Adobe 65029902 Reviewer's Guide - Page 16
Using synonyms, Different terminology, Different geographical spelling, Mistyping
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• Add non-HTML files in bulk directly to the web server and set-up the Web Administrator options to scan and create a search index at a pre-defined time (e.g. overnight). • Add the files as baggage files in the Adobe RoboHelp 9 project. Take the following example where a US based company provided their Sales staff with a host of Microsoft Office and PDF files in the list of search results: Using synonyms Often there are jargon words and nicknames that users search for not knowing that the content is referred to by a different name. A solution is the Adobe RoboHelp project synonym editor and Adobe RoboHelp Server 9, can take advantage of this feature. Here are examples: • Different terminology - Different sets of users or audiences may use a different word from the one used by the help author. For example "Payback" instead of "Repayment", or "Assurance" instead of "Insurance". • Different geographical spellings - Where your audience is placed in different geographical locations, they may spell a word differently from the help author. For example, UK versus US English where words like "Color" and "Colour" or "Authorization" and "Authorisation" are common place. • Mistyping - Maybe there is a word that is commonly mistyped by users. For example. "dtatset" versus "dataset". All of the above scenarios, and more, can be handled by specifying synonyms for the search terms a user may enter. When the output is placed on the web server, Adobe RoboHelp Server 9 is able to substitute the search term for the synonym value and display the required results. Adobe RoboHelp Server 9 Reviewer's Guide 16