HP Dragonfly Folio 13.5 Maintenance and Service Guide

HP Dragonfly Folio 13.5 Manual

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  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 4
    ...16 Display assembly subcomponents...18 Miscellaneous parts...20 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations...25 Plastic parts ...25 Cables and connectors...25 Drive handling...25 Electrostatic discharge information...26 Generating
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    Removing dirt and debris from your computer...29 Packaging and transporting guidelines ...30 Accessing support information ...30 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 6
    Windows hardware failure ID code 84 Accessing HP PC Hardware Diagnostics Windows 84 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 84 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 85 Downloading HP PC Hardware Diagnostics
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    4.4 GHz], 10 cores, 12 MB Intel Smart Cache) Graphics Intel Iris® Xe Graphics Supports HD Decode, DX12, HDMI™ 2.0 DirectX support: 12.1 OpenGL support: 4.6 OpenCL support: 3.0 Displays supported: 4 Multiformat codec engines: 2 Display 34.3 cm (13.5 in), IPS, ultrawide viewing angle (UWVA
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    (WLAN/LAN/WWAN switching) - Support for HP Connection Optimizer - Support for HP Extended Range Wireless LAN - Supports UEFI Wi-Fi - Supports Indonesia New Band - Supports Time Average Power for WLAN - Supports Dynamic Antenna gain (EU only) - Supports InTile - Supports BT Audio Offload for
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 9
    Keyboard/pointing devices HP Premium Keyboard Backlit, spill resistant Backlit, spill resistant, privacy Clickpad Multitouch gesture support Power requirements Battery 4 cell, 53 Whr HP Long Life HP Fast Charge Technology HP Smart AC adapters 65 W, slim, nPFC, USB Type-C, 1.8 m (6 ft
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    Pro Education Windows 11 Home Windows 11 Home Single Language Windows 11 Pro Windows 10 Pro (available through downgrade rights from Windows 11 Pro) FreeDOS Serviceability End user replaceable parts AC adapter Pen 4 Chapter 1 Product description
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    2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal , see the Regulatory, Safety, and Environmental Notices. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation
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    light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
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    regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 15
    Turning on the touchpad Follow these steps to turn on the touchpad. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. 2. Using an external mouse, click the Touchpad button. If you are not using an external mouse, press the Tab key repeatedly
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    Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Privacy key light (3) Mute light (4) Microphone mute light (5) Camera key light (6) Power light (7) Fn lock light 10 Chapter 2 Components Description On: Caps lock is on, which switches the key input to all
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 17
    Special keys Use the illustration and table to identify the special keys. Table 2-6 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently
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    Table 2-6 Special keys and their descriptions (continued) Component (5) Power key Description ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is on, press the key briefly to initiate Sleep. ● When the computer is in the Sleep state, press the key
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    the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the
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    (2) Product ID (3) Serial number (4) Warranty period Table 2-10 Service label components Component (1) HP product name (2) Warranty period (3) a SIM card, follow these instructions to determine the correct SIM card size for your computer. 1. Go to http://www.hp.com/support, and then search for your
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 21
    Inserting a nano SIM card To insert a nano SIM card, follow these steps. 1. Turn off the computer by using the Shut down command. 2. Position the computer display-side up on a flat surface. 3. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray will pop out of the
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    supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 23
    Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display panel NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page 18. (2) Top cover with keyboard (includes thermal grease and
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component ● Intel Core i7-1265U processor and 16 GB of system memory ● Intel Core i7-1265U processor and 16 GB of system memory (OSR) ● Intel Core i5-1245U processor and 16 GB of system memory ● Intel Core i5-1245U
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    Table 3-2 Display component descriptions and part numbers Item Component (1) Display panel WUXGA, antiglare WUXGA, BrightView WUXGA, privacy OLED (2) Camera module (3) Hub board FHD models OLED models (4) Touch control board (5) Display cable (included in Display Cable Kit) (6)
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    Component Models with an antiglare display Models with a BrightView display (7) Metal back cover for hinge arm (8) Hinge arm cover (9) Hinge arm support bracket (available in the Bracket Kit) (10) Hinge Kit FHD displays OLED displays * Display back cover (metal, includes leather cover
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    Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Miscellaneous Parts Kit (includes WWAN thermal pad, SIM tray, SIM insert, wireless charge module shield gasket, clickpad screw cover insulator, fan screw insulators, SSD Mylar shield, WWAN/SSD
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 28
    Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Japan North America The People's Republic of China South Africa South Korea Switzerland Taiwan Thailand Thailand (bundle, conventional) Thailand (bundle) The United Kingdom Power cord (C13, premium, 1.0 m [3.3 ft])
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    Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Argentina Australia Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) India Israel Italy Japan North America People's Republic of China South Africa South Korea Switzerland
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    Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component South Korea Switzerland Taiwan Thailand United Kingdom Spare part number 231216-015 150304-015 393312-008 285052-013 100613-021 24 Chapter 3 Illustrated parts catalog
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
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    ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. ● Before handling a drive, be sure that you are discharged of static electricity. While
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 33
    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing dual in-line packages (DIPs) from plastic tube 400 V
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    . ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends
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    ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
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    proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. 30 Chapter 4 Removal and replacement procedures preliminary requirements
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 37
    bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. 5. Select Advisories to view technical bulletins. To locate repair
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    information locations (continued) Service consideration Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action 1. Go to http://www.hp.com/go/techcenter/pcdiags. 2. Select Get Support. 3. Near the bottom
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    serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
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    the computer, and then remove the plugs (2). 3. Remove the Phillips M2.0 × 4.0 screw from under each cover plug. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. The leather cover extends around the back of the computer and onto the bottom cover. Push the outside edges of the leather cover at an angle from the outside toward the inside to release the sides of the cover, and then push the middle of the cover off the computer. 5. Loosen the five captive
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    (1) that secures the drive to the computer. 2. Pull the drive away from the socket to remove it (2). 36 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Slide the sleeve off the solid-state drive to remove it. 4. Remove the Mylar from both sides of the solid-state drive. Install the Mylar on a new drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect
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    on the SIM board (2). 3. Remove the Phillips M2.0 × 3.0 screw (3) that secures the SIM board to the computer. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    . If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 33). 2. Remove
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    on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    To install the WWAN module, reverse this procedure. NOTE: Be sure to tighten the two screws on the right fan after installing a WWAN module. Wireless charging module To remove the wireless charging module, use this procedure and illustration. Table 5-6 Wireless charging module description and part
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    the battery, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 33). 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 49
    2. Remove the bottom cover (see Bottom cover on page 33). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole
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    it (3). NOTE: To avoid tearing the tabs, gently pull up on the tabs when releasing the cable. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. Remove the speakers from the computer (4). To install the bottom speakers, reverse this procedure. NOTE: When installing the speakers, be sure rubber washers are installed in the screw holes in the speakers. Transfer board To remove the transfer board, use this procedure and illustration. Table
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    keyboard cable from the long strip of adhesive that secures it to the top of the touchpad (2). 46 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Remove the three Phillips M2.0 × 2.0 screws (3) that secure the touchpad to the computer. NOTE: To avoid damaging the display, lift the computer off the display before removing the touchpad. Because you have to rotate the top of the touchpad up at an angle during removal, the bottom can pivot
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    comes with a thermal pad installed on the bottom of the section that extends over the WWAN module. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Top speakers To remove the top speakers, use this procedure and illustration. Table 5-12 Top speakers description and part number Description Speakers Spare part number N22946-001 Before removing the top speakers, follow these steps: 1. Prepare the computer for disassembly (see Preparation for
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    -xxx N20726-xxx N20723-xxx N20722-xxx N20725-xxx N20724-xxx N20720-xxx N20721-xxx N22931-001 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Table 5-13 System board and audio jack descriptions and part numbers (continued) Description Audio jack Spare part number N31280-001 Before removing the system board and audio jack, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 33). 2. Remove
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 58
    board. It is recommended to leave the cable attached and remove the jack with the system board. 52 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    8. With the audio jack and cable connected to the system board (1), lift the left side of the system board up (2), and then pull the system board with the audio back attached toward the left and out of the computer (3). Reverse this procedure to install the system board. When replacing the system
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    the Mylar. 5. Remove the antenna barrel from the computer (5). Reverse this procedure to install the antenna barrel. 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Wireless antennas and cables To remove the wireless antennas and cables, use this procedure and illustration. Table 5-15 Wireless antennas and cables description and part number Description Wireless antennas and cables (aux2) Wireless antennas and cables (aux3) Spare part number N22921-001 N22922-
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    board (see Battery on page 42). Remove the display panel and components: 1. To remove the display panel: 56 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    a. Open the computer (1), and then flip the display so that it faces away from the keyboard (2). b. Remove the rubber plugs from the left and right sides of the bottom edge of the display (1). NOTE: There are eight pieces of tape you must remove to remove the display panel. c. Under the plugs, use
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 64
    (2) as you continue to pull the tape out from behind the display panel (4). Then wrap the tape 58 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    around the tweezers from the right side of the panel (3) as you continue to pull the tape out from behind the display panel (4). NOTE: After you grasp the tape with the tweezers, do not pull the tape. Instead, roll the tape around the tweezers while keeping them in the same location. The tape might
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    so that it is perpendicular to the panel (3). While turning the tweezers, wrap the tape around the 60 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    tweezers as you continue to pull the tape out from behind the display panel (4). You must pull the tape multiple times before it is completely removed. The following illustration shows tape locations. In this step, you are removing the tape shown by callout 4. j. Pull the panel away from the display
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    The following illustration shows tape locations. In this step, you are removing the tape shown by callout 5. 62 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    l. Separate the panel from the display and place it next to the display rear cover. m. Disconnect the panel cables by removing the tape from the left connector (1). n. Rotate the locking lever (2). o. Pull the cable out of the connector (3). p. Remove the foil tape from the right two connectors (4).
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    following illustration. Make sure the tape protrudes enough out of the rubber plug holes on both sides (2). 64 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    t. Install tape at the left bottom bezel location (1) and the right bottom bezel location (2) as shown in the following illustration. When installing the tape, first place the tape in the bottom corners (3) of the display and work your way toward the middle. u. Install tape at the following
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    remove the touch control board from the display rear cover: a. Disconnect the cable from the ZIF connector (1). 66 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    b. Peel the board off the inside of the display rear cover (2). The board is secured with adhesive. The touch control board is available as spare part number N22944-001. 3. To remove the mid frame from the display rear cover: a. Remove the 6 Phillips 1.4 × 2.2 screws from the bottom edge of the
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    were under the bracket (4). d. Disconnect the two camera module cables from the ZIF connectors on the board (5). 68 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 75
    e. Remove the four Phillips M 2.0 × 2.0 screws (1), and then remove the board (2). f. When installing a hub board, be sure a thermal pad is installed under the board as shown in the following illustration. The hub board is available as spare part number N22937-001 for models with FHD panels and
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    b. Release the board from the display (2). 7. To remove the display cables from the display rear cover: a. Remove the hinge cover. 70 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    b. Peel the tape off the connectors (1). Remove the two Phillips M 2.0 × 3.0 screws (2) from the bracket, and then remove the bracket (3). Disconnect the cables that were under the bracket (4). c. Loosen the four Philips M2.0 × 2.0 screws (1) from the system board. Lift the board up slightly (2),
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    (see Preparation for disassembly on page 33). 2. Remove the bottom cover (see Bottom cover on page 33). 72 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Disconnect the battery cable from the system board (see Battery on page 42). 4. Remove the system board (see System board and audio jack on page 50). 5. Remove the antenna barrel (see Antenna barrel on page 53). Remove the display assembly: ■ To remove the display assembly: a. Remove the three
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    display enclosure (2). NOTE: Take care not to tear the Mylar as you will reuse it during reassembly. 74 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    c. Remove the 18 Phillips 1.4 × 1.5 screws that are located under the removed Mylar. d. Rotate the enclosure over to access the hinges. e. Remove the Mylar from the screws on both hinges (1). f. Remove the four Phillips 2.0 × 3.0 screws (1) from each hinge. Display hinges 75
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    for OLED displays. 2. To remove the hinge arm support brackets, use a tool to release the brackets from the computer. The brackets are secured with adhesive. Hinge arm support brackets are available in the Bracket Kit as spare part number N22931-001
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    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
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    available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To
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    drive from which you want to boot, and then follow the on-screen instructions. Using HP Sure Recover (select products only) Select computer models are configured with Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. Changing
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    key on the keyboard. ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, select Main, select Ignore
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    named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power
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    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon (select products only) in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
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    Select Security, select TPM Embedded Security, and then follow the on-screen instructions. Using HP Sure Start (select products only) Select computer models are http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. TPM BIOS settings (select products only)
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    mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ■ a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. ● Scan code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC
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    type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows http://www.hp.com/support. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) 85
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    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 93
    . ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 94
    software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
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    9 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications,
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    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 90 Chapter 9 Specifications
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    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present
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    Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps: i. Turn on or restart the computer, and
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    want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes table to troubleshoot nonvolatile memory usage. Table 10-1 Troubleshooting steps for computer configuration data for select platforms that support HP Sure Start. For more information,
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 100
    Troubleshooting http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or manuals have been registered by and specific an administrator to have product access to the space. information, and then follow the on-screen instructions
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 101
    -screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 102
    an OS is loaded. BIOS provides a secure runtime environment that supports a Graphic User Interface (GUI). In this environment, you can . c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 7. How can the Custom Secure
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 103
    window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with on HP Sure Start, go to http://www.hp.com/support. Using HP Sure Start (select products only) 97
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 104
    11 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 105
    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 106
    Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 107
    Index A AC adapters, spare part numbers 20 antenna barrel illustrated 18 removal and replacement 53 spare part numbers 18, 53 audio jack removal and replacement 50 spare part numbers 50 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 2 B backup,
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 108
    -in (microphone) combo 6 K keyboard product description 3 keys esc 11 fn 11 power 12 Windows 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 LCD mid frame illustrated 19 spare part numbers 19 left side components 5 lights AC adapter and battery
  • HP Dragonfly Folio 13.5 | Maintenance and Service Guide - Page 109
    product description 3 serial number, computer 13 service labels, locating 13 serviceability, product description 4 setup utility navigating and selecting hard drive 89 solid-state drive 90 static electricity 25, 26 support information 30 Sure Start using 83 system board illustrated 17 removal
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.