ZyXEL ES3500-24HP User Guide - Page 337
Switch Access and Login
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46.2 Switch Access and Login Chapter 46 Troubleshooting I forgot the IP address for the Switch. 1 The default management IP address is 192.168.1.1. 2 Use the console port to log in to the Switch. 3 If this does not work, you have to reset the device to its factory defaults. See Section 4.6 on page 44. I forgot the username and/or password. 1 The default username is admin and the default password is 1234. 2 If this does not work, you have to reset the device to its factory defaults. See Section 4.6 on page 44. I cannot see or access the Login screen in the web configurator. 1 Make sure you are using the correct IP address. • The default management IP address is 192.168.1.1. • If you changed the IP address, use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the Switch. 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 3.2 on page 33. 3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled. 4 Make sure your computer is in the same subnet as the Switch. (If you know that there are routers between your computer and the Switch, skip this step.) 5 Reset the device to its factory defaults, and try to access the Switch with the default IP address. See Section 4.6 on page 44. 6 If the problem continues, contact the vendor, or try one of the advanced suggestions. Advanced Suggestions ES3500 Series User's Guide 337