HP DL580 ProLiant DL580 Generation 4 Maintenance and Service Guide
HP DL580 - ProLiant - G4 Manual
UPC - 882780616011
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- HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 1
HP ProLiant DL580 Generation 4 Server Maintenance and Service Guide Part Number 407333-003 August 2007 (Third Edition) - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 2
of Microsoft Corporation. Windows Server 2003 is a U.S. trademark of Microsoft Corporation. Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries. Audience assumptions This guide is for an experienced service technician. HP assumes you are qualified in - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 3
Removing the SAS backplane ...51 Removing the power backplane ...52 Removing the memory backplane ...53 Removing a hard drive blank ...54 Removing a hot-plug SAS hard drive...54 Removing a power supply blank...55 Removing a redundant hot-plug power supply 56 Replacing hot-plug fans ...57 Contents 3 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 4
...72 HP Systems Insight Manager ...72 HP Insight Diagnostics...72 USB support ...73 Troubleshooting the system using port 85 codes 73 Processor-related port 85 codes...73 Memory-related port 85 codes ...74 Expansion board-related port 85 codes 75 Miscellaneous port 85 codes ...76 Server component - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 5
SATA hard drive cabling 96 Front panel USB connector cable assembly 97 Power switch cable assembly ...98 Front panel video connector cabling ...98 Specifications ...99 Environmental specifications ...99 Server specifications ...99 Hot-plug power supply calculations...100 Technical support...101 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 6
the HP website (http://www.hp.com/go/selfrepair). Parts only warranty service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge. For parts only warranty service, CSR part replacement is - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 7
la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d' demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Riparazione da parte del cliente - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 8
la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt das HP technische Support Center Customer self repair 8 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 9
CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http://www.hp.com/go/selfrepair). Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 10
de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 11
informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.nl/services/servicepartners). Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 12
entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP (http://www.hp.com/go/selfrepair). Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 13
Customer self repair 13 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 14
Customer self repair 14 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 15
Customer self repair 15 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 16
Customer self repair 16 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 17
, power supply 366450-002 - 2 b) Blank, CD/DVD/diskette 377569-001 - 3 c) Blank, memory board 374278-001 - 4 Bezel, ProLiant DL580 G4 Server 404860-001 411788-001 5 Cover, top, ProLiant DL580 G3/G4 Server 367572-001 376480-001 6 Blank, SAS/SATA hard drive 376383-001 392613-001 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 18
part Spare part number number 14 Return kit, ProLiant DL580 G3/G4 - Server * 378336-001 15 Tool, Torx, T-15 * 107473-001 199630-001 Customer self repair (on page 6) Mandatory1 Mandatory1 *Not shown 1Mandatory-Parts for which customer self repair is mandatory. If you request HP to replace - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 19
Als u HP verzoekt deze echter HP verzoekt -Sommige HP onderdelen Service rio. Se desejar que a HP substitua essas peças, ser cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 20
components Power supply, 910-1300 W System cage Fan, 120 mm, hot-plug Boards PCI-X Hot Plug switch board Memory backplane, ProLiant DL580 G4 server System board, ProLiant DL580 G4 server Media pass-through board Media board (CD/DVD/diskette) Power backplane, ProLiant DL580 G4 server * Assembly part - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 21
BBWC battery pack * Cable, BBWC battery pack to cache module, 24 in * SAS backplane kit, ProLiant DL580 G4 server * SAS backplane board * Cable, SAS data * Media devices Diskette drive, 3.5 in (optional) DVD/CD-RW drive DVD drive, 8/24x (optional) * DVD+RW drive, 8x (optional) * Hard drives SAS - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 22
-core * Intel® Xeon™ 3.00-GHz 2x2M dual-core * Processor blanks (two) * Cables Cable kit, data, ProLiant DL580 G4 server * Cable assembly, USB (dual) * Cable assembly, video * Cable assembly, power (8-pin) * Cable assembly, power switch * Cable kit * Cable assembly, PCI-X Hot Plug * Cable assembly - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 23
36 Battery, 3V, Lithium * 37 Power cord, AC line, C14-C19, 6 ft * 38 Power cord, AC line, 5-15P (optional) * 39 Rack mount kit, universal * 166899001 287485002 178968001 374503001 153099-001 Mandatory1 391097-001 Mandatory1 237457-001 Mandatory1 377839-001 Mandatory1 *Not shown 1Mandatory-Parts - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 24
: Obligatorio-componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de ge - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 25
Illustrated parts catalog 25 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 26
and replacement procedures Required tools You need the following items for some procedures: • Torx T-15 screwdriver (provided with the server ("Rear panel components" on page 82)) • Phillips screwdriver • Flathead screwdriver • Diagnostics Utility Safety considerations Before performing service - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 27
not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 28
• PPMs • Memory boards • DIMMs • DVD drive • Diskette drive • Hard drives To extend the server from the rack: 1. Release the two levers on the lower outside corners of the rack. 2. If the server is in a rack and in the shipping configuration, remove the two shipping screws directly behind the levers - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 29
or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed. IMPORTANT: If installing a hot-plug - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 30
board (non-hot-plug)" on page 65) and memory board blanks. 5. Remove the processor module ("Removing the processor module" on page 33). 6. Remove all hard drives ("Removing a hot-plug SAS hard drive" on page 54) and hard drive blanks ("Removing a hard drive blank" on page 54). 7. Remove the front - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 31
the right, and detach the bezel from the server. To replace the component, reverse the removal procedure. Removing the system cage Installing or accessing some options in the server might require removing the system cage. See the instructions for each individual option to determine if removing the - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 32
the server and can be located on the rear panel ("Rear panel components" on page 82). Removing a diskette, DVD, CD-RW drive or blank 1. Power down the server (on page 29). 2. Use the T-15 Torx screwdriver to eject the drive, and pull the drive out of the server. Removal and replacement procedures - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 33
on page 82). To replace the component, reverse the removal procedure. Removing the processor module NOTE: Refer the section "Processor module LEDs (on page 81)" for information on the current processor and PPM status. To remove the processor module: 1. Power down the server (on page 29). 2. Release - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 34
3. Lower the processor module lever, and pull the module out of the server. 4. Release the latch, and open the cover to expose the processors. To replace the component, reverse the removal procedure. Removing a processor or processor blank CAUTION: To prevent thermal instability and damage to the - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 35
To remove a processor or processor blank: 1. Power down the server (on page 29). 2. Remove the processor module ("Removing the processor module" on page 33). 3. Unlock the installation, leading to hardware damage. 5. Remove the processor or processor blank. Removal and replacement procedures 35 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 36
on the base of the processor retaining bracket and the three corresponding guide slots on the processor assembly. 7. Insert the processor assembly into the processor socket, and close the locking lever. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 37
function properly. IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the PPM is missing. To remove a PPM: 1. Power down the server (on page 29). 2. Remove the processor module ("Removing the processor module" on page 33). Removal and replacement procedures 37 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 38
you install a processor. The system fails to boot if the corresponding PPM is missing. To replace the component, reverse the removal procedure. Removing a PCI latch 1. Power down the server (on page 29). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 27 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 39
below the chassis under the latch. To replace the component, reverse the removal procedure. Removing a PCI retaining clip 1. Power down the server (on page 29). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 27, "Remove the server from the rack" on page 29 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 40
Remove the PCI retaining clip. To replace the component, reverse the removal procedure. Removing the expansion slot cover 1. Power down the server (on page 29). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 27, "Remove the server from the rack" on page 29 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 41
. 6. Unlock the retaining clip. 7. Remove the expansion board. To replace the component, reverse the removal procedure. Removing the PCI-X Hot Plug basket 1. Power down the server (on page 29). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 27, "Remove the - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 42
rack" on page 27, "Remove the server from the rack" on page 29). 2. Remove the access panel ("Removing the access panel" on page 29). 3. Press the PCI-X Hot Plug button to remove power from the slot. When the green power LED on the slot stops flashing, power has been removed from the slot. 4. Unlock - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 43
expansion slot cover or an expansion board installed. To replace the component, reverse the removal procedure. Removing the PCI Express mezzanine option 1. Power down the server (on page 29). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 27, "Remove the - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 44
module to be lost. 3. Transfer the hard drives from the failed server to the recovery server station. 4. Remove the BBWC cache module ("Removing the BBWC cache module" on page 46) and battery pack ("Removing the BBWC battery pack" on page 45) from the failed server. 5. Perform one of the following - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 45
is now stored on the drives in the recovery server. You can now transfer the drives (and controller, if one was used) to another server. Removing the BBWC battery pack 1. Power down the server (on page 29). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 46
case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process might take up to four hours - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 47
HP Technical Support before proceeding. IMPORTANT: HP recommends troubleshooting the system using port 85 codes before replacing the system board. Refer to "Troubleshooting the system using port 85 codes (on page 73)" for a list of codes and troubleshooting procedures. 1. Power down the server - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 48
server. IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 48). To replace ID should ONLY be modified by qualified service personnel. This value should always match the - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 49
the F10 key to confirm exiting RBSU. The server will automatically reboot. Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 50
1. Power down the server (on page 29). 2. Extend the server from the rack, if applicable ("Extending the server from the rack" on page 27). 3. Remove the access panel ("Removing the access panel" on page 29). 4. Remove all media drives and media drive blanks ("Removing a diskette, DVD, CD-RW drive - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 51
SAS backplane 1. Power down the server (on page 29). 2. Extend or remove the server from the rack ("Extending the server from the rack" on page 27, "Remove the server from the rack" on page 29). 3. Remove the access panel ("Removing the access panel" on page 29). 4. Remove all hard drives ("Removing - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 52
plug SAS and SATA hard drive cabling" on page 96). 9. Remove the mounting screws, and pull the SAS backplane from the rear of the cage. To replace the component, reverse the removal procedure. Removing the power backplane 1. Power down the server (on page 29). 2. Remove all power supplies ("Removing - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 53
the thumbscrew, and remove the power backplane from the server. To replace the component, reverse the removal procedure. Removing the memory backplane 1. Power down the server (on page 29). 2. Remove all memory boards ("Removing a memory board" on page 67, "Removing a memory board (non-hot-plug)" on - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 54
6. Open the latch, and lift the memory backplane from the server. To replace the component, reverse the removal procedure. Removing a hard drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 55
of the hard drive from the hot-plug hard drive LEDs ("SAS and SATA hard drive LED combinations" on page 91). 2. Back up all server data on the hard drive to be removed. 3. Remove the hard drive. Removing a power supply blank NOTE: If you remove or replace the primary hot-plug power supply, use the - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 56
the specified spare part. CAUTION: If only one power supply is installed, do not remove the power supply unless the server has been powered down. Removing the only operational power supply will cause an immediate power loss. NOTE: If you remove or replace the primary hot-plug power supply, use the - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 57
hot-plug power supply from the server. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To replace the component, reverse the removal procedure. Replacing hot-plug fans The server supports redundant - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 58
-plug fans, reseat the hot-plug fan or refer to the troubleshooting section. Memory overview This server supports up to four memory boards. Each memory board contains four DIMM slots for a total of 16 DIMM slots in the server. Memory can be expanded by installing PC2-3200R Registered DDR2 DRAM DIMMs - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 59
a warning message if the selected AMP mode is not supported by the current DIMM configuration. However, if the DIMM configuration at POST does not match the AMP mode selected in RBSU, the server defaults to Advanced ECC ("Advanced ECC memory" on page 60). When this occurs, a message displays during - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 60
switch is unlocked in a mode that does not support hot-add or hot-replace capabilities, audio alarms and visual alerts occur. Removing the memory board at this point causes server failure. To end the audio alarms and visual alerts, move the memory board locking switch back to the locked position - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 61
Advanced ECC ("Advanced ECC memory" on page 60). • The server automatically configures the optimal online spare solution. • Hot-plug operations are not supported. HP recommends the following configurations. These configurations result in optimal use of memory. Other configurations are valid, but do - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 62
, failed DIMMs replaced, and the board re-inserted into the server without any interruption to the operating system. Hot-plug mirrored memory is supported with either two or four memory boards installed. No operating system support is required. Hot-plug mirrored memory has two configurations: dual - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 63
" on page 60). • Hot-replace operations are supported. • If you remove a board while the server is running and do not replace it, the server defaults to Advanced ECC on the next reboot. Configuring the memory Configuring the memory system of the server requires configuring both hardware and software - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 64
Up to Disable. 5. Press any key to return to the RBSU main menu. 6. Press the F10 key, when prompted, to exit RBSU. The server reboots and tests all memory in the system. 7. Once the memory has been tested, re-enable POST Speed Up for faster system boot, if desired. ROM-based diagnostics 1. Power up - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 65
When the server is configured for hot-plug mirrored memory or hot-plug RAID memory, you can perform a hot-replacement procedure without powering down the server or experiencing server downtime: 1. Remove a memory board ("Removing a memory board" on page 67, "Removing a memory board (non-hot-plug)" - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 66
Use the ejector lever to pull the memory board out of the server. 4. Open the memory board. 5. Replace the DIMM ("Removing DIMMs" on page 68). IMPORTANT: Be sure to observe all DIMM installation requirements for the desired memory mode. 6. Close the memory board. IMPORTANT: Be sure that the locking - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 67
and LEDs" on page 79) to be sure that the memory board is functioning properly. Removing a memory board 1. Power down the server if the server is not configured for hot-plug RAID memory or hot-plug mirrored memory. CAUTION: Only memory boards with a green Removable LED can be removed. Do not - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 68
board with the failed or degraded DIMM is being replaced, the server continues to read and write from the operational memory board. Removing DIMMs 1. Remove the memory board using the appropriate hot-replace or non-hot-plug procedure ("Removing a memory board (non-hot-plug)" on page 65). 2. Remove - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 69
Configuration Utility, Array Diagnostic Utility, and Erase Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://h18013.www1.hp.com/products/servers - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 70
in ProLiant servers that performs a wide range of configuration activities that can include the following: • Configuring system devices and installed options • Enabling and disabling system features • Displaying system information • Selecting the primary boot controller • Configuring memory options - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 71
, and operating system dependencies, and installs only the correct ROM upgrades required by each target server To download the tool and for more information, see the HP website (http://www.hp.com/support). Integrated Management Log The IML records hundreds of events and stores them in an easy - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 72
, SAS and SCSI hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim). HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 73
do not provide native USB support For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html). Troubleshooting the system using port 85 codes For example, if the port 85 code displays "31h," see "Processor-related - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 74
, proceed with the next step. To troubleshoot memory-related error codes: 1. Check the memory LEDs ("Memory board components and LEDs" on page 79) for any identified errors or failed DIMMs, and take corrective action. 2. Bring the server to base configuration by removing all components that are not - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 75
error condition continues, proceed with the next step. To troubleshoot expansion board-related error codes: 1. Reseat all expansion boards. 2. Bring the server to base configuration by removing all components that are not required by the server to complete POST. This process can include removing all - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 76
port 85 codes To troubleshoot all other port 85 codes: IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. 1. Bring the server to base configuration by removing all components that are not required by the server to complete - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 77
Server component identification Front panel components Item 1 2 3 4 5 6 7 Description Memory board or blank Video connector USB connectors (two) Optional multibay drive or blank DVD/CD-ROM drive Hard drive bay Processor module Server component identification 77 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 78
UID switch and LED Internal system health LED External system health LED NIC 1 link/activity LED NIC 2 link/activity LED Power on/Standby button and LED Status Blue = Activated Flashing blue = Server being managed remotely Off = Deactivated Green = Normal (system on) Flashing amber = System - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 79
switch is unlocked in a mode that does not support hot-add or hot-replace capabilities, audio alarms and visual alerts occur. Removing the memory board at this point causes server failure. To end the audio alarms and visual alerts, move the memory board locking switch back to the locked position - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 80
9 Board Status Off = Board not online or board not configured for Online Spare Memory mode Amber = Correctable error threshold reached; server is in degraded Online Spare Memory mode Flashing amber = Memory configuration error* Green = Online Spare Memory mode Off = Board not online or board not - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 81
red Description One of the following conditions exist: • No AC power present • Normal Pre-failure error threshold exceeded; LEDs will clear exist: • The processor was replaced and the LEDs will clear after the next reboot • Processor failed Processor configuration error detected PPM failed One or - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 82
-hot-plug expansion slot 1 T-15 Torx screwdriver 18 Optional power supply (redundant) 19 Power supply (primary) - Description NIC connector 2 NIC connector 1 Serial connector USB connectors Video connector Keyboard connector Mouse connector iLO 2 NIC UID - Server component identification 82 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 83
and buttons Item Description 1 NIC 1 Activity LED 2 NIC 1 Link LED 3 NIC 2 Activity LED 4 NIC 2 Link LED 5 iLO 2 NIC Activity LED 6 iLO 2 NIC Link LED 7 UID Not linked to network On = Activated Flashing = Server remotely managed Off = Deactivated Server component identification 83 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 84
Power supply LEDs Fail LED 1 (amber) Off Flashing On Off Off Power LED 2 (green) Off Off Off Flashing On Description No AC power to any power supply Power supply failure (over current) No AC power to this power supply • AC power present • Standby mode Normal Server component identification 84 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 85
System board components Item Description Item 1 Fan 1 10 2 Fan 2 11 3 Fan 3 12 4 Fan 4 13 5 System maintenance switch 14 6 System battery 15 Description PCI Express non-hot-plug expansion slot 4 PCI Express non-hot-plug expansion slot 5 PCI Express non-hot-plug expansion slot 6 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 86
power-on password and administrator password Off = Normal On = Clears NVRAM S7 Reserved Reserved S8 Reserved Reserved Boot device selector switch The boot device selector switch setting determines the device access order of the multibay drives in the server. The default setting for the boot - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 87
top bay is bootable Diskette drive in bottom bay is bootable Setting the switch to view port 85 codes To change the display on the Systems Insight Display to view port 84 and 85 codes ("Troubleshooting the system using port 85 codes" on page 73): 1. Extend the server from the rack ("Extending the - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 88
installed. A memory board is not properly installed. A memory backplane is configuration error was detected. A processor is missing or not properly installed. The internal temperature has exceeded operating levels. A "no boot" condition was detected. Switch set to display port 84 codes. Server - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 89
See the HP ProLiant DL580 Generation 4 Maintenance and Service Guide on the Documentation CD for more information. about troubleshooting using port 85 codes. DIMM slot locations Item 1 2 3 4 Description DIMM slot 1 DIMM slot 2 DIMM slot 3 DIMM slot 4 Bank A A B B Server component identification - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 90
SATA or SAS drive numbers The server supports eight SAS or SATA hot-plug hard drives. See "SAS and SATA hard drive guidelines (on page 90)" for information about installing the hard drives. SAS and SATA hard drive guidelines When adding SAS or SATA hard drives to the server, observe the following - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 91
= Unit identification is active Off = No fault-process activity Green = Drive activity Flashing green = High activity on the drive or drive is being configured as part of an array Off = No drive activity SAS and SATA hard drive LED combinations Online/activity LED (green) On, off, or flashing On - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 92
as possible. A predictive failure alert has been received for this drive. Replace the drive as soon as possible. The drive is offline, a spare, or not configured as part of an array. Fan locations The server is shipped with six system fans. Each fan is hot-swappable and independently controlled - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 93
This fan configuration allows the server to continue operating in non-redundant mode if a single fan fails in either zone. If the system detects two fan failures in the same zone, the server shuts down to avoid thermal damage. Item 1 2 3 4 5 6 Description Fan 1 Fan 2 Fan 3 Fan 4 Fan 6 Fan 5 Zone - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 94
Hot-plug fan LEDs Status Green = Operating normally Amber = Failed Off = No power Server component identification 94 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 95
, be sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded can cause electrostatic discharge. PCI-X Hot Plug mezzanine cabling The server supports an optional PCI-X Hot Plug mezzanine board that provides hot - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 96
: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped. NOTE: Port 1 supports hard drives 1 through 4. Port 2 supports hard drives 5 through 8. If you are using a single cable SAS controller, connect the cable to port 1. Server cabling 96 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 97
Front panel USB connector cable assembly The USB cable connects the front panel USB connector to the media backplane. Server cabling 97 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 98
Power switch cable assembly Front panel video connector cabling Server cabling 98 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 99
to a pressure minimum of 70 KPa. Server specifications Specification Dimension Height Depth Width Weight (maximum) Weight (no drives installed) Input requirement Rated input voltage Rated input frequency Rated input current Rated input power BTUs per hour Power supply output Value - 17.6 cm (6.94 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 100
Power supply output Value 910 W (low line) 1300 W (high line) Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 101
reseller: • In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator). • In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • In the United States, for contact - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 102
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System BP backplane CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate DDR2 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 103
Log ISEE Instant Support Enterprise Edition KVM keyboard, video, and mouse LED light-emitting diode NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NiMH nickel metal hydride NVRAM non-volatile memory Acronyms and - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 104
Interconnect Express PCI-X peripheral component interconnect extended PCIe peripheral component interconnect express PDU power distribution unit POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 105
dynamic RAM SFF small form-factor SIM Systems Insight Manager SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus Acronyms and abbreviations 105 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 106
reseller 101 Automatic Server Recovery (ASR) 72 Autorun menu 69 B backplane, hard drive 51 backplane, memory 53 backplane, power 52 backplane, SAS 51 backplane, SATA 51 battery 49, 85 battery pack, removing 45 battery-backed write cache battery pack 44, 45, 46, 85, 95 battery-backed write cache - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 107
installing 90 hard drives, removing 54 health driver 72 help resources 101 hot-plug mirrored memory 58, 61 hot-plug power supply 55, 56, 84 hot-plug RAID memory 58, 63 HP Insight Diagnostics 72 HP ProLiant Essentials Foundation Pack 72 HP Systems Insight Manager, overview 72 HP technical support 101 - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 108
hard drive 77, 90, 91 SATA hard drive LEDs 91 scripted installation 69 serial connector 82 serial number 48 server asset text 48 server specifications 99, 100 server warnings and cautions 26 SmartStart autorun menu 69 SmartStart Scripting Toolkit 69 SmartStart, overview 69 spare LED 79 spare part - HP DL580 | ProLiant DL580 Generation 4 Maintenance and Service Guide - Page 109
system maintenance switch 86 system power LED 29, 78 Systems Insight Display LEDs 85, 87 Systems Insight Manager 72 T technical support 101 telco racks 27, 29 82, 83, 97 USB support 73 utilities 69 utilities, deployment 69, 70 V VGA 77, 82, 98 video connector 77, 82, 98 W website, HP 101 Index 109
HP ProLiant DL580 Generation 4 Server
Maintenance and Service Guide
Part Number 407333-003
August 2007 (Third Edition)