1996 Pontiac Firebird Owner's Manual - Page 369

GM Participation in BBB AUTO LINE -- Alternative Dispute r, "--Resolution Program* - ..., I .' *This-program may not be available all states, i n depending on state law. Canadian owners refer to your Warranty and Owner Assistance Informaticm booklet. GeneralMotors reserves the right to change eligibility limitations and/orto discontinue its participation in this program,. Both Pontiac and your Pontiac dealer are committed to' making sure you are completely satisfied with your new vehicle. O r experience hasshown that, if a situation u arjses where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier inthis section is very successful. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available fkee of charge to customers who currently own lease aGM vehicle. or If you are notsatisfied after following the Customer may Satisfaction Procedure, you contact theBBB using the toll-free telephone numberor write them at the 4 following address: m-,., -: : BBB AUTO LINE Council s Better Business Bureaus f 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statementof the nature of your complaint. by Eligibility is limited vehicle age and mileage, and other factors. ,,