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Xerox 6121MFPV_S User Manual - Page 187

-Sided Printing Problems, Changing the Duplexing Speed

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Troubleshooting Symptom Cause Solution Some areas of the scanned image are missing. The paper is wrinkled. Acrobat 8 (Macintosh version) is used for scanning the image. With the Acrobat Scan setting, turn off the OCR and Filtering functions. The paper is moist from humidity or Remove the moist paper and spilled water. replace it with new, dry paper. The media feed roller or fuser unit is defective. Inspect them for damage. If necessary, contact Technical Support. Data was sent to the printer but it does not print. It takes a very long time to transfer scan data to the USB flash drive. You are using unsupported media (wrong size, thickness, type, etc.). An error message is displayed in the control panel menu. The response time may be slow depending on the USB memory device that is used. Use Xerox-approved media only. See Supported Paper and Media on page 52. Handle according to the message displayed. Wait until the transfer is finished. You cannot enter Scan mode or An error has occurred in Copy mode. Correct the cause of the error and Fax mode. then select a different mode. 2-Sided Printing Problems If you have problems when copying or printing on two sides of a sheet, then the media you are using or the settings you are using are probably not correct. • Make sure that you are using approved media. Only plain paper in either Letter or A4 size can be used in the duplex unit. • Do not do 2-sided printing on envelopes, labels, postcards, thin or think card stock, letterhead, or on plain paper with a size other than Letter or A4. • Make sure you have not mixed media types in the tray. • In the printer driver Layout tab, under Print on Both Sides, choose Short Edge Binding (flipped as on a clipboard) or Long Edge Binding (flipped as in a loose-leaf notebook). • For 2-up on 2-sided pages, choose Collate only in the printer driver's Basic tab. Do not set collation in the application. • Make sure the duplex speed setting is appropriate to your situation. See Changing the Duplexing Speed on page 187. Changing the Duplexing Speed If you are having problems with image transfer during 2-sided printing or copying, you can change the duplexing speed. To change the duplexing speed: 1. On the printer control panel, press the Back/Menu button to enter the System Menu, then press the Down Arrow button to go to General Setup. Press the OK button. Phaser 6121MFP Multifunction Printer 187 User Guide

Section	Page
Contents	3
Safety	9
Electrical Safety	10
General Guidelines	10
Laser Safety	10
Power Cord	10
Telephone Line Cord	11
Operational Safety	12
Ozone Release	12
Printer Location	12
Operational Guidelines	12
Printer Supplies	13
Maintenance Safety	14
Printer Symbols	15
Features	17
Main Components and Their Functions	18
Front Views	19
Rear Views	21
Internal Components	22
Standard Features	23
Available Configurations and Options	24
Control Panel	25
Control Panel General Setup	26
Setting the Panel Timeout	26
Setting the Power Saver Mode	26
Setting the Brightness of the Control Panel Menu	27
Setting the Control Panel Speaker Volume	27
Setting the Printer’s Default Mode	27
More Information	28
Installation and Setup	29
Installation and Setup Overview	30
Before You Begin	30
What Type of Printer Do I Have?	30
What Type of Connection Do I Have?	30
Setup Checklist	31
Positioning and Connecting the Printer	33
Choosing a Location for the Printer	33
Connecting the Printer	34
Initial Setup at the Control Panel	35
Configuring the Phaser 6121MFP/S	35
Configuring the Phaser 6121MFP/N or /D	35
Accessing the General Setup Menu	36
Assigning the Printer’s Network Address	36
Installing the Software	38
Operating System Requirements	38
Installing the Drivers for Windows - Network	38
Installing the Drivers for Windows - USB	40
Installing the MCC Utility	42
Installing the Drivers for Macintosh	43
Adding the Printer for Macintosh	44
CentreWare Internet Services	46
Scan and Fax Setup	47
Setting Up Network Scanning Options	48
Configuring the SMTP Email Server for Scanning to Email	48
Setting Up Scanning to an FTP Server	49
Enabling the Printer for Faxing	50
Printing	51
Supported Paper and Media	52
Paper Usage Guidelines	53
Auto Document Feeder Guidelines	53
Document Glass Guidelines	54
Duplex Unit Guidelines	54
Paper That Can Damage Your Printer	54
Paper Storage Guidelines	55
Usable Paper	56
Printable Area	57
Loading Paper	59
General Guidelines	59
Loading Paper in Tray 1	59
Loading Paper in the 500-Sheet Feeder	61
Selecting Paper Tray Settings	62
Selecting Printing Options	63
Selecting Printing Preferences (Windows)	63
Selecting Options for an Individual Job (Windows)	63
Selecting Options for an Individual Job (Macintosh)	65
Printing on Specialty Media	68
Printing Envelopes	68
Printing Labels	69
Printing on Card Stock	71
Printing Custom Sizes	73
Defining Custom Paper Sizes	73
Printing on Custom-size Paper	74
Copying	75
Basic Copying	76
Adjusting Copy Options	78
Selecting the Tray	78
Selecting the Original Document Type	78
Selecting Color or Black and White Copies	79
Reducing or Enlarging the Image	79
Making the Image Lighter or Darker	79
Changing the Default Copy Settings	80
Advanced Copying	81
Collating (Sort) Copying	81
2-sided Copying	81
Printing Multiple Pages per Sheet (2-Up)	84
Using Special Copy Modes	86
Scanning	89
Scanning Overview	90
Scanning Methods	90
Loading Documents for Scanning	92
Scanning to Email	93
Manually Entering the Email Address	94
Selecting an Email Address from the Address Book	94
Scanning to a USB Flash Drive	96
Scanning to an FTP Server	97
Using the Scan Dashboard	98
Setting Up the Scan Dashboard	98
Scanning to Your Computer Using Push To Scan	100
Scanning to a Folder	101
Scanning to an Application on Your Computer	102
Scanning to a Windows Application - USB (TWAIN or WIA)	102
Scanning to a Windows Application - Network	103
Scanning to a Macintosh OS X Application - Network	103
Scanning to a Macintosh OS X Application - USB	104
Adjusting Scanning Options	105
Changing the Default Scan Settings	105
Selecting Scan Settings for a Single Job	107
Adding Email Addresses to the Address Book	108
Adding Email Addresses from the Control Panel	108
Adding Email Addresses to a Group from the Control Panel	108
Adding Email Addresses from CentreWare IS	109
Adding Email Addresses to a Group from CentreWare IS	109
Adding Email Addresses from the MCC	110
Adding Email Addresses to a Group from the MCC	110
Adding FTP Entries to the Address Book	112
Adding FTP Server Destinations from CenterWare IS	112
Adding FTP Server Destinations from the MCC	113
Faxing	115
Sending Faxes	116
Faxing Overview	116
Sending a Quick Fax from the Control Panel	116
Sending a Fax Manually Using the On Hook Button	118
Sending a Fax from Your Computer	119
Using the Address Book When Faxing	120
Delay Sending a Fax	122
Canceling a Delayed Send Fax	122
Selecting Fax Options for Single Jobs	123
Changing the Default Fax Send Options	123
Receiving Faxes	125
Changing the Fax Receive Mode	125
Setting Up Distinctive Ringtone Pattern Detection	126
Selecting the Paper for Printing Received Faxes	127
Delay Printing Received Faxes	127
Changing the Default Fax Receive Options	129
Receiving Faxes Manually	129
Changing the Default Fax Job Settings	130
Adding Fax Numbers to the Address Book	131
Adding Fax Numbers from the Control Panel	131
Adding Fax Numbers to a Group from the Control Panel	131
Using the Control Panel Keypad	132
Adding Fax Numbers from CentreWare IS	133
Adding Fax Numbers to a Group from CentreWare IS	133
Adding Fax Numbers from the MCC	134
Adding Fax Numbers to a Group from the MCC	135
Managing Fax Functions	136
Setting Up Fax Reports	136
Printing Fax Reports	137
Printing the Address Book	137
Inserting Pauses in Fax Numbers	137
Control Panel Menus	139
Menu Map	140
Navigating the Control Panel Menus	141
System Menu	142
System Menu - Main	142
General Setup Menu	144
Copy Menu	146
Copy Menu - Main	146
Copy Default Setup Menu	147
Scan Menu	149
Scan Menu - Main	149
Scan Default Setup Menu	150
Fax Menu	152
Fax Menu - Main	152
Fax Default Setup Menu	154
Fax Send Options Setup Menu	156
Fax Receive Option Menu	156
Maintenance	159
Cleaning the Printer	160
General Precautions	160
Cleaning the Document Glass and Document Cover	161
Cleaning the Exterior	162
Cleaning the Interior	163
Ordering Supplies	171
Locating the Printer Serial Number	171
Consumables	171
Routine Maintenance Items	172
When to Order Supplies	172
Recycling Supplies	172
Checking Page Counts	173
Calibrating the Printer	174
Moving the Printer	175
Troubleshooting	177
Troubleshooting Overview	178
Printing the Configuration Page	178
Printing Printer Test Pages	178
Control Panel Messages	179
Status Messages	179
Error Messages	179
Service Messages	183
Problems with the Printer	184
General Printer Problems	184
2-Sided Printing Problems	187
Printer Management Problems	188
Print-Quality Problems	189
Paper Jams	194
Preventing Paper Jams	194
Understanding the Media Path	195
Clearing Paper Jams	196
Problems with Faxing	203
Problems Sending Faxes	204
Problems Receiving Faxes	205
Fax Error Messages	206
Help Resources	208
Printer Specifications	209
Physical Specifications	210
Weights and Dimensions	210
Environmental Specifications	210
Electrical Specifications	211
Power Source	211
Power Consumption	211
Performance Specifications	212
Controller Specifications	213
Regulatory Information	215
Electromagnetic Interference	216
United States (FCC Regulations)	216
Canada (Regulations)	216
European Union	216
Copy Regulations	218
United States	218
Canada	220
Other Countries	220
Fax Regulations	221
United States	221
Canada	222
European Union	223
South Africa	223
New Zealand Telecom Warning Notice	224
Material Safety Data Sheets	225
Recycling and Disposal	227
All Countries	227
North America	227
Other Countries	227
European Union	227

Match case Limit results 1 per page

Troubleshooting

Phaser 6121MFP Multifunction Printer

User Guide

187

2-Sided Printing Problems

If you have problems when copying or printing on two sides of a sheet, then the media you are using or

the settings you are using are probably not correct.

•

Make sure that you are using approved media. Only plain paper in either Letter or A4 size can be

used in the duplex unit.

•

Do not do 2-sided printing on envelopes, labels, postcards, thin or think card stock, letterhead, or on

plain paper with a size other than Letter or A4.

•

Make sure you have not mixed media types in the tray.

•

In the printer driver Layout tab, under Print on Both Sides, choose

Short Edge Binding

(flipped as

on a clipboard) or

Long Edge Binding

(flipped as in a loose-leaf notebook).

•

For 2-up on 2-sided pages, choose

Collate

only in the printer driver’s Basic tab. Do not set collation

in the application.

•

Make sure the duplex speed setting is appropriate to your situation. See

Changing the Duplexing

Speed

on page 187.

Changing the Duplexing Speed

If you are having problems with image transfer during 2-sided printing or copying, you can change the

duplexing speed.

To change the duplexing speed:

On the printer control panel, press the

Back/Menu

button to enter the System Menu, then press

the

Down Arrow

button to go to

General Setup

. Press the

button.

Some areas of the scanned

image are missing.

Acrobat 8 (Macintosh version) is

used for scanning the image.

With the Acrobat Scan setting, turn

off the OCR and Filtering functions.

The paper is wrinkled.

The paper is moist from humidity or

spilled water.

Remove the moist paper and

replace it with new, dry paper.

The media feed roller or fuser unit is

defective.

Inspect them for damage. If

necessary, contact Technical

Support.

You are using unsupported media

(wrong size, thickness, type, etc.).

Use Xerox-approved media only.

See

Supported Paper and Media

page 52.

Data was sent to the printer but

it does not print.

An error message is displayed in the

control panel menu.

Handle according to the message

displayed.

It takes a very long time to

transfer scan data to the USB

flash drive.

The response time may be slow

depending on the USB memory

device that is used.

Wait until the transfer is finished.

You cannot enter Scan mode or

Fax mode.

An error has occurred in Copy mode.

Correct the cause of the error and

then select a different mode.

Symptom

Cause

Solution