Sony WH-1000XM4 Help Guide - Page 129

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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check that the connected device is playing back. If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device. Pair the headset and the Bluetooth device again. Check that the headphone cable is connected firmly. When Speak-to-Chat is enabled, the Speak-to-Chat mode may launch and respond to the audio (in particular, recordings of conversations in foreign language study materials) that is playing even when the headset is not being worn. In this case, use the headset buttons or touch panel to exit the Speak-to-Chat mode. Reset the headset. Charge the headset. Check if the sound is output from the headset after charging. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device via Bluetooth connection Speaking with someone while wearing the headset (Speak-to-Chat) Resetting the headset Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation 129

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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4
No sound
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.
Turn up the volume if it is too low.
Check that the connected device is playing back.
If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a
Bluetooth device.
Pair the headset and the Bluetooth device again.
Check that the headphone cable is connected firmly.
When Speak-to-Chat is enabled, the Speak-to-Chat mode may launch and respond to the audio (in particular,
recordings of conversations in foreign language study materials) that is playing even when the headset is not being
worn. In this case, use the headset buttons or touch panel to exit the Speak-to-Chat mode.
Reset the headset.
Charge the headset. Check if the sound is output from the headset after charging.
Initialize the headset, and pair the headset and the device again.
Related Topic
How to make a wireless connection to Bluetooth devices
Using the supplied headphone cable
Listening to music from a device via Bluetooth connection
Speaking with someone while wearing the headset (Speak-to-Chat)
Resetting the headset
Initializing the headset to restore factory settings
5-013-731-11(1) Copyright 2020 Sony Corporation
129