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HP 640 User Guide - Page 61

Paper Size, Maintain the print cartridge, Clean the, document scanner area, Reprinting faxes - fax error messages

UPC - 883585076130

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CARE AND MAINTENANCE CARE AND MAINTENANCE CARE AND MAINTENANCE Troubleshooting Problem Solution The machine does not send anything. Check that the document is loaded face down.Send should appear in the display after it dials. Check if the machine to which you are sending can receive your fax. You cannot poll another machine. The fax machine you are polling may be using a poll code (password). The fax you received has blank bits The machine sending to you may be faulty. A noisy phone line on it. can cause line errors. Check your machine by making a copy. Spots or lines missing from the fax you receive. Check if the print cartridge is ok by making a copy. See Maintain the print cartridge on page 47. Check with the telephone company to see if your phone line is noisy. You are receiving poor quality copies. The fax machine sending to you may have a dirty scan glass. Also, check with the telephone company to see if your phone line is noisy. Some of the words on the fax you received appear stretched. The machine sending to you had a temporary document jam. Your machine does not make copies. Make sure your document is loaded face down. There are lines on copies or documents you send. Check your scan glass for marks and clean it (see Clean the document scanner area on page 49). The machine dials a number, but fails The remote fax machine may be turned off or unable to answer to make a connection with a remote incoming calls. Speak with the other fax operator to solve the fax machine. problem. You cannot store a document in memory. There may not be enough memory available to hold the document you want to store. If the display shows a Memory Full message, do the following until you can store your document in memory: Print all unprinted faxes in memory (see Reprinting faxes on page 40. Delete unneeded polling faxes, broadcast faxes, or delayed faxes (see To cancel the scheduled job on page 34). Blank areas appear at the bottom of You may have selected the wrong paper size setting. To select each page or on continuation pages, the proper paper size, see Paper Size on page 11. with only a small strip of material printed at the top. Image TCR is not working You have the resolution set to SUPER FINE. Set the resolution to FINE. CARE AND MAINTENANCE CARE AND MAINTENANCE CARE AND MAINTENANCE CARE AND MAINTENANCE Care and maintenance 55

Section	Page
HP 640 Fax series	1
Load paper 1	3
Load documents to fax or copy 2	3
Send a fax 2	3
Receive a fax 3	3
Make a copy 3	3
Make a telephone call 4	3
The HP 640 Fax 6	3
The menus 10	3
Overview of menu options 11	3
Loudspeaker 13	3
Navigate the menus 14	3
Enter dates, times, text, and telephone numbers 15	3
Speed dialing 17	3
Paper types and sizes 19	3
Document types and sizes 20	3
Set document resolution and contrast for a single copy 21	3
Adjust volume 22	3
Automatic fax redial 22	3
Receiving via an extension telephone 22	3
Set rings to answer 23	3
Use Caller ID 24	3
Block junk fax numbers 24	4
Favorites 25	4
Image TCR 26	4
Distinctive ring (DRPD) 27	4
Answer/receive mode 28	4
Broadcasting 31	4
Delayed fax 32	4
Polling 33	4
To cancel the scheduled job 34	4
Forward faxes 35	4
Set the date and time 37	4
Turn on and off sounds 37	4
Set the fax header information 38	4
Print reports 39	4
Reprinting faxes 40	4
Clearing memory 41	4
Loudspeaker 41	4
Redial a number in memory 42	4
Print cartridge information 43	4
View ink level 43	4
Print the self test 44	4
Replace the print cartridge 44	4
Clear jammed documents and paper 46	4
Maintain the print cartridge 47	5
Clean the document scanner area 49	5
Adjust the scanner 51	5
LCD error messages 51	5
Troubleshooting 54	5
Paper types and sizes 57	5
Document types and sizes 57	5
Print cartridge 58	5
Product specifications 58	5
A sample of ITU #1 test chart (reduced to 60.5%) 60	5
Environmental product stewardship program 61	5
Regulatory notices 62	5
Use Hewlett-Packard support services 64	5
Hewlett-Packard LIMITED WARRANTY STATEMENT 65	5
Quick start	7
Load paper	7
Load documents to fax or copy	8
Send a fax	8
Receive a fax	9
FAX or TAM answer mode	9
AUTO answer mode	9
TEL answer mode	9
Make a copy	9
Single copy-default settings	9
Multiple copies or copies with options/settings	9
Make a telephone call	10
HP Fax basics	11
The HP 640 Fax	12
Parts of the HP Fax	12
Control Panel of HP Fax	14
The menus	16
Overview of menu options	17
BASIC FAX menu	17
ADVANCED FAX menu	19
TOOLS menu	19
Loudspeaker	19
Navigate the menus	20
Ready mode	20
Menu buttons	20
Enter dates, times, text, and telephone numbers	21
Most text fields	21
Fax header telephone number	22
Speed dialing	23
Store a number in the phone book	23
Print the phone book	24
Dial from the phone book	24
One-touch dialing	24
Phone book dialing	24
Search sequentially through the phone book	24
Search for a particular first letter	24
Paper types and sizes	25
Document types and sizes	26
DO NOT try to send documents that are:	26
Set document resolution and contrast for a single copy	27
Adjust volume	28
Ringer volume	28
Speaker volume	28
Automatic fax redial	28
Receiving via an extension telephone	28
Additional features	29
Set rings to answer	29
Use Caller ID	30
Turn Caller ID on	30
See who called with Caller ID	30
Print a list of Caller ID numbers	30
Block junk fax numbers	30
Add a junk fax number	30
Delete a number	31
Favorites	31
Save a document	31
Delete a document	31
Send a document	31
Print a document	32
Image TCR	32
Distinctive ring (DRPD)	33
Step 1-Teach the HP Fax the ring pattern	33
Step 2-Set up distinctive ring (DRPD) answer mode	33
Answer/receive mode	34
Advanced faxing	37
Broadcasting	37
Delayed fax	38
Polling	39
Setting send polling	39
Polling another fax to receive	40
To cancel the scheduled job	40
Forward faxes	41
Feature reference	43
Set the date and time	43
Turn on and off sounds	43
WakeUp sounds	43
Alarm sounds	44
Key sounds	44
Silent mode	44
Set the fax header information	44
Print reports	45
Automatic reports	45
Reports you can print	45
Reprinting faxes	46
Clearing memory	47
Loudspeaker	47
Redial a number in memory	48
Care and maintenance	49
Print cartridge information	49
View ink level	49
Print the self test	50
Replace the print cartridge	50
Clear jammed documents and paper	52
Document jams during transmission	52
To clear document jam:	52
Paper jams during printing	52
If the paper is jammed in the printing area	52
If the paper is jammed in the paper feed area	53
Maintain the print cartridge	53
Clean the print cartridge nozzles	53
Wipe the print nozzles and contacts	53
Clean the nozzles	53
Clean the cartridge carrier contacts	54
Clean the document scanner area	55
Adjust the scanner	57
LCD error messages	57
Troubleshooting	60
Fax problems	60
Print quality problems	62
Paper feeding problems	62
Specifications and regulatory information	63
Paper types and sizes	63
Document types and sizes	63
Acceptable documents	63
Print cartridge	64
Product specifications	64
A sample of ITU #1 test chart (reduced to 60.5%)	66
Environmental product stewardship program	67
Regulatory notices	68
Use Hewlett-Packard support services	70
Hewlett-Packard LIMITED WARRANTY STATEMENT	71

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Care and maintenance

Troubleshooting

The machine does not send anything.

Check that the document is loaded face down.

Send

should

appear in the display after it dials. Check if the machine to

which you are sending can receive your fax.

You cannot poll another machine.

The fax machine you are polling may be using a poll code

(password).

The fax you received has blank bits

on it.

The machine sending to you may be faulty. A noisy phone line

can cause line errors. Check your machine by making a copy.

Spots or lines missing from the fax

you receive.

Check if the print cartridge is ok by making a copy. See

Maintain the print cartridge

on page 47.

Check with the

telephone company to see if your phone line is noisy.

You are receiving poor quality copies.

The fax machine sending to you may have a dirty scan glass.

Also, check with the telephone company to see if your phone

line is noisy.

Some of the words on the fax you

received appear stretched.

The machine sending to you had a temporary document jam.

Your machine does not make copies.

Make sure your document is loaded face down.

There are lines on copies or

documents you send.

Check your scan glass for marks and clean it (see

Clean the

document scanner area

on page 49).

The machine dials a number, but fails

to make a connection with a remote

fax machine.

The remote fax machine may be turned off or unable to answer

incoming calls. Speak with the other fax operator to solve the

problem.

You cannot store a document in

memory.

There may not be enough memory available to hold the

document you want to store. If the display shows a

Memory

Full

message, do the following until you can store your

document in memory:

Print all unprinted faxes in memory (see

Reprinting faxes

page 40.

Delete unneeded polling faxes, broadcast faxes, or delayed

faxes (see

To cancel the scheduled job

on page 34).

Blank areas appear at the bottom of

each page or on continuation pages,

with only a small strip of material

printed at the top.

You may have selected the wrong paper size setting. To select

the proper paper size, see

Paper Size

on page 11.

Image TCR is not working

You have the resolution set to SUPER FINE. Set the resolution to

FINE.

Problem

Solution