Toshiba BDX2150KU Owners Manual - Page 30

Troubleshooting & Maintenance Problem The unit cannot read Blu-ray Disc™ / DVD/ CD Angle does not switch Playback does not start when the title is selected The password for rating level has been forgotten Cannot connect to the network Cannot connect to the network while my PC is connected to the network Cannot use the BD-Live™ function Solution - Dew condensation may form inside the unit. Do not use this unit for at least a few hours until its inside gets dry. - Wipe the dirt off the disc or replace the disc. - The angle cannot be switched for Blu-ray Disc™ / DVD which do not contain multiple angles. In some cases multiple angles are only recorded for specific scenes. - Check the settings in "Parental" menu. - If you forget your password, reset your player to the factory defaults and your forgotten password will be cleared. For more information, see "Restore factory defaults" on page 25. - Check if the LAN cable connection is properly made. - Turn on the modem or broadband router. - Check if the broadband router and/or modem is correctly connected. - Check the "Network Connection Setting". - Check the content of your Internet service contract to see if your Internet service provider prevents multiple terminals connecting at the same time. - Use a USB flash drive with enough space. Notes: • Some functions are not available in specific modes, but this is not a malfunction. Read the description in this manual for details on correct operations. • Some functions are prohibited on some discs. Maintenance Servicing • Please refer to relevant topics on "Troubleshooting & Maintenance" before returning the product. • If this unit becomes inoperative, do not try to correct the problem by yourself. There are no user-serviceable parts inside. Turn off, unplug the power plug, and please call our helpline to locate an Authorized Service Center. Cleaning the cabinet • Never use a solvent, thinner, benzene or alcohol to clean the unit. Do not spray insecticide liquid near the unit. Such chemicals may discolor the surface or damage the unit. Cleaning discs • When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center to out. Do not wipe in a circular motion. • Do not use solvents such as benzine, thinner, commercially available cleaners, detergent, abrasive cleaning agents or antistatic spray intended for analog records. Cleaning the disc lens • If this unit still does not perform properly although you refer to the relevant sections and to "Troubleshooting" in this manual, the laser optical pickup unit may be dirty. Consult your dealer or an Authorized Service Center for inspection and cleaning of the laser optical pickup unit. Disc handling • Handle the discs so that fingerprints and dust do not adhere to the surfaces of the discs. • Always store the disc in its protective case when it is not used. • Note that discs with special shapes (heart-shaped discs, octagonal discs, etc.) cannot be played back on this unit. Do not attempt to playback such discs, as they may damage the unit. IR signal check • If the remote control is not working properly, you can use a digital camera (including a cellular phone with built-in camera) to see if it is sending out an infrared signal. 30