mobile device not supported Try this... • You will need to use the physical remote button to "wake up" or turn on your TV. • Make sure that your TV and the mobile app are on the same network. • Make sure that your TV is connected to a working power outlet and that your TV is turned on. See Connecting power on page 32. • Always keep your TV updated. See Getting system updates on page 71. Go to Settings > System > Software update. • Screen mirroring is a beta feature currently, so a select set of devices will work. Network Symptom I cannot connect to the Internet Possible cause Network connection may not be set up Network name or password may have changed Try this... • If you did not connect to the Internet when you first set up your TV, see But what if I didn't connect my TV? on page 43. • If your network name or password had changed, you need to update your network connection. See Changing network settings on page 66. Streaming keeps pausing to load more data Wireless LAN not optimized Insufficient broadband speed • Rotate wireless router slightly • Elevate the router • Turn off other wireless connections • Use 5.0Ghz, if possible. Roku TVs supports dual band. • Turn off other wireless connections that may also be using bandwidth. 78

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78
LC-32LB481U / LC-43LB481U / LC-50LB481U
32" / 43" / 50" Full HD LED 1080p Sharp Roku TV
Roku
Network
Some features
are not
available
The wrong TV mode may
be selected
•
You may have
Set up for store mode
when you set up your
TV. Store use mode is for retail environments only. In
Store use
mode
, some of your TV’s features are missing or limited. If you
selected
Set up for store use
and you want to change to
Set
up for home use
, you have to reset your TV to the factory
defaults. See
Factory reset everything
on page
70
.
Go to
Settings > System > Factory reset
.
Symptom
Possible cause
Try this...
I can’t turn my
TV on with the
Roku mobile
app
Your TV is “asleep”
•
You will need to use the physical remote button to “wake up”
or turn on your TV.
I can’t find my
TV with the
Roku mobile
app
TV and mobile app not
on same wireless
network
•
Make sure that your TV and the mobile app are on the same
network.
TV not powered or
working normally
•
Make sure that your TV is connected to a working power outlet
and that your TV is turned on. See
Connecting power
on
page
32
.
I cannot screen
mirror to my TV
TV on older software
•
Always keep your TV updated. See
Getting system updates
on
page
71
.
Go to
Settings > System > Software update
.
Mobile device not
supported
•
Screen mirroring is a beta feature currently, so a select set of
devices will work.
Symptom
Possible cause
Try this...
I cannot
connect to the
Internet
Network connection
may not be set up
•
If you did not connect to the Internet when you first set up
your TV, see
But what if I didn’t connect my TV?
on page
43
.
Network name or
password may have
changed
•
If your network name or password had changed, you need to
update your network connection. See
Changing network
settings
on page
66
.
Streaming
keeps pausing
to load more
data
Wireless LAN not
optimized
•
Rotate wireless router slightly
•
Elevate the router
•
Turn off other wireless connections
•
Use 5.0Ghz, if possible. Roku TVs supports dual band.
Insufficient broadband
speed
•
Turn off other wireless connections that may also be using
bandwidth.
Symptom
Possible cause
Try this...