HP 12000 HP 12200 Gateway Virtual Library System User Guide (BW403-10001, June - Page 171

HP Contact Information, Subscription Service, Customer Self Repair, Before you Contact HP

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Before you Contact HP Be sure to have the following information available before calling HP: • Technical support registration number (if applicable) • Product serial numbers • Product model names and numbers • Applicable error messages • Operating system type and revision level • Detailed, specific questions HP Contact Information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/ en/wwcontact_us.html). • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http:// welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: ◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. ◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps). • In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/country/us/en/wwcontact.html). Subscription Service HP strongly recommends that customers register online using the Subscriber's choice web site: http://www.hp.com/go-e-updates. Subscribing to this service provides you with e-mail updates on the latest product enhancements, newest driver versions, and firmware documentation updates as well as instant access to numerous other product resources. After subscribing, locate your products by selecting Business support and then Storage under Product Category. Customer Self Repair HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider. For North America, see the CSR website: http://www.hp.com/go/selfrepair Subscription Service 171

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Before you Contact HP
Be sure to have the following information available before calling HP:
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Product model names and numbers
•
Applicable error messages
•
Operating system type and revision level
•
Detailed, specific questions
HP Contact Information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage (
h
t
tp://w
e
lco
me
.hp
.co
m/co
un
tr
y/u
s/
e
n/w
wco
n
t
ac
t_u
s
.h
tml
).
•
In the United States, call 1-800-345-1518.
•
In Canada, call 1-800-263-5868.
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage (
h
t
tp://
w
e
lco
me
.hp
.co
m/co
un
tr
y/u
s/e
n/co
n
t
ac
t_u
s
.h
tml
). To contact HP by phone:
◦
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
h
t
tp://w
w
w
.hp
.co
m/hp
s
).
•
In other locations, see the Contact HP worldwide (in English) webpage (
h
t
tp://
w
e
lco
me
.hp
.co
m/co
un
tr
y/u
s/e
n/w
wco
n
t
ac
t
.h
tml
).
Subscription Service
HP strongly recommends that customers register online using the Subscriber's choice web site:
h
t
tp://w
w
w
.hp
.co
m/go
-e
-u
pdat
e
s
.
Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest driver versions, and firmware documentation updates as well as instant access to numerous
other product resources.
After subscribing, locate your products by selecting
Business support
and then
Storage
under
Product Category.
Customer Self Repair
HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR
part needs replacing, HP ships the part directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a
repair can be accomplished by CSR.
For more information about CSR, contact your local service provider. For North America, see the
CSR website:
h
t
tp://w
w
w
.hp
.co
m/go/s
e
lf
r
epair
Subscription Service
171