Vtech DS6472-6 User Manual - Page 114

The headset does not work at all.

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Appendix Troubleshooting The display shows No line. I cannot hear the dial tone. • Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord. • If changing telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider. • You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions. The display shows Put handset on BASE to register. The handset does not work at all. • The handset is deregistered from the telephone base. Place the handset in the telephone base to register it back. The handset shows HANDSET X Registered and you hear a beep when the registration process completes. This process takes about 90 seconds to complete. The light on the headset flashes slowly and alternately in red and blue. The headset does not work at all. • The headset is deregistered from the telephone base. Follow the instructions below to register the headset back to the telephone base. 1. Press and hold FIND HANDSET on the telephone for about four seconds until the red IN USE light turns on. 2. Immediately place the headset in the telephone base. The red IN USE light on the telephone base turns off. The light on the headset turns red when it is registered but not fully charged, or turns blue if it is registered and fully charged. This process takes about 60 seconds to complete. The telephone does not ring when there is an incoming call. • Make sure the handset ringer volume is not set to off (page 37) and the telephone base ringer volume is not set to off (page 49). • Make sure the telephone line cord and power adapter are plugged in properly (page 3). • The handset may be too far from the telephone base. Move it closer to the telephone base. • There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them. • If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply). • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. 109

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109
Appendix
Troubleshooting
The display shows No line. I cannot hear the dial tone.
Disconnect the telephone line cord from your telephone and connect it to
another telephone. If there is no dial tone on that other telephone either, then the
telephone line cord may be defective. Try installing a new telephone line cord.
If changing telephone line cord does not help, the wall jack (or the wiring to this
wall jack) may be defective. Contact your telephone service provider.
You may be using a new cable or VoIP service, the existing telephone jacks in
your home may no longer work. Contact your service provider for solutions.
The display shows Put handset on BASE to register. The handset does
not work at all.
The handset is deregistered from the telephone base. Place the handset in the
telephone base to register it back. The handset shows
HANDSET X Registered
and
you hear a beep when the registration process completes. This process takes about
90 seconds to complete.
The
light on the headset flashes slowly and alternately in red and blue.
The headset does not work at all.
The headset is deregistered from the telephone base. Follow the instructions below to
register the headset back to the telephone base.
1.
Press and hold
FIND HANDSET
on the telephone for about four seconds until
the red
IN USE
light turns on.
2.
Immediately place the headset in the telephone base. The red
IN USE
light on
the telephone base turns off.
The
light on the headset turns red when it is registered but not fully charged, or
turns blue if it is registered and fully charged. This process takes about 60 seconds
to complete.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off (page 37) and the telephone
base ringer volume is not set to off (page 49).
Make sure the telephone line cord and power adapter are plugged in properly
(page 3).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices
.
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