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Drive Problems, Optical drive problems

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Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the "Diagnostics Checklist" on page 176 as you complete these checks. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - • Click Start →Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another floppy disk, CD, DVD, or BD to eliminate the possibility that the original media is defective. • Insert a bootable floppy disk and restart the computer. C LEAN THE DRIVE O R DISK - See "Cleaning Your Computer" on page 190. ENSURE THAT THE CD, DVD OR BD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System" on page 132. R U N THE D ELL D I A G N O S T I C S - See "Dell Diagnostics" on page 99. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive C LOSE OTHER PROGRAMS - CD-RW, DVD+/-RW, and BD-RE drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD Troubleshooting 107

Section	Page
Contents	3
Finding Information	15
About Your Computer	21
Determining Your Computer’s Configuration	21
Front View	22
Left Side View	27
Right Side View	28
Back View	31
Bottom View	33
Setting Up Your Computer	35
Connecting to the Internet	35
Setting Up Your Internet Connection	36
Transferring Information to a New Computer	37
Windows Easy Transfer	37
Setting Up a Printer	37
Printer Cable	38
Connecting a USB Printer	38
Power Protection Devices	39
Surge Protectors	39
Line Conditioners	40
Uninterruptible Power Supplies	40
Using the Keyboard and Touch Pad	41
Numeric Keypad	41
Key Combinations	41
System Functions	41
Display Functions	41
Battery	41
Power Management	42
Microsoft® Windows® Logo Key Functions	42
Dell™ QuickSet Key Combinations	42
Adjusting Keyboard Settings	42
Touch Pad	43
Customizing the Touch Pad	44
Using the Display	45
Adjusting Brightness	45
Switching the Video Image From Your Computer Display To a Projector	45
Setting Display Resolution and Refresh Rate	45
Using a Battery	47
Battery Performance	47
Checking the Battery Charge	48
Dell QuickSet Battery Meter	48
Microsoft® Windows® Battery Meter	49
Charge Gauge	49
Low-Battery Warning	50
Conserving Battery Power	50
Configuring Power Management Settings	50
Using the Sleep Power State	51
Charging the Battery	51
Replacing the Battery	52
Storing a Battery	53
Using Multimedia	55
Playing Media	55
Playing Media Using Dell Travel Remote	57
Copying CD, DVD, and Blu-ray Disc™ (BD) Media	58
How to Copy a CD, DVD, or BD	58
Using Blank CD, DVD, and BD Media	59
Helpful Tips	60
Adjusting the Volume	61
Adjusting the Picture	62
Using Dell MediaDirect™	62
Connecting Your Computer to a TV or Audio Device	63
S-Video and Standard Audio	65
S-Video and S/PDIF Digital Audio	66
Composite Video and Standard Audio	68
Composite Video and S/PDIF Digital Audio	70
Component Video and Standard Audio	72
Component Video and S/PDIF Digital Audio	75
Enabling the Display Settings for a TV	78
Using ExpressCards	79
ExpressCard Blanks	79
Installing an ExpressCard	80
Removing an ExpressCard or Blank	81
Using the Memory Card Reader	83
Memory Card Blanks	83
Installing a Memory Card	83
Removing a Memory Card or Blank	84
Setting Up and Using Networks	85
Connecting a Network or Broadband Modem Cable	85
Setting Up a Network	86
Wireless Local Area Network	86
What You Need to Establish a WLAN Connection	87
Checking Your Wireless Network Card	87
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	88
Connecting to a WLAN	89
Mobile Broadband (or Wireless Wide Area Network)	91
What You Need to Establish a Mobile Broadband Network Connection	91
Checking Your Dell Mobile Broadband Card	92
Connecting to a Mobile Broadband Network	92
Enabling/Disabling the Dell Mobile Broadband Card	93
Dell Wi-Fi Catcher™ Network Locator	94
Securing Your Computer	95
Security Cable Lock	95
Passwords	95
If Your Computer is Lost or Stolen	97
Troubleshooting	99
Dell Technical Update Service	99
Dell Diagnostics	99
Dell Support Center	104
Dell Support 3	104
DellConnect	105
Network Assistant	106
PC TuneUp	106
PC CheckUp	106
Drive Problems	107
Optical drive problems	107
Hard drive problems	108
E-Mail, Modem, and Internet Problems	109
Error Messages	110
ExpressCard Problems	115
IEEE 1394 Device Problems	116
Keyboard Problems	116
External keyboard problems	116
Unexpected characters	117
Lockups and Software Problems	118
The computer does not start	118
The computer stops responding	118
A program stops responding or crashes repeatedly	118
A program is designed for an earlier Microsoft® Windows® operating system	118
A solid blue screen appears	119
Dell MediaDirect problems	119
Other software problems	120
Memory Problems	120
Network Problems	121
Mobile Broadband (Wireless Wide Area Network [WWAN])	122
Power Problems	122
Printer Problems	124
Scanner Problems	124
Sound and Speaker Problems	125
No sound from integrated speakers	125
No sound from external speakers	125
No sound from headphones	126
Touch Pad or Mouse Problems	126
Video and Display Problems	127
If the display is blank	127
If the display is difficult to read	128
If only part of the display is readable	129
Drivers	129
What is a Driver?	129
Identifying Drivers	130
Reinstalling Drivers and Utilities	130
Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System	132
Restoring Your Operating System	133
Using Windows Vista System Restore	134
Adding and Replacing Parts	137
Before You Begin	137
Recommended Tools	137
Turning Off Your Computer	137
Before Working Inside Your Computer	138
Hard Drive	139
Removing the Hard Drive	140
Replacing the Hard Drive	141
Returning a Hard Drive to Dell	142
Optical Drive	142
Removing the Optical Drive	142
Replacing the Optical Drive	143
Hinge Cover	143
Removing the Hinge Cover	144
Replacing the Hinge Cover	144
Keyboard	145
Removing the Keyboard	145
Replacing the Keyboard	146
Memory	147
Removing the DIMM A Memory Module	148
Replacing the DIMM A Memory Module	149
Removing the DIMM B Memory Module	150
Replacing the DIMM B Memory Module	152
Subscriber Identity Module	153
Wireless Mini Cards	154
Removing a WLAN Card	155
Replacing a WLAN Card	157
Removing a Mobile Broadband or WWAN Card	158
Replacing a WWAN Card	160
Removing a WPAN Card	161
Replacing a WPAN Card	162
Flash Cache Module	162
Removing the FCM	162
Replacing the FCM	163
Internal Card With Bluetooth® Wireless Technology	164
Removing the Card	164
Replacing the Card	165
Coin-Cell Battery	165
Removing the Coin-Cell Battery	166
Replacing the Coin-Cell Battery	166
Dell™ QuickSet Features	167
Traveling With Your Computer	169
Identifying Your Computer	169
Packing the Computer	169
Travel Tips	170
Traveling by Air	170
Getting Help	171
Obtaining Assistance	171
Technical Support and Customer Service	172
DellConnect	172
Online Services	172
AutoTech Service	173
Automated Order-Status Service	173
Problems With Your Order	174
Product Information	174
Returning Items for Warranty Repair or Credit	174
Before You Call	175
Contacting Dell	177
Specifications	179
Using the System Setup Program	187
Viewing the System Setup Screen	188
System Setup Screen	188
Commonly Used Options	188
Cleaning Your Computer	190
Computer, Keyboard, and Display	190
Touch Pad	191
Mouse	191
Media	192
Dell Technical Support Policy (U.S. Only)	192
Definition of \	193
Definition of \	193
FCC Notice (U.S. Only)	193
FCC Class B	193
Macrovision Product Notice	194
Glossary	195

Match case Limit results 1 per page

Troubleshooting

107

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the

Product Information Guide

Fill out the "Diagnostics Checklist" on page 176 as you complete these checks.

NSURE

THAT

ICROSOFT

INDOWS

RECOGNIZES

THE

DRIVE

—

•

Click

Start

→

Computer

If the drive is not listed, perform a full scan with your antivirus software to

check for and remove viruses. Viruses can sometimes prevent Windows from

recognizing the drive.

EST

THE

DRIVE

—

•

Insert another floppy disk, CD, DVD, or BD to eliminate the possibility

that the original media is defective.

•

Insert a bootable floppy disk and restart the computer.

LEAN

THE

DRIVE

DISK

—

See "Cleaning Your Computer" on page 190.

NSURE

THAT

THE

CD, DVD

MEDIA

SNAPPED

ONTO

THE

SPINDLE

HECK

THE

CABLE

CONNECTIONS

HECK

FOR

HARDWARE

INCOMPATIBILITIES

—

See "Troubleshooting Software

and Hardware Problems in the Windows Vista™ Operating System" on

page 132.

THE

ELL

IAGNOSTICS

—

See "Dell Diagnostics" on page 99.

Optical drive problems

NOTE:

High-speed optical drive vibration is normal and may cause noise, which

does not indicate a defect in the drive or the media.

NOTE:

Because of different regions worldwide and different disc formats, not all

DVD titles work in all DVD drives.

Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive

LOSE

OTHER

PROGRAMS

—

CD-RW, DVD+/-RW, and BD-RE drives must

receive a steady stream of data when writing. If the stream is interrupted, an

error occurs. Try closing all programs before you write to the drive.

URN

OFF

LEEP

STATE

INDOWS

BEFORE

WRITING

CD/DVD/BD