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DellConnect, Learn more about Dell Support 3

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• View frequently asked questions • Learn more about Dell Support 3 • Turn Dell Support 3 off For more information about Dell Support 3, click the question mark (?) at the top of the Dell Support 3 window. To access Dell Support 3: • Click the Dell Support 3 icon in the notification area. NOTE: The icon functions vary when clicking, double-clicking, or right-clicking. or • Click the Start →All Programs→Dell Support 3→Dell Support Settings. Ensure that the Show icon on the taskbar option is checked. NOTE: If Dell Support 3 is not available from the Start menu, go to support.dell.com and download the software. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through an Internet connection, diagnose your problem and repair it. The associate will work under your supervision. You can direct our associate and solve your problem. To use this service, you must have an Internet connection and your Dell PC must still be under warranty. DellConnect is also available for a fee through "Dell On Call." In order to use DellConnect, you will need to be guided by a Dell technician. To begin a live session with a Dell technician: From the Dell Support Center home page on your desktop, select Assistance From Dell→Technical Support→DellConnect→Phone and follow the instructions. Troubleshooting 105

Section	Page
Contents	3
Finding Information	15
About Your Computer	21
Determining Your Computer’s Configuration	21
Front View	22
Left Side View	27
Right Side View	28
Back View	31
Bottom View	33
Setting Up Your Computer	35
Connecting to the Internet	35
Setting Up Your Internet Connection	36
Transferring Information to a New Computer	37
Windows Easy Transfer	37
Setting Up a Printer	37
Printer Cable	38
Connecting a USB Printer	38
Power Protection Devices	39
Surge Protectors	39
Line Conditioners	40
Uninterruptible Power Supplies	40
Using the Keyboard and Touch Pad	41
Numeric Keypad	41
Key Combinations	41
System Functions	41
Display Functions	41
Battery	41
Power Management	42
Microsoft® Windows® Logo Key Functions	42
Dell™ QuickSet Key Combinations	42
Adjusting Keyboard Settings	42
Touch Pad	43
Customizing the Touch Pad	44
Using the Display	45
Adjusting Brightness	45
Switching the Video Image From Your Computer Display To a Projector	45
Setting Display Resolution and Refresh Rate	45
Using a Battery	47
Battery Performance	47
Checking the Battery Charge	48
Dell QuickSet Battery Meter	48
Microsoft® Windows® Battery Meter	49
Charge Gauge	49
Low-Battery Warning	50
Conserving Battery Power	50
Configuring Power Management Settings	50
Using the Sleep Power State	51
Charging the Battery	51
Replacing the Battery	52
Storing a Battery	53
Using Multimedia	55
Playing Media	55
Playing Media Using Dell Travel Remote	57
Copying CD, DVD, and Blu-ray Disc™ (BD) Media	58
How to Copy a CD, DVD, or BD	58
Using Blank CD, DVD, and BD Media	59
Helpful Tips	60
Adjusting the Volume	61
Adjusting the Picture	62
Using Dell MediaDirect™	62
Connecting Your Computer to a TV or Audio Device	63
S-Video and Standard Audio	65
S-Video and S/PDIF Digital Audio	66
Composite Video and Standard Audio	68
Composite Video and S/PDIF Digital Audio	70
Component Video and Standard Audio	72
Component Video and S/PDIF Digital Audio	75
Enabling the Display Settings for a TV	78
Using ExpressCards	79
ExpressCard Blanks	79
Installing an ExpressCard	80
Removing an ExpressCard or Blank	81
Using the Memory Card Reader	83
Memory Card Blanks	83
Installing a Memory Card	83
Removing a Memory Card or Blank	84
Setting Up and Using Networks	85
Connecting a Network or Broadband Modem Cable	85
Setting Up a Network	86
Wireless Local Area Network	86
What You Need to Establish a WLAN Connection	87
Checking Your Wireless Network Card	87
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	88
Connecting to a WLAN	89
Mobile Broadband (or Wireless Wide Area Network)	91
What You Need to Establish a Mobile Broadband Network Connection	91
Checking Your Dell Mobile Broadband Card	92
Connecting to a Mobile Broadband Network	92
Enabling/Disabling the Dell Mobile Broadband Card	93
Dell Wi-Fi Catcher™ Network Locator	94
Securing Your Computer	95
Security Cable Lock	95
Passwords	95
If Your Computer is Lost or Stolen	97
Troubleshooting	99
Dell Technical Update Service	99
Dell Diagnostics	99
Dell Support Center	104
Dell Support 3	104
DellConnect	105
Network Assistant	106
PC TuneUp	106
PC CheckUp	106
Drive Problems	107
Optical drive problems	107
Hard drive problems	108
E-Mail, Modem, and Internet Problems	109
Error Messages	110
ExpressCard Problems	115
IEEE 1394 Device Problems	116
Keyboard Problems	116
External keyboard problems	116
Unexpected characters	117
Lockups and Software Problems	118
The computer does not start	118
The computer stops responding	118
A program stops responding or crashes repeatedly	118
A program is designed for an earlier Microsoft® Windows® operating system	118
A solid blue screen appears	119
Dell MediaDirect problems	119
Other software problems	120
Memory Problems	120
Network Problems	121
Mobile Broadband (Wireless Wide Area Network [WWAN])	122
Power Problems	122
Printer Problems	124
Scanner Problems	124
Sound and Speaker Problems	125
No sound from integrated speakers	125
No sound from external speakers	125
No sound from headphones	126
Touch Pad or Mouse Problems	126
Video and Display Problems	127
If the display is blank	127
If the display is difficult to read	128
If only part of the display is readable	129
Drivers	129
What is a Driver?	129
Identifying Drivers	130
Reinstalling Drivers and Utilities	130
Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System	132
Restoring Your Operating System	133
Using Windows Vista System Restore	134
Adding and Replacing Parts	137
Before You Begin	137
Recommended Tools	137
Turning Off Your Computer	137
Before Working Inside Your Computer	138
Hard Drive	139
Removing the Hard Drive	140
Replacing the Hard Drive	141
Returning a Hard Drive to Dell	142
Optical Drive	142
Removing the Optical Drive	142
Replacing the Optical Drive	143
Hinge Cover	143
Removing the Hinge Cover	144
Replacing the Hinge Cover	144
Keyboard	145
Removing the Keyboard	145
Replacing the Keyboard	146
Memory	147
Removing the DIMM A Memory Module	148
Replacing the DIMM A Memory Module	149
Removing the DIMM B Memory Module	150
Replacing the DIMM B Memory Module	152
Subscriber Identity Module	153
Wireless Mini Cards	154
Removing a WLAN Card	155
Replacing a WLAN Card	157
Removing a Mobile Broadband or WWAN Card	158
Replacing a WWAN Card	160
Removing a WPAN Card	161
Replacing a WPAN Card	162
Flash Cache Module	162
Removing the FCM	162
Replacing the FCM	163
Internal Card With Bluetooth® Wireless Technology	164
Removing the Card	164
Replacing the Card	165
Coin-Cell Battery	165
Removing the Coin-Cell Battery	166
Replacing the Coin-Cell Battery	166
Dell™ QuickSet Features	167
Traveling With Your Computer	169
Identifying Your Computer	169
Packing the Computer	169
Travel Tips	170
Traveling by Air	170
Getting Help	171
Obtaining Assistance	171
Technical Support and Customer Service	172
DellConnect	172
Online Services	172
AutoTech Service	173
Automated Order-Status Service	173
Problems With Your Order	174
Product Information	174
Returning Items for Warranty Repair or Credit	174
Before You Call	175
Contacting Dell	177
Specifications	179
Using the System Setup Program	187
Viewing the System Setup Screen	188
System Setup Screen	188
Commonly Used Options	188
Cleaning Your Computer	190
Computer, Keyboard, and Display	190
Touch Pad	191
Mouse	191
Media	192
Dell Technical Support Policy (U.S. Only)	192
Definition of \	193
Definition of \	193
FCC Notice (U.S. Only)	193
FCC Class B	193
Macrovision Product Notice	194
Glossary	195