1995 Chevrolet Lumina Owner's Manual - Page 303

e Section 8 Customer Assistance Information Here you will find how to contact Chevrolet if you out need assistance. This section tells you how to obtain also service publications and how to report any safety defects. STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved bythe dealer withoutfurther help, contact the Chevrolet Customer Assistance Center by calling 1-800-222- 1020. In Canada, contact of Canada GM Customer Assistance Center Oshawa by calling in 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico,call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American Export Sales Canada by calling in 1-905-644-41 12. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Chevrolet. Normally, any concern with the sales transactionor the operation of your vehicle will be resolved by your dealer's Sales Service Departments. or Sometimes, however, despite best intentionsof all the concerned, misunderstandings can occur. your If concern has not been resolved your satisfaction,the to following steps should be taken: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed withthe Sales, Service, or Parts Manager, contact the owner of the dealershipor the General Manager. 8-1