Toshiba Satellite L635 PSK60C Users Manual Canada; English - Page 144

Diskette Drive

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Troubleshooting Problem Procedure Some CD/DVDs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. Check the type of CD/DVD you are using. Refer to Chapter 3, Hardware, Utilities and Options for more information. Check the region code on the DVD. It must match that on the drive. Region codes are listed in the Optical Disc Drive section in Chapter 2, The Grand Tour. Cannot write correctly If you have trouble writing, make sure you are observing the following precautions: ■ Use only media recommended by TOSHIBA ■ Do not use the mouse or keyboard during writing. ■ Use only the software supplied with the computer for recording. ■ Do not run or start other software during writing. ■ Do not jar the computer during writing. ■ Do not connect/disconnect external devices or install/remove internal cards during writing. If problems persist, contact your dealer. Diskette Drive Problem Procedure Drive does not operate There may be a faulty cable connection. Check the connection to the computer and to the drive. Some programs run The software or hardware configuration may be correctly but others do causing a problem. Make sure the hardware not configuration matches your software needs. You cannot access the Try another diskette. If you can access the external diskette drive diskette, the original diskette (not the drive) is probably causing the problem. If problems persist, contact your dealer. User's Manual 8-9

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User’s Manual
8-9
Troubleshooting
Diskette Drive
Some CD/DVDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD’s documentation.
Check the type of CD/DVD you are using. Refer
to Chapter 3,
Hardware, Utilities and Options
for
more information.
Check the region code on the DVD. It must
match that on the drive. Region codes are listed
in the
Optical Disc Drive
section in Chapter 2,
The Grand Tour
.
Cannot write correctly
If you have trouble writing, make sure you are
observing the following precautions:
■
Use only media recommended by TOSHIBA
■
Do not use the mouse or keyboard during writing.
■
Use only the software supplied with the computer
for recording.
■
Do not run or start other software during writing.
■
Do not jar the computer during writing.
■
Do not connect/disconnect external devices or
install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem
Procedure
Problem
Procedure
Drive does not operate
There may be a faulty cable connection. Check
the connection to the computer and to the drive.
Some programs run
correctly but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software needs.
You cannot access the
external diskette drive
Try another diskette. If you can access the
diskette, the original diskette (not the drive) is
probably causing the problem.
If problems persist, contact your dealer.