Gateway EC14 Service Guide - Page 132

Power On Issue, Computer Shuts down Intermittently

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Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: SSttaarrtt OK Check AC/Battery Power on OK Check Daughter/B & FFC Whether OK Swap AC /Battery NG to try OK Swap Daughter/B NG Re-plug PWR FFC Swap M/B Computer Shuts down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 1. Check the power cable is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the outlet. 3. Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly into a known good electrical outlet. 4. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 5. Remove any recently installed software. 6. If the Issue is still not resolved, see "Online Support Information" on page 165. 122 Chapter 4

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122
Chapter 4
Power On Issue
If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not
replace non-defective FRUs:
Computer Shuts down Intermittently
If the system powers off at intervals, perform the following actions one at a time to correct the problem.
1.
Check the power cable is properly connected to the computer and the electrical outlet.
2.
Remove any extension cables between the computer and the outlet.
3.
Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly
into a known good electrical outlet.
4.
Remove all external and non-essential hardware connected to the computer that are not necessary to
boot the computer to the failure point.
5.
Remove any recently installed software.
6.
If the Issue is still not resolved, see “Online Support Information” on page 165.
Start
Check
AC/Battery
Power on
Swap AC /Battery
to try
OK
NG
Check
Daughter/B &
FFC Whether
OK
OK
Swap Daughter/B
Re-plug PWR FFC
OK
NG
Swap M/B
Start
Check
AC/Battery
Power on
Swap AC /Battery
to try
OK
NG
Check
Daughter/B &
FFC Whether
OK
OK
Swap Daughter/B
Re-plug PWR FFC
OK
NG
Swap M/B
Start