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Toshiba Qosmio F60 PQF65C-00M02D Users Manual Canada; English - Page 174

Hardware and system checklist, Software, Hardware

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Troubleshooting ■ Do you hear any beeps, if so how many, are they long or short and are they high pitched or low pitched? In addition, is the computer making any unusual noises? Write down what you hear. Record your observations so you can describe them in detail to your reseller, dealer or service provider. Software Hardware The problems may be caused by your software or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted - in these instances try loading another copy of the software if possible. If an error message appears while you are using a software package you should refer to the documentation supplied with it as this will usually include a problem solving section or a summary of error messages. Next, you should check any error messages against the operating system documentation. If you cannot find a software problem, you should then check the setup and configuration of your hardware. First run through the items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source - the next section provides checklists for individual components and peripherals. Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer. Hardware and system checklist This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems may occur in the following areas: ■ System start-up ■ MultiMediaCard ■ Self test ■ Infrared receiver window ■ Power ■ Pointing device ■ Password ■ USB device ■ Keyboard ■ eSATA device ■ Internal display panel ■ Additional memory module ■ Hard disk drive ■ Sound system ■ USB floppy diskette drive ■ External monitor ■ SD/SDHC memory card, ■ LAN miniSD/microSD Card ■ Wireless LAN ■ Memory Stick/Memory Stick ■ Bluetooth Duo/Memory Stick PRO/Memory ■ HDMI monitor output function Stick PRO Duo ■ Video Playback ■ xD picture card ■ Recovery Media User's Manual 9-3

Section	Page
Qosmio F60 Series User's Manual	1
Table of Contents	2
Copyright	6
Disclaimer	6
Trademarks	7
Macrovision License	7
FCC information	8
EU Conformity Statement	9
VCCI Class B Information	9
Canadian regulatory information (Canada only)	9
Important Safety Information for Computers with TV tuner	10
Following information is only for EU-member states:	10
Disposing of the computer and the computer’s batteries	11
Optical disc drive safety instructions	11
International precautions	14
Preface	16
Conventions	16
General Precautions	19
Provide adequate ventilation	19
Creating a computer-friendly environment	20
Stress injury	20
Heat injury	20
Pressure or impact damage	21
Mobile phones	21
Instruction Manual for Safety and Comfort	21
The cautions on use of a Qosmio F60 Series computer	22
Chapter	23
Chapter 1	23
Getting Started	23
Equipment checklist	23
Getting Started	25
System Recovery Options	34
System Recovery	35
Chapter 2	38
The Grand Tour	38
Front with the display closed	38
Left side	39
Right side	41
Back	41
Underside	43
Front with the display open	44
Indicators	47
Optical disc drives	49
AC adaptor	53
Chapter 3	54
Hardware, Utilities and Options	54
Hardware	54
Special features	64
TOSHIBA Value Added Package	67
Utilities and Applications	68
Optional devices	72
Bridge media slot	73
Optional accessories	89
Chapter 4	90
Operating Basics	90
Using the Touch Pad	90
AV Controller	91
Web Camera	91
Using the TOSHIBA Face Recognition	93
Using optical disc drives	96
Writing CD/DVD/BDs	100
TOSHIBA DVD PLAYER	111
Using WinDVD BD for TOSHIBA	114
Media care	116
TV Tuner	118
Sound system	119
Wireless communications	122
LAN	124
Computer Handling	126
Using the Hard Disk Drive (HDD) Protection	128
Using the TOSHIBA USB Sleep and Charge Utility	130
Heat dispersal	132
Chapter 5	133
The Keyboard	133
Typewriter keys	133
Function keys: F1 … F9	134
Soft keys: FN key combinations	134
Hot keys	134
Windows special keys	136
Desktop-style Keyboard	137
Generating ASCII characters	137
Chapter 6	138
Power and Power-Up Modes	138
Power conditions	138
Monitoring of power condition	139
Battery	140
Replacing the battery pack	145
TOSHIBA Password Utility	147
Starting the computer by password	149
Power-up modes	149
Panel power on/off	150
System automatic Sleep/Hibernation	150
Chapter 7	151
HW Setup	151
Accessing HW Setup	151
HW Setup window	151
Chapter 8	158
AV functions	158
Media Center	158
Front operation panel	159
TOSHIBA Button Support	160
Remote controller	163
Using the remote controller	168
Installing/Removing batteries	169
QosmioEngine	171
Chapter 9	172
Troubleshooting	172
Problem solving process	172
Hardware and system checklist	174
TOSHIBA support	195
Appendix	197
Appendix A	197
Specifications	197
Physical Dimensions	197
Appendix B	199
Display Controller and Video mode	199
Display controller	199
Video mode	199
Appendix C	200
Wireless LAN	200
Card Specifications	200
Radio Characteristics	201
Supported Frequency Sub-bands	202
Appendix D	205
Bluetooth wireless technology Interoperability	205
Bluetooth wireless technology and your Health	206
Regulatory statements	206
Using Bluetooth Adaptor from TOSHIBA equipment in Japan	208
Appendix E	210
AC Power Cord and Connectors	210
Certification agencies	210
Appendix F	212
TOSHIBA Anti-theft Protection Timer	212
Appendix G	213
TOSHIBA PC Health Monitor	213
Starting the TOSHIBA PC Health Monitor	214
Cleaning the cooling module	215
Appendix H	218
Legal Footnotes	218
Non-applicable Icons*1	218
CPU*2	218
Memory (Main System)*3	219
Battery Life*4	220
Hard Disk Drive (HDD) Capacity*5	220
LCD*6	220
Graphics Processor Unit (\	220
Wireless LAN*8	221
Copy Protection*9	221
TV Tuner*10	221
Images*11	221
LCD Brightness and Eye Stain*12	221
Safety Use for TV Tuner*13	221
Glossary	222

Match case Limit results 1 per page

User’s Manual

9-3

Troubleshooting

■

Do you hear any beeps, if so how many, are they long or short and are

they high pitched or low pitched? In addition, is the computer making

any unusual noises? Write down what you hear.

Record your observations so you can describe them in detail to your

reseller, dealer or service provider.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or

attached peripherals. Basic problems may occur in the following areas:

Software

The problems may be caused by your software or disk. If you

cannot load a software package, the media may be damaged

or the program might be corrupted - in these instances try

loading another copy of the software if possible.

If an error message appears while you are using a software

package you should refer to the documentation supplied with

it as this will usually include a problem solving section or a

summary of error messages.

Next, you should check any error messages against the

operating system documentation.

Hardware

If you cannot find a software problem, you should then check

the setup and configuration of your hardware. First run

through the items in the preliminary checklist as described

previously then, if you still cannot correct the problem, try to

identify the source - the next section provides checklists for

individual components and peripherals.

Before using a peripheral device or application software that is not an

authorized Toshiba part or product, make sure the device or software can

be used with your computer. Use of incompatible devices may cause injury

or may damage your computer.

■

System start-up

■

Self test

■

Power

■

Password

■

Keyboard

■

Internal display panel

■

Hard disk drive

■

USB floppy diskette drive

■

SD/SDHC memory card,

miniSD/microSD Card

■

Memory Stick/Memory Stick

Duo/Memory Stick PRO/Memory

Stick PRO Duo

■

xD picture card

■

MultiMediaCard

■

Infrared receiver window

■

Pointing device

■

USB device

■

eSATA device

■

Additional memory module

■

Sound system

■

External monitor

■

LAN

■

Wireless LAN

■

Bluetooth

■

HDMI monitor output function

■

Video Playback

■

Recovery Media