Adobe 65029902 Reviewer's Guide - Page 3

What you can do with Adobe RoboHelp Server 9 Creating better content with user feedback analytics One of the perennial issues facing Technical Writers is receiving feedback on their work once they have delivered. Questions related to how often it is viewed, whether it was useful and the areas of the help most accessed are among the top priorities for a Technical Writer. Additionally technical writers may work with application developers to improve the user interface, but getting hold of concrete data on the areas end users find most difficult to use can be problematic. For example: • An international food company based in the US used the Frequently Viewed Topics report inside the Adobe RoboHelp Server to highlight the areas of the help system that were viewed the most. Armed with this information they added a Frequently Asked Questions topic at the top of each major book in their Table of Contents, highlighting the search terms that had been used and which related to that section of the help. What is more, by continually running the report, the help authors were able to ensure these topics always displayed information about the most frequently asked questions. • A US financial institution used Adobe RoboHelp Server's Search Terms with no Results report to highlight search terms used by their end users that were returning Adobe RoboHelp Server 9 Reviewer's Guide 3