2011 Chevrolet Silverado 1500 Regular Cab Owner's Manual - Page 542

13-4 Customer Information STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: ... However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps: STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction. STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed. See Customer Assistance Offices (U.S. and Canada) on page 13‑4 or Customer Assistance Offices (Mexico) on page 13‑5 for more information. Name Address Phone number Model year Brand Vehicle Identification Number (VIN) Mileage Delivery date Description of the problem Dealership name Dealership address Customer Assistance Offices (U.S. and Canada) Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 www.Chevrolet.com 1-800-222-1020 1-800-833-2438 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-243-8872 ...