1996 Pontiac Firebird Owner's Manual - Page 363

The PONTIAC CARES philosophy and elements are you designed to make realize that Pontiac recognizes you as a valuable customer, appreciates your purchase decision, and is dedicated to taking care of the most important person ...YOU! PONTIAC CARES is: A valuable feature that comes with every Pontiac, a feature that offers a multitude of benefits that can give you safety, security, comfort and convenience. Customer Satisfaction Procedure What makes up Pontiac Cares? e A 3 year/36,000 mile Bumper to Bumper Warranty 0 Roadside Assistance Courtesy Transportation All of these elements combine to make driving your experience an enjoyable one, and are discussed in greater detail further in your owner's manual. Pontiac is focusing on the changing needs of our customers and ! is committed in giving you an exceptional levelof customer care throughout the ownership experience. Our goal is to create total customer enthusiasm in our product and our services, and make you the most satisfied customer in theworld. Your satisfaction and goodwillare important to your dealer and Pontiac. Normally, any concern you may have with your vehicle can be handled by your selling or servicing dealer. Your dealer has the facility, trained technicians, special tools and up-to-date information to promptly address any issue which may arise. Pontiac has empowered its dealers to make any decisionsand repair vehicles, and theyare eager to resolve your concern to 8-2