Cisco CP-7911G-CH1 Administration Guide - Page 134

How to Configure Cisco Unified SCCP SRST Configuring Call Handling Step 4 Command or Action pickup telephone-number Example: Router(config-cm-fallback)# pickup 8005550100 Step 5 end Purpose Enables the PickUp soft key on all Cisco Unified IP Phones, allowing an external Direct Inward Dialing (DID) call coming into one extension to be picked up from another extension during SRST. The telephone-number argument is the telephone number to match an incoming called number. Returns to privileged EXEC mode. Example: Router(config-cm-fallback)# end Examples The pickup command is best used with the alias command. The following partial output from the show running-config command shows the pickup command and the alias command configured to provide call routing for a pilot number of a hunt group: call-manager-fallback no huntstop alias 1 8005550100 to 5001 alias 2 8005550100 to 5002 alias 3 8005550100 to 5003 alias 4 8005550100 to 5004 pickup 8005550100 When a DID incoming call to 800 555-0100 is received, the alias command routes the call at random to one of the four extensions (5001 to 5004). Because the pickup command is configured, if the DID call rings on extension 5002, the call can be answered from any of the other extensions (5001, 5003, 5004) by pressing the PickUp soft key. The pickup command works by finding a match based on the incoming DID called number. In this example, a call from extension 5004 to extension 5001 (an internal call) does not activate the pickup command because the called number (5001) does not match the configured pickup number (800 555-0100). Thus, the pickup command distinguishes between internal and external calls if multiple calls are ringing simultaneously. Configuring Consultative Transfer Before Cisco Unified SRST 4.3, the consultative transfer feature played a dial tone and collected dialed digits until the digits matched the pattern for consultative transfer, blind transfer, or PSTN transfer blocking. The after-hours blocking criteria was applied after the consultative transfer digit collection and pattern matching. The new feature modifies the transfer digit-collection process to make it consistent with Cisco Unified Communications Manager. This feature is supported only if the transfer-system full-consult command (default) is specified in call-manager-fallback configuration mode and an idle line or channel is available for seizing, digit collection, and dialing. Two lines are required for a consultative transfer. When the transferor party is an octo-line directory number, Cisco Unified SRST selects the next available idle channel on that directory number. If the maximum number of channels of the directory number are in use, another idle line on the transferor 134 Cisco Unified SCCP and SIP SRST System Administrator Guide OL-13143-04