HTC touchpro2 WM6.5 - New Features Guide - Page 244
Performing a hard reset - display problem
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244 Managing Your Device 3. Use the stylus tip to press the RESET button located at the upper-left side of the open back panel. Your device restarts and displays the Home screen. 4. Replace the back cover and insert the stylus back into its compartment. Performing a hard reset If a normal reset does not solve a system problem, you can perform a hard (full) reset. After a hard reset, the device is restored to its default settings-the way it was when you first purchased it and turned it on. You will lose any programs you installed, data you entered, and settings you customized on your device, and only Windows Mobile® software and other pre-installed programs will remain. Warning! Your device will be set back to factory default settings. Make sure that any additional installed programs and/or user data have been backed up before you perform a hard reset. Important If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before using Clear Storage, hard reset, or updating the operating system. Otherwise you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.