Gateway E-9220T Gateway E-9220T Server User Guide - Page 88

To check the dialing properties in Windows 2000 Server, Your 56K modem does not connect at 56K

Get Gateway E-9220T PDF manuals and user guides View all Gateway E-9220T manuals
Add to My Manuals
Save this manual to your list of manuals

Page 88 highlights

Troubleshooting ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties in Windows 2000 Server: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Double-click the Modems icon, then click Dialing Properties. The Dialing Properties dialog box opens. 3 Make sure that all settings are correct. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure. You can also call your telephone service and have your telephone line checked for noise or low line levels. ■ Try connecting with the modem at a lower connection speed. If reducing the connection speed lets you connect, contact your telephone service. The telephone line may be too noisy. ■ Try another telephone line (either a different telephone number in your business or a telephone line at a different location). If you can connect on this line, call your telephone service to fix the original line. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. www.gateway.com 83

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
83
www.gateway.com
Troubleshooting
■
Remove any line splitters or surge protectors from your telephone line, then check
for a dial tone by plugging a working telephone into the telephone jack.
■
If you have additional telephone services such as call waiting, call messaging, or
voice mail, make sure that all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone service to get the correct code
to temporarily disable the service. Also make sure that the modem dialing
properties are set correctly.
To check the dialing properties in Windows 2000 Server:
1
Click
Start
,
Settings
, then click
Control Panel
. The
Control Panel
window opens.
2
Double-click the
Modems
icon, then click
Dialing Properties
. The
Dialing Properties
dialog box opens.
3
Make sure that all settings are correct.
■
Make sure that you are not using a digital, rollover, or PBX line. These lines do
not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise is a
common problem that can cause the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem, the less line noise it can
tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When the
dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a
difference. Make sure that the connectors are free from corrosion and all screws in
the wall or telephone jack are secure.
You can also call your telephone service and have your telephone line checked for
noise or low line levels.
■
Try connecting with the modem at a lower connection speed. If reducing the
connection speed lets you connect, contact your telephone service. The telephone
line may be too noisy.
■
Try another telephone line (either a different telephone number in your business
or a telephone line at a different location). If you can connect on this line, call
your telephone service to fix the original line.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone lines to
53K. Other factors, such as line noise, telephone service provider equipment, or ISP
limitations, may lower the speed even further.