HP Dragonfly Folio 13.5 Maintenance and Service Guide - Page 4

Table of contents

1

Product description

................................................................................................................................................................

1

2 Components

...........................................................................................................................................................................

5

Right

...................................................................................................................................................................................

5

Left

.....................................................................................................................................................................................

5

Display

...............................................................................................................................................................................

7

Low blue light mode (select products only)

..............................................................................................................

7

Keyboard area

....................................................................................................................................................................

8

Touchpad

...................................................................................................................................................................

8

Touchpad settings

.............................................................................................................................................

8

Adjusting touchpad settings

.....................................................................................................................

8

Turning on the touchpad

...........................................................................................................................

9

Touchpad components

......................................................................................................................................

9

Lights

.........................................................................................................................................................................

9

Special keys

.............................................................................................................................................................

11

Bottom

.............................................................................................................................................................................

12

Labels

...............................................................................................................................................................................

13

Using a SIM card (select products only)

...........................................................................................................................

14

Determining the correct SIM card size for your computer

......................................................................................

14

Inserting a nano SIM card

........................................................................................................................................

15

3

Illustrated parts catalog

......................................................................................................................................................

16

Computer major components

..........................................................................................................................................

16

Display assembly subcomponents

..................................................................................................................................

18

Miscellaneous parts

.........................................................................................................................................................

20

4

Removal and replacement procedures preliminary requirements

.....................................................................................

25

Tools required

..................................................................................................................................................................

25

Service considerations

.....................................................................................................................................................

25

Plastic parts

.............................................................................................................................................................

25

Cables and connectors

.............................................................................................................................................

25

Drive handling

..........................................................................................................................................................

25

Electrostatic discharge information

................................................................................................................................

26

Generating static electricity

....................................................................................................................................

26

Preventing electrostatic damage to equipment

.....................................................................................................

27

Personal grounding methods and equipment

........................................................................................................

27

Grounding the work area

.........................................................................................................................................

28

Recommended materials and equipment

...............................................................................................................

28

Cleaning your computer

..................................................................................................................................................

29

Enabling HP Easy Clean (select products only)

.......................................................................................................

29

iv

Section	Page
Product description	7
Components	11
Right	11
Left	11
Display	13
Low blue light mode (select products only)	13
Keyboard area	14
Touchpad	14
Touchpad settings	14
Adjusting touchpad settings	14
Turning on the touchpad	15
Touchpad components	15
Lights	15
Special keys	17
Bottom	18
Labels	19
Using a SIM card (select products only)	20
Determining the correct SIM card size for your computer	20
Inserting a nano SIM card	21
Illustrated parts catalog	22
Computer major components	22
Display assembly subcomponents	24
Miscellaneous parts	26
Removal and replacement procedures preliminary requirements	31
Tools required	31
Service considerations	31
Plastic parts	31
Cables and connectors	31
Drive handling	31
Electrostatic discharge information	32
Generating static electricity	32
Preventing electrostatic damage to equipment	33
Personal grounding methods and equipment	33
Grounding the work area	34
Recommended materials and equipment	34
Cleaning your computer	35
Enabling HP Easy Clean (select products only)	35
Removing dirt and debris from your computer	35
Packaging and transporting guidelines	36
Accessing support information	36
Removal and replacement procedures for authorized service provider parts	39
Component replacement procedures	39
Preparation for disassembly	39
Bottom cover	39
Solid-state drive	41
Magnetic pen slot	43
SIM board	44
WWAN module	45
Wireless charging module	47
Battery	48
Bottom speakers	50
Transfer board	51
Touchpad	52
Heat sink	53
Top speakers	55
System board and audio jack	56
Antenna barrel	59
Wireless antennas and cables	61
Top cover with keyboard	62
Display panel and subcomponents	62
Display assembly	78
Display hinges	79
Backing up, restoring, and recovering	83
Backing up information and creating recovery media	83
Using Windows tools for backing up	83
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	83
Restoring and recovering your system	83
Creating a system restore	84
Restoring and recovery methods	84
Recovering using HP Recovery media	84
Changing the computer boot order	85
Using HP Sure Recover (select products only)	85
Computer Setup (BIOS), TPM, and HP Sure Start	86
Using Computer Setup	86
Navigating and selecting in Computer Setup	86
Restoring factory settings in Computer Setup	86
Updating the BIOS	87
Determining the BIOS version	87
Preparing for a BIOS update	87
Downloading a BIOS update	88
Installing a BIOS update	88
Changing the boot order using the f9 prompt	88
TPM BIOS settings (select products only)	89
Using HP Sure Start (select products only)	89
Using HP PC Hardware Diagnostics	90
Using HP PC Hardware Diagnostics Windows (select products only)	90
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	90
Accessing HP PC Hardware Diagnostics Windows	90
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	90
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	91
Downloading HP PC Hardware Diagnostics Windows	91
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	91
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	91
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	91
Installing HP PC Hardware Diagnostics Windows	92
Using HP PC Hardware Diagnostics UEFI	92
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	92
Starting HP PC Hardware Diagnostics UEFI	92
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	93
Downloading the latest HP PC Hardware Diagnostics UEFI version	93
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	93
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	93
Downloading Remote HP PC Hardware Diagnostics UEFI	94
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	94
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	94
Customizing Remote HP PC Hardware Diagnostics UEFI settings	94
Specifications	95
Computer specifications	95
Display specifications	95
Solid-state drive specifications	96
Statement of memory volatility	97
Current BIOS steps	97
Nonvolatile memory usage	99
Questions and answers	101
Using HP Sure Start (select products only)	103
Recycling	104
Power cord set requirements	105
Requirements for all countries	105
Requirements for specific countries and regions	105

HP Dragonfly Folio 13.5 Maintenance and Service Guide - Page 4

Table of contents

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