Fujitsu ST5030D User's Guide - Page 68

Troubleshooting

Page 68 highlights

Stylistic ST5000 Series Tablet PC User's Guide - Appendix A Troubleshooting Causes and countermeasures for troubles you may encounter while using your wireless LAN are described in the following table. Problem Unavailable network connection Possible Cause Possible Solution Incorrect network name (SSID) or network key Poor radio wave condition Radio wave transmission has stopped The computer to be connected is turned off Active channel duplication due to multiple wireless LAN networks No right of access to the network to be connected Incorrectlyperformed network setting Unmatched [Network authentication (shared mode)] settings in Windows XP Ad hoc connection: verify that the network names (SSID's) and network keys (WEP) of all computers to be connected have been configured correctly. SSID's and WEP key values must be identical on each machine. Access Point (Infrastructure) connection: set the network name (SSID) and network key to the same values as those of the access point. Set the Network Authentication value identically to that of the Access Point. Please consult your network administrator for this value, if necessary. For the method of setting network authentication, refer to the following pages:· "Assigning parameters" on page 51· Ad hoc connection: Retry connection after shortening the distance to the destination computer or removing any obstacles for better sight. Access Point (Infrastructure) connection: Retry connection after shortening the distance to the access point or removing any obstacles for better sight. To check the wave condition, refer to the following pages:· "Confirming the status of the radio waves" on page 55.· Check if the wireless switch is turned ON. Also verify "Disable Radio" is not checked in "Network setting" window. Refer to "Starting Transmission" on page 50. Check if the computer to be connected is turned ON. If there is any other wireless LAN network nearby, change channels to avoid active channel duplication. For the method of checking active channels, refer to the following pages:· "Confirming the status of the radio waves" on page 55· Check if you have a right of access to the network to be connected with. Check the protocol, work group name or shared setting. For the method of checking, refer to the following pages:· "Connection to the Network" on page 53. If the setting of [Network authentication (shared mode)] is not matched with that of access point or computer to be connected with, no communication can be established. Check the parameter setting. Refer to "Assigning parameters" on page 51. 58

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58
Stylistic ST5000 Series Tablet PC User’s Guide – Appendix A
Troubleshooting
Causes and countermeasures for troubles you may encounter while using your wireless LAN are described in the
following table.
Problem
Possible Cause
Possible Solution
Unavailable
network
connection
Incorrect network
name (SSID) or
network key
Ad hoc connection:
verify that the network names (SSID’s) and network
keys (WEP) of all computers to be connected have been configured
correctly. SSID’s and WEP key values must be identical on each machine.
Access Point (Infrastructure) connection:
set the network name (SSID)
and network key to the same values as those of the access point.
Set the Network Authentication value identically to that of the Access
Point. Please consult your network administrator for this value, if
necessary.
For the method of setting network authentication, refer to the following
pages:· “Assigning parameters” on page 51·
Poor radio wave
condition
Ad hoc connection: Retry connection after shortening the distance to
the destination computer or removing any obstacles for better sight.
Access Point (Infrastructure) connection: Retry connection after short-
ening the distance to the access point or removing any obstacles for
better sight.
To check the wave condition, refer to the following pages:· “Confirming
the status of the radio waves” on page 55.·
Radio wave
transmission has
stopped
Check if the wireless switch is turned ON. Also verify “Disable Radio” is
not checked in “Network setting” window. Refer to “Starting Transmis-
sion” on page 50.
The computer to be
connected is turned
off
Check if the computer to be connected is turned ON.
Active channel
duplication due to
multiple wireless
LAN networks
If there is any other wireless LAN network nearby, change channels to
avoid active channel duplication. For the method of checking active
channels, refer to the following pages:· “Confirming the status of the
radio waves” on page 55·
No right of access to
the network to be
connected
Check if you have a right of access to the network to be connected with.
Incorrectly-
performed network
setting
Check the protocol, work group name or shared setting.
For the method of checking, refer to the following pages:· “Connection
to the Network” on page 53.
Unmatched
[Network
authentication
(shared mode)]
settings in Windows
XP
If the setting of [Network authentication (shared mode)] is not matched
with that of access point or computer to be connected with, no commu-
nication can be established. Check the parameter setting. Refer to
“Assigning parameters” on page 51.