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The computer does not recognize your “WALKMAN.”

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Help Guide Troubleshooting WALKMAN NWZ-ZX1 Back Back to Top The computer does not recognize your "WALKMAN." Print If the remaining battery power is low, charge the battery. When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have connected it to the computer for about 10 minutes. Make sure that the USB cable is connected to the computer properly and securely. Use the supplied USB cable. Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB connector on your computer. Make sure that the USB connection is not turned off. Drag the status bar, and then tap [Turn on USB storage] on the notification panel followed by [Turn on USB storage] then [ON]. Some devices or software may not recognize your Walkman when USB debugging is enabled. Tap , then tap [Settings] - [ Developer options] - [USB debugging] and uncheck the box. If the approaches listed above fail to resolve the issue, press and hold the button for about 8 seconds or press the RESET button with a pen or paper clip, etc. to reset your Walkman then try the USB connection again. Go to Page Top Related Topic Charging the battery Connecting to a computer by USB cable Setting to automatically connect as USB storage Resetting your "WALKMAN" 236

Section	Page
Help Guide NWZ-ZX1	1
Table Of Contents	3
Getting Started	9
Customer Registration Website	33
Customer registration website	79
Before first use	80
“WALKMAN” instruction manuals	82
How to use the operating explanations	83
Parts and controls	85
Turning the power on	87
Turning the power off	89
Turning the screen on and off	90
Charging the battery	91
Extending the battery life	93
Notes on charging the battery	95
Flow of initial settings	96
Using “Play/Pause,” “Next” and “Previous” buttons	102
Using the VOL “+” and “-” buttons	103
Volume operation (Only for countries/areas complying with European Directives)	105
How to use the touch screen	106
Notes on the touch screen	108
Home screen	109
Basic operation keys	111
Switching Home screens	112
Main notification icons	113
Notification panel	114
Using the microphone	115
Setting up a Google account	116
Deleting a Google account	117
What is location information?	118
Enabling/disabling GPS	119
Setting to search for your current position with a wireless network	120
Notes on the GPS function	121
Connecting to a computer by USB cable	122
Setting to automatically connect as USB storage	124
Changing the USB connection method	125
Exchanging data with a computer connected by USB	126
Disconnecting the USB cable	127
Notes of USB connection	129
Initializing your “WALKMAN”	130
Updating your “WALKMAN”	131
Resetting your “WALKMAN”	132
Using the carrying pouch	133
Using the spacer	134
Preparing content using a Windows computer	135
Preparing content using a Mac computer	137
About Media Go	138
Installing Media Go	139
About Content Transfer	141
Installing Content Transfer	142
Importing content from media using Media Go	143
Importing content on your Windows computer into Media Go	145
Importing podcasts into Media Go	147
Transferring content using Media Go	148
Transferring iTunes content using Media Go	150
Transferring content using Content Transfer	152
Transferring content using Explorer or the Finder	154
Notes for transferring music/photos/videos from your computer	156
Deleting content from your “WALKMAN” using Media Go	157
Deleting content from your “WALKMAN” using Content Transfer	158
Deleting content from your “WALKMAN” using Explorer or the Finder	159
Playing live albums with no gaps in between songs	160
Deleting content imported to Media Go	161
Inputting the lyrics information using Media Go	162
What is Bluetooth function?	163
Turning the Bluetooth function on/off	164
Making your “WALKMAN” detectable by Bluetooth devices	165
Pairing (registering) a Bluetooth device	166
Connecting to a Bluetooth device	168
Disconnecting a Bluetooth device	169
Deleting a paired Bluetooth device	170
Making a Bluetooth connection using the NFC function	171
Setting wireless playback quality	172
Setting sound enhancements	173
Notes on the Bluetooth function	174
What is the NFC function?	176
What is Wi-Fi?	177
Turning Wi-Fi on/off	178
Connecting to a Wi-Fi network	179
Connecting to a Wi-Fi network from the settings screen	181
Connecting to a Wi-Fi network using the WPS button	183
Adding a Wi-Fi network manually	185
Checking the Wi-Fi network status	186
Notes on Wi-Fi Connection	187
Changing the settings	188
Changing the language	189
Setting the screen lock	190
Adjusting the volume	191
Limiting the volume	192
Setting the recommended sound quality	193
Setting sound quality yourself	194
Presetting your equalizer settings	196
Moderating the differences in volume level between songs	197
Changing the sound characteristics	198
Enjoying powerful sound	199
Warning	200
Caution	201
Notice for users	203
Notes on the software	204
Specifications	205
Battery life	208
Maximum recordable number of songs and time (Approx.)	210
Maximum recordable time of videos (Approx.)	211
System requirements	212
Contents	214
Preinstalled Applications	215
What can I do to solve a problem?	216
Customer support website	218
Your “WALKMAN” does not operate or the power does not turn on.	220
Your “WALKMAN” does not work properly.	221
Your “WALKMAN” power turns off or on automatically.	222
Cannot unlock the screen lock.	223
Your “WALKMAN” power turns off/screen turns off.	224
The touch screen does not operate properly.	225
A drink (water, coffee, etc.) was spilled on your “WALKMAN,” or the “WALKMAN” was washed in the washing machine.	226
I want to backup the content saved on my “WALKMAN.”	227
Cannot get my current position using the GPS.	228
An application does not start.	229
I want to find the product name (model name) of my “WALKMAN.”	230
An alarm (beep) is heard and the message [Check the volume level] is displayed.	231
There is no sound.	232
Audio or video suddenly stops during playback.	233
Noise is generated.	234
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.	235
Sound can only be heard from one side of the headphones.	236
Sound is interrupted or skips.	237
Cannot charge the “WALKMAN.”	238
I want to know the battery life of the built-in rechargeable battery.	239
The rechargeable battery needs to be replaced.	240
The battery duration is short.	241
I want to know the battery duration.	242
I want to know the charging time.	243
The computer does not recognize your “WALKMAN.”	244
Cannot install software to your computer.	245
The progress bar on the install screen does not proceed while installing the software. Or, the access lamp of the hard drive does not light for several minutes.	247
Media Go does not start.	248
Your “WALKMAN” is not recognized by Media Go.	249
Data cannot be transferred from the computer to your “WALKMAN.”	250
Only a small amount of data can be transferred to your “WALKMAN” (only a small amount of recording time available).	252
Your “WALKMAN” becomes unstable while it is connected to the computer.	253
Cannot pair with a Bluetooth device (cannot register the device).	254
Cannot connect using the Bluetooth function.	255
The screen to enter the passkey appears when a Bluetooth connection is made.	256
Cannot hear sound from the connected Bluetooth audio device.	257
Cannot change the volume when a Bluetooth connection is made.	258
Sound is distorted or broken when a Bluetooth connection is made.	259
Sound enhancements are disabled when a device is connected by Bluetooth.	260
Noise is generated when a Bluetooth connection is made.	261
Video sound is delayed when a Bluetooth connection is made.	262
Cannot listen to music with one-touch.	263
Cannot connect to a Wi-Fi network.	264
I want to turn the Wi-Fi function off at the same time the “WALKMAN” screen is turned off.	265
Your “WALKMAN” gets warm.	266

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WALKMAN

NWZ-ZX1

The computer does not recognize your “WALKMAN.”

If the remaining battery power is low, charge the battery.

When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a

few minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have

connected it to the computer for about 10 minutes.

Make sure that the USB cable is connected to the computer properly and securely.

Use the supplied USB cable.

Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB

connector on your computer.

Make sure that the USB connection is not turned off. Drag the status bar, and then tap [Turn on USB storage] on the

notification panel followed by [Turn on USB storage] then [ON].

Some devices or software may not recognize your Walkman when USB debugging is enabled. Tap

, then tap

[Settings] - [

Developer options] - [USB debugging] and uncheck the box.

If the approaches listed above fail to resolve the issue, press and hold the

button for about 8 seconds or press

the RESET button with a pen or paper clip, etc. to reset your Walkman then try the USB connection again.