Thermador SGSX365TS Instruction manual - Page 24
Service
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Service Before Calling for Service Before calling customer service, consider the suggestions and instructions below: 9 CAUTION Repairs should only be done by an authorized servicer. Improper repair of your appliance may result in risk of severe physical injury or death. Troubleshooting Chart Problem Burner(s) do not light / igniters do not spark Igniters spark even though knobs are in the off position Cooking results are not what was expected Suggestion ▯ Make sure that the gas shut off valve is in the "ON" position and the gas supply to the house is not shut off. ▯ To operate knob, select the appropriate control knob and push down. A clicking noise will occur immediately after pushing the knob. Turn knob counterclockwise to the HI setting to ignite the flame. Continue turning knob counterclockwise to desire flame size. Push down and turn counterclockwise to the desired flame size. Turn off by turning the control knob clockwise to OFF. ▯ Make sure the burner caps and burner bases and the burner ports are not clogged. Clear ports with a wire or straightened paper clip if clogged. ▯ Make sure the igniters are clean and dry. ▯ Check the power supply. It should be properly grounded with the correct polarity. Make sure the unit is fully plugged in to the outlet and the circuit breaker is not tripped. ▯ If the burner flame goes out unexpectedly, make sure there is not a draft in the room. ▯ When the electrical power connection has been activated at the first power up or reconnected after an outage, the igniters may spark once or twice, even though all burner knobs are in the "OFF" position. ▯ Make sure all burner knobs are not stuck or pushed down. This will cause sparking in the OFF position. ▯ The cooktop is not level. ▯ Cooking pan does not fit the surface being used. ~ "Proper Cookware" on page 14 ▯ Cookware is not the type or size recommended. ~ "Proper Cookware" on page 14 24