Vtech DS6472-6 User Manual - Page 119

Caller ID entries do not match the numbers I need to dial.

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Appendix Troubleshooting I cannot register a cordless headset. • Only two headsets can be registered to this telephone system. • If you have already registered the maximum numbers of handsets and/or headsets, you need to follow the deregistration instructions before registering a headset. Refer to Expand your telephone system on page 104 . • Make sure that all registered handsets, headsets and the telephone base are in idle mode when registering a headset. • Follow the steps in Common cure for electronic equipment (page 117), then try again to register a headset. My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which supports caller ID. • Both your and the caller's telephone service providers must use equipment compatible with the caller ID service. • The caller ID information shows after the first or second ring. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. The telephone does not receive caller ID or the telephone does not show caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. • The caller may not be calling from an area which supports caller ID. • Both your and the caller's telephone service providers must use equipment compatible with caller ID service. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. Caller ID entries do not match the numbers I need to dial. • Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other 10 digits, see page 79 for instructions on changing the number. • If you dial seven digits for local calls, you may want to use the home area code feature (page 47). 114

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Appendix
Troubleshooting
I cannot register a cordless headset.
Only two headsets can be registered to this telephone system.
If you have already registered the maximum numbers of handsets and/or headsets,
you need to follow the deregistration instructions before registering a headset.
Refer to
Expand your telephone system
on page 104 .
Make sure that all registered handsets, headsets and the telephone base are in
idle mode when registering a headset.
Follow the steps in
Common cure for electronic equipment
(page 117), then try
again to register a headset.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both your and the caller’s telephone service providers must use equipment
compatible with the caller ID service.
The caller ID information shows after the first or second ring.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter prevents noise and caller ID
problems caused by DSL interference. Contact your DSL service provider for more
information about DSL filters.
The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
Make sure you subscribe to caller ID with call waiting features provided by your
telephone service provider.
The caller may not be calling from an area which supports caller ID.
Both your and the caller’s telephone service providers must use equipment
compatible with caller ID service.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter prevents noise and caller ID
problems caused by DSL interference. Contact your DSL service provider for more
information about DSL filters.
Caller ID entries do not match the numbers I need to dial.
Caller ID service delivers 10 digits (the area code plus the seven-digits number).
If you need to dial something other 10 digits, see page 79 for instructions on
changing the number.
If you dial seven digits for local calls, you may want to use the home area code
feature (page 47).
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