Adobe 65029902 Reviewer's Guide - Page 24

Example feedback analytic reports Adobe RoboHelp Server 9 gives help authors seven feedback analytics reports out of the box. These are: • Frequently searched terms - Lists the most frequently entered search terms. Useful in identifying areas of an application that may require reworking / redesign. • Frequently viewed topics - Lists the most frequently viewed topics. Like the frequently searched terms report, this is useful in identifying troublesome areas. Additionally it can be a useful indication of how many end users are using new functionality. • Search terms with no results - Lists the search terms entered by end users that returned no results. This report proves useful in identifying synonyms that can be entered in the Adobe RoboHelp 9 project. • Search trends - Displays a graphical representation of the number of searches performed by the end users, breaking the total down into those that found results and those that didn't. • Usage statistics - Displays the usage statistics of the help system over a given period. Report options mean the feedback analytics can be produced for: • Overall usage • Page views • Pages per visit • Browser usage • End user operating system • Frequently accessed CSH - Similar to the Frequently Viewed Topics report, but focusing on context sensitive help topics, this report is useful in identifying troublesome areas. • Help system errors - Lists any errors found (e.g. missing map ids, invalid or missing window definitions) in relation to the help system. Frequently searched terms The frequently searched terms report lists the search terms entered by end users. Points worthy of note are the ability to: • Display the graph as a pie or bar chart. • Display additional detail displayed when the mouse is hovered over a search term. • Configure the report's detail columns. Adobe RoboHelp Server 9 Reviewer's Guide 24