Vtech DS6472-6 User Manual - Page 118

My cordless headset is not performing normally., I cannot hear any ring tone from the cordless

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Appendix Troubleshooting My cordless headset is not performing normally. • Make sure the power cord is correctly and securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. • Move the cordless headset closer to the telephone base. It may be out of range. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • If your have tried the above suggestions and the headset is still not performing normally, press the RESET inset button with a paper clip or similar object once to restart the headset. I cannot hear any ring tone from the cordless headset when there is an incoming call. • The headset does not have an external ringer. The ring tone can only be heard through the headset earpiece. • Make sure the headset ringer volume is not set to the lowest level (page 37). • If you have pressed MUTE/FLASH on the cordless headset when it is ringing, it mutes the ring tone of the headset. The ring tone resumes on the next call. • The headset may be too far from the telephone base. Move it closer to the telephone base. • You may have too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them. • The layout of your home or office may be limiting the operating range. Try moving the telephone base to another location, preferably on a higher location. • If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Test a working telephone at the telephone wall jack. If another telephone has the same problem, there may be problem with the telephone wall jack. Contact your telephone service provider. • The telephone line cord may be defective. Install a new telephone line cord. 113

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113
Appendix
Troubleshooting
My cordless headset is not performing normally.
Make sure the power cord is correctly and securely plugged into the telephone base.
Plug the telephone base into a different working electrical outlet not controlled by a
wall switch.
Move the cordless headset closer to the telephone base. It may be out of range.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
If your have tried the above suggestions and the headset is still not performing
normally, press the
RESET
inset button with a paper clip or similar object once to
restart the headset.
I cannot hear any ring tone from the cordless headset when there is an
incoming call.
The headset does not have an external ringer. The ring tone can only be heard
through the headset earpiece.
Make sure the headset ringer volume is not set to the lowest level (page 37).
If you have pressed
MUTE/
FLASH
on the cordless headset when it is ringing, it
mutes the ring tone of the headset. The ring tone resumes on the next call.
The headset may be too far from the telephone base. Move it closer to the
telephone base.
You may have too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
The layout of your home or office may be limiting the operating range. Try moving
the telephone base to another location, preferably on a higher location.
If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, there may be problem with the telephone wall jack. Contact your
telephone service provider.
The telephone line cord may be defective. Install a new telephone line cord.
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