HP E27d User Guide - Page 39

Preparing to call technical support, Locating the serial number and product number

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Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: ● Monitor model number ● Monitor serial number ● Purchase date on invoice ● Conditions under which the problem occurred ● Error messages received ● Hardware configuration ● Name and version of the hardware and software you are using Locating the serial number and product number The serial number and product number are located on a label under the front bezel of the monitor head. You may need these numbers when contacting HP about the monitor. Preparing to call technical support 31

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Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located on a label under the front bezel of the monitor head. You
may need these numbers when contacting HP about the monitor.
Preparing to call technical support
31