Xerox XDM5205DWU Installation Guide - Page 65
Troubleshooting
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Troubleshooting Maintenance In addition to the troubleshooting information contained in this section, please see the Readme file on your installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner. If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Refer to the technical support card you received with your scanner for contact information. Also visit our web site at www.xeroxscanners.com for additional technical information. Problem: The scanner won't scan. What's wrong? Check for one of these possible problems: • Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely. • Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't come on, plug the power supply into another electrical outlet. • Is the scanner's locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner. • Did you restart the computer after installing the software? If you didn't restart the computer, it may not have loaded all of the software files. Try restarting your computer. • Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon on the PaperPort command bar and make sure DocuMate 520 is selected as your scanner. Problem: During installation I got the error message: PaperPort Installation is not complete. What do I do? The installation procedure was not successful. You need to reinstall the PaperPort software. DocuMate 520 Scanner Installation Guide 59