Toshiba BDX2150KU Owners Manual - Page 29

Troubleshooting & Maintenance - problems

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Troubleshooting & Maintenance Troubleshooting If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist. Problem No power No sound or picture Distorted picture Completely distorted picture or black / white picture with Bluray Disc™ / DVD No sound or distorted sound Picture freezes momentarily during playback Disc cannot be played back No return to start-up screen when disc is removed The unit does not respond to the remote control Buttons do not work or the unit stops responding The unit does not respond to some operating commands during playback Solution - Check if the AC cord is properly connected. - Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again. - Check if the connected TV is turned on. - Check if the connections are made securely and correctly. - Check whether the connected TV or other device supports HDCP. (This unit will not output a video signal unless the other device supports HDCP.) - Check whether the output format of this unit (HDMI FORMAT) matches the supported input format of other connected device. - Sometimes a small amount of picture distortion may appear. This is not a malfunction. - Connect this unit directly to the TV. - Make sure the disc is compatible with this unit. - Adjust the volume. - Check if speakers are connected correctly. - Check the HDMI connections. - Check the settings in "Audio" menu. - Check the disc for fingerprints / scratches and clean with a soft cloth wiping from center to edge. - Clean the disc. - Clean the disc. - Ensure the disc label is facing up. - Check if the disc is defective by trying another disc. - Cancel the ratings control or change the control level. - Insert a correct disc that can be played back on this unit. - Reset this unit by turning it off, then on again. - Aim the remote control directly at infrared sensor window on the front panel. - Reduce the distance to infrared sensor window. - Replace the batteries in the remote control. - Re-insert the batteries with their polarities (+ / - signs) as indicated. - To completely reset the unit, unplug the AC cord from the AC outlet for 5-10 seconds. - Operations may not be permitted by the disc. Refer to the instructions of the disc. 29

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29
Troubleshooting & Maintenance
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following
checklist.
Troubleshooting
Problem
Solution
No power
- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in
again.
No sound or picture
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit
will not output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
Distorted picture
- Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
- Connect this unit directly to the TV.
Completely distorted picture or
black / white picture with Blu-
ray Disc™ / DVD
- Make sure the disc is compatible with this unit.
No sound or distorted sound
- Adjust the volume.
- Check if speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in “Audio” menu.
Picture freezes momentarily
during playback
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping
from center to edge.
- Clean
the
disc.
Disc cannot be played back
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
No return to start-up screen
when disc is removed
- Reset this unit by turning it off, then on again.
The unit does not respond to
the remote control
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the unit
stops responding
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
The unit does not respond to
some operating commands
during playback
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.