Dell Force10 E600i E600i System Installation Guide - Page 61

Technical Support, The iSupport Website, Accessing iSupport Services

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D Technical Support This appendix contains these major sections: • The iSupport Website • Contacting the Technical Assistance Center • Requesting a Hardware Replacement • Requesting a Hardware Replacement The iSupport Website iSupport provides a range of documents and tools to assist you with effectively using Dell Force10 equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell Force10 products, access to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated, secure access to these services. The iSupport website (http://www.force10networks.com/support/) contains a publicly available interface that includes access to techtips, white papers, and user manuals. After you get an account and log in, the available documentation expands to other types, including bug lists, error message decoder, release notes. You can even track your own Dell Force10 inventory. Once you are logged in, the following five tabs become available: • Home: Summary of open cases, RMA management, and field notices (as shown below) • Service Request: Case management • Software Center: Software downloads, bug fixes, and bug tracking tool • Documents: User documentation, FAQs, field notices, technical tips, and white papers • Support Programs: Information on the suite of Dell Force10 support and professional support services. Accessing iSupport Services The URL for iSupport is http://www.force10networks.com/support/. To access iSupport services you must have a userid and password. If you do not have one, you can request one at the website: 1 On the Dell Force10 iSupport page, click the Account Request link. 2 Fill out the User Account Request form, and click Send. You will receive your userid and password by E-mail. 3 To access iSupport services, click the LOGIN link, and enter your userid and password. See Contacting the Technical Assistance Center, below, for more. Technical Support | 61

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Technical Support
|
61
D
Technical Support
This appendix contains these major sections:
•
The iSupport
W
ebsite
•
Contacting the
T
echnical
Assistance Center
•
Requesting a Hardware Replacement
•
Requesting a Hardware Replacement
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.
The iSupport website (
http://www
.force10networks.com/support/
) contains a publicly available interface
that includes access to techtips, white papers, and user manuals. After you get an account and log in, the
available documentation expands to other types, including bug lists, error message decoder, release notes.
You can even track your own Dell Force10 inventory.
Once you are logged in, the following five tabs become available:
•
Home:
Summary of open cases, RMA management, and field notices (as shown below)
•
Service Request
: Case management
•
Software Center:
Software downloads, bug fixes, and bug tracking tool
•
Documents:
User documentation, FAQs, field notices, technical tips, and white papers
•
Support Programs:
Information on the suite of Dell Force10 support and professional support services.
Accessing iSupport Services
The URL for iSupport is
http://www
.force10networks.com/support/.
To access iSupport services you must
have a userid and password. If you do not have one, you can request one at the website:
1
On the Dell Force10 iSupport page, click the
Account Request
link.
2
Fill out the User Account Request form, and click
Send
. You will receive your userid and password
by E-mail.
3
To access iSupport services, click the
LOGIN
link, and enter your userid and password. See
Contacting the
T
echnical
Assistance Center
, below, for more.