Dell Force10 S25-01-GE-24P Installing the S25P System - Page 43

Requesting a Hardware Replacement

Page 43 highlights

Requesting a Hardware Replacement To request replacement hardware, follow these steps: Step Task 1 Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the show hardware command. 2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by: • Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center, above). • Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center, above). Provide the following information when using E-mail or phone: • Part number, description, and serial number of the component. • Your name, organization name, telephone number, fax number, and e-mail address. • Shipping address for the replacement component, including a contact name, phone number, and e-mail address. • A description of the failure, including log messages. This generally includes: • Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer in your terminal program should be set high.) • Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that experienced the failure (This report is included as a section in the output of show tech-support.) • Console captures showing the error messages • Console captures showing the troubleshooting steps taken • Saved messages to a syslog server, if one is used Installing the S25P System 43

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Installing the S25P System
43
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Step
Task
1
Determine the part number and serial number of the component. To list the numbers for all components
installed in the chassis, use the
show hardware
command.
2
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a
support case by:
Using the Create Service Request form on the iSupport page (see
Contacting the Technical
Assistance Center
, above).
Contacting Force10 directly by E-mail or by phone (see
Contacting the Technical Assistance Center
,
above). Provide the following information when using E-mail or phone:
Part number, description, and serial number of the component.
Your name, organization name, telephone number, fax number, and e-mail address.
Shipping address for the replacement component, including a contact name, phone number,
and e-mail address.
A description of the failure, including log messages. This generally includes:
Output from the
show tech-support
[
non-paged
] command (This report is very
long, so the storage buffer in your terminal program should be set high.)
Output from the
show logging eventlog
[
unit
]
command, where
unit
is the
stack ID of the member unit that experienced the failure (This report is included as
a section in the output of
show tech-support
.)
Console captures showing the error messages
Console captures showing the troubleshooting steps taken
Saved messages to a syslog server, if one is used