Dell Alienware m17 R3 Service Manual - Page 73

Updating BIOS on systems with BitLocker enabled, Updating your system BIOS using a USB flash drive

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3. If you are unable to detect or find the Service Tag, click Choose from all products. 4. Choose the Products category from the list. NOTE: Choose the appropriate category to reach the product page. 5. Select your computer model and the Product Support page of your computer appears. 6. Click Get drivers, and then click Drivers and Downloads. The Drivers and Downloads section is displayed. 7. Click Find it myself. 8. Click BIOS to view the BIOS versions. 9. Identify the latest BIOS file and click Download. 10. Select your preferred download method in the Please select your download method below window, and then click Download File. The File Download window appears. 11. Click Save to save the file on your computer. 12. Click Run to install the updated BIOS settings on your computer. Follow the on-screen instructions. Updating BIOS on systems with BitLocker enabled CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system reinstall. For more information on this subject, see Knowledge Article: https://www.dell.com/support/article/sln153694 Updating your system BIOS using a USB flash drive About this task If the computer cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another computer and save it to a bootable USB flash drive. NOTE: You must use a bootable USB flash drive. For more information, see the knowledge base article SLN143196. Steps 1. Download the BIOS update .exe file to another computer. 2. Copy the .exe file onto the bootable USB flash drive. 3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter. 6. The computer restarts to a Diag C:\> prompt. 7. Run the file by typing the complete filename and press Enter. 8. The BIOS Update Utility is displayed. Follow the on-screen instructions. 73

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3.
If you are unable to detect or find the Service Tag, click
Choose from all products
.
4.
Choose the
Products
category from the list.
NOTE: Choose the appropriate category to reach the product page.
5.
Select your computer model and the
Product Support
page of your computer appears.
6.
Click
Get drivers
, and then click
Drivers and Downloads
.
The Drivers and Downloads section is displayed.
7.
Click
Find it myself
.
8.
Click
BIOS
to view the BIOS versions.
9.
Identify the latest BIOS file and click
Download
.
10.
Select your preferred download method in the
Please select your download method below
window, and then click
Download
File
.
The
File Download
window appears.
11.
Click
Save
to save the file on your computer.
12.
Click
Run
to install the updated BIOS settings on your computer.
Follow the on-screen instructions.
Updating BIOS on systems with BitLocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not
recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for
this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-
install. For more information on this subject, see Knowledge Article:
Updating your system BIOS using a USB flash drive
About this task
If the computer cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another
computer and save it to a bootable USB flash drive.
NOTE: You must use a bootable USB flash drive. For more information, see the knowledge base article
SLN143196
.
Steps
1.
Download the BIOS update .exe file to another computer.
2.
Copy the .exe file onto the bootable USB flash drive.
3.
Insert the USB flash drive into the computer that requires the BIOS update.
4.
Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu.
5.
Using arrow keys, select
USB Storage Device
and press Enter.
6.
The computer restarts to a Diag C:\> prompt.
7.
Run the file by typing the complete filename and press Enter.
8.
The BIOS Update Utility is displayed. Follow the on-screen instructions.
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