Adobe 65029902 Reviewer's Guide - Page 21

Generating feedback analytics reports Animated Tour of Feedback Analytics in Adobe RoboHelp Server 9 (Click the play button to view an Adobe Captivate animated demonstration) Rightly, the feedback analytics reporting is considered one of the major benefits of Adobe RoboHelp Server 9. While the reports are an excellent pictorial representation of the feedback analytics, they have so much else to offer. The level of flexibility by way of options, provides those who extract the feedback analytics data with a wealth of filters with which to hone in on exactly the data required. Selecting Areas on which to report Many sites will have more than one Area. Perhaps the Areas contain different help systems (e.g. policy and procedure documentation for different departments) or maybe they are for different versions of the same help product (e.g. help files for different versions of an application's help file). Whatever the scenario, it s likely that the reports will have to be run on one, or multiple, Areas. In the scenario of a department's policy and procedure documentation, it is likely that the feedback analytics would need to be run on just the Area where it is published. However in the scenario where Areas are used for different versions of an application's Adobe RoboHelp Server 9 Reviewer's Guide 21