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Cannot access the Embedded Web Server, Cannot access the printer from the HP DesignJet Utility

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Some symptoms are: ● The front-panel display does not show the Received jobs message when you have sent jobs to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place. ● Print jobs get stuck in your computer's print spooler. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on). To solve a communication problem: ● Ensure that you have selected the correct printer when sending your job. ● Ensure that the printer works correctly when printing from other applications. ● If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, or cable converters, try using it when connected directly to your computer. ● Try another network cable. ● Remember that very large prints may take some time to receive, process, and print. ● If your printer displays warning or error messages that require action, take the required action before trying to print. Cannot access the Embedded Web Server If you cannot access the Embedded Web Server from your computer, try these suggestions. 1. If you have not done so already, read Embedded Web Server on page 17. 2. Make sure that Embedded Web Server functionality is enabled in the printer: from the front panel, tap , then Security > Connectivity > Embedded Web Server (EWS) > On. 3. Check the proxy configuration in your Web browser in case it is preventing communication with the printer. 4. Ensure that the printer works correctly when printing or accessed from other applications. 5. If the printer displays warning or error messages that require further action, take the action to resolve the problems. 6. If all else fails, turn the printer off and on again with the power key on the front panel. Cannot access the printer from the HP DesignJet Utility If the HP DesignJet Utility cannot access your printer, try these suggestions. 1. If you have not done so already, read HP DesignJet Utility (Windows only) on page 17. 2. Make sure your printer driver is available and working correctly for the HP DesignJet Utility in Windows. 3. From the front panel, tap , then Security > Web services > Printing & management, and make sure that it is enabled. If it is disabled, some parts of the HP DesignJet Utility may not work properly. 102 Chapter 4 Networking ENWW

Section	Page
Introduction	7
Welcome to your printer	8
Safety precautions	9
General safety guidelines	9
Electrical shock hazard	9
Heat hazard	10
Fire hazard	10
Mechanical hazard	10
Light radiation hazard	11
Heavy paper hazard	11
Ink handling	11
Specific safety guidelines for the 5200 printer with dryer accessory	11
Electrical shock hazard	11
Heat hazard	12
Fire hazard	12
Mechanical hazard	12
Warnings and cautions	12
Warning labels	13
Main components	16
Front view	16
Rear view	17
Front panel	18
Beacon	20
USB host port	21
Dim mode	21
Sleep mode	21
Change the language of the front-panel display	22
Change system options	22
HP DesignJet Utility (Windows only)	23
Embedded Web Server	23
Turn the printer on and off	25
Internal prints	25
Preparing your printer	27
Default administrator password	27
Connect the printer to your network	27
Modify network configuration	27
Connect a computer to the printer by network (Windows)	28
Uninstall the printer software (Windows)	28
Connect a computer to the printer by network (macOS)	28
Uninstall the printer software (macOS)	29
Configure your connectivity	30
Verify printer connection to HP	30
Configure the Customer Involvement Program and other printer services	30
Configure firmware updates	31
Configure a network folder	31
Configure the email server	37
Configure the email address book	37
Email lookup	38
Information needed before starting	38
Address book setup	38
Turn usage information on and off	38
Turn email notifications on and off	39
Drivers	39
HP Print Preview (Windows)	40
Set Windows driver preferences	40
Accessibility	40
Front panel	40
Embedded Web Server	40
Other sources of information	41
Paper handling	42
General information and tips	43
Supported paper types	44
Supported HP papers	44
Third-party-supported paper types	44
Paper status	45
Load roll paper	46
Unload roll paper	50
Paper options	52
Store paper	52
Cannot load roll paper	53
Protect a paper type	53
Paper presets	54
Online search in the paper library	54
HP Media Locator	54
To install a downloaded paper preset	55
To create your own paper preset	55
Paper jam	57
Paper jam in a drawer	57
Paper jam in the paper-access front cover	59
Paper jam in the belts	61
Paper jam in the paper output	63
Paper jam in the top stacker (3920 and 4200 series only)	65
Paper jam in the top stacker accessory (4700 and 5200 series only)	68
Paper jam in the folder input (HP F60 and HP F70 folders)	69
Paper jam in the folder input (HP F40 Folder only)	71
Paper jam in the no-fold tray (HP F60 and HP F70 folders)	72
Paper jam on the fan-folding path (HP F60 and HP F70 folders)	73
Paper jam on the fan-folding path (HP F40 folder only)	74
Paper jam between the fan fold and cross-folding path	75
Paper jam on the cross-folding path (HP F60 and HP F70 folders)	75
Paper jam on the cross-folding path (HP F40 folder only)	76
Paper jam in the high-capacity stacker	77
Paper jam in the scanner (MFP only)	79
Ink system	82
Ink cartridges	83
Ink cartridge part numbers	83
Replace ink cartridges on the fly	84
Replace ink cartridges from the front panel	84
Ink cartridge maintenance	86
Ink cartridge troubleshooting	86
Print bar	86
Printhead part number	88
Replace printheads	88
Printhead maintenance	93
Printhead troubleshooting	93
Cleaning container	94
Cleaning container part number	94
Replace the cleaning container	95
Cleaning container troubleshooting	96
Maintenance cartridge	96
Maintenance cartridge part number	96
Replace the maintenance cartridge	96
Maintenance cartridge troubleshooting	99
Safe mode	99
Networking	100
Introduction	101
Control network protocols	101
Enable or disable network protocols	101
Front-panel menu items	101
Link configuration methods	105
Troubleshooting	106
IO Configuration page	106
Reset network parameters	106
Link troubleshooting	106
Communication failures between computer and printer	107
Cannot access the Embedded Web Server	108
Cannot access the printer from the HP DesignJet Utility	108
Print jobs take too much time to be received by the printer	108
Security	110
HP Connection Inspector	111
Enable/disable the Connection Inspector	111
Enable/disable auto-recovery	111
Access control	112
Administrator password	112
Default administrator password	112
How to change the administrator password	112
If you forget the password	113
Access control tab	113
Device user accounts	113
LDAP—sign-in server	114
Information needed before starting	114
Setup	114
Windows sign-in configuration	114
Information needed before starting	114
Setup	115
Certificate management	115
Other Embedded Web Server security settings	115
Front-panel security settings	116
Job-storage security options	116
Required account ID	116
Job storage and encrypted PIN printing	116
Security event logging	117
Sending a job to print	118
Print from the driver	119
Check and change main driver settings	119
Job storage and PIN printing	121
Print from a USB flash drive	122
Print from a network folder	124
Print from My Home Folder	125
Select print quality	126
Job queue management	128
Job queue in the front panel	129
Print & Copy queue	129
Scan queue	130
Scan queue actions	131
Print	131
Delete	131
Cancel Sending	131
Send to	131
Scan queue options	131
Delete all scan jobs	131
Manage remotely	131
Job queue actions	131
Pause the job queue	131
Reprint	132
Print next	132
Select when to print a job	132
See job details	132
Roll policies	132
Solve paper mismatch	133
Job queue options	133
Default printing preferences	133
Job deletion	133
Print job queue in the Embedded Web Server	134
Printing	134
Job queue page	134
Prioritize a job in the queue	135
Delete a job from the queue	135
Reprint a job in the queue	135
Job status messages	135
Reactivate a job on hold	136
Scan queue in the Embedded Web Server	136
Manage scanned files remotely	137
Scanning and copying (MFP only)	138
Quicksets	139
Factory quicksets	139
User quicksets	139
Scanning	139
Copying	145
Scanner preferences	149
Scanner troubleshooting	149
Random vertical lines	150
Wrinkles or folds	150
Line discontinuities	151
Small color differences between adjacent CIS modules	152
Variable line thickness or missing lines	153
Inaccurately reproduced colors	153
Color fringing	154
Vibration	155
Incorrect paper advance, skew during scanning, or horizontal wrinkles	155
Vertical black band 20 cm wide	156
Scanner damages some originals	156
Object replication (ghosting)	157
Clipping or incorrect scale factor when down-scaling in copies and prints	157
Incorrect edge detection, mostly when scanning tracing paper	158
Copied or scanned image is very skewed	158
Cannot access the network folder or HP SmartStream (if installed as an accessory)	158
Scanning to file is slow	159
Copying blueprints with low contrast and dirty blue areas	159
To improve thin lines with low contrast at low resolution	160
Scanner diagnostic plot	160
Prepare the printer and the paper to print the diagnostic sheet	160
Visual check for errors while printing the diagnostic sheet	160
Scan or copy the diagnostic plot	161
Monitor calibration	162
Save the diagnostic plot for future use	162
Scan from the HP Smart App	162
Collection and finishing	163
Top stacker	164
High-capacity stacker	165
HP folders	166
HP F60 and HP F70 Folders	166
HP F40 Folder	167
Submitting a job to the folder	167
Folder status	170
Folder status LED	171
Folding styles	171
Tab applicator (HP F60 and HP F70 folders only)	175
Block title	175
Offline folding (HP F60 and HP F70 folders only)	175
Troubleshooting	176
How to improve productivity	176
Basket	177
Print quality	178
General printing advice	179
Optimize print quality app	179
Print diagnostic plot	179
Check and recover print bar	180
Color uniformity calibration	180
Automatic printhead alignment	181
Advanced calibrations	182
Enhanced printhead recovery	182
Page length accuracy	182
Manual printhead alignment	183
Maintenance	184
Check printer status	185
Clean the exterior of the printer	185
Move or store the printer	185
Move or store the high-capacity stacker	186
Move or store the folder	186
Clean the scanner’s glass plate (MFP only)	186
Replace the scanner’s glass plate (MFP only)	188
Calibrate the scanner (MFP only)	191
Replace the folder’s tab reel	192
Update the firmware	195
Automatic firmware updates	195
Manual firmware updates	196
Secure File Erase	196
Disk Wipe	197
Accessories	198
How to order	198
List of accessories	198
Non-HP accessories	199
Install	199
Configure	199
When you need help	200
Request support	201
Customer Self-Repair	201
Service information	201
Retrieving printer usage information	203
Get printer accounting information	203
Check usage statistics	203
Check usage from the front panel	203
Check usage from the Embedded Web Server	205
Check usage statistics for a job	205
Check cost assignment	207
Printer specifications	209
Functional specifications	210
Physical specifications	211
Memory specifications	211
Power specifications	211
Environmental specifications	212
Acoustic specifications	212
Speed specifications (Lines/Fast mode)	212
Front-panel error messages	214
Glossary	215

Match case Limit results 1 per page

Some symptoms are:

●

The front-panel display does not show the

Received jobs

message when you have sent jobs to the printer.

●

Your computer displays an error message when you are trying to print.

●

Your computer or printer hangs (stays idle), while communication is taking place.

●

Print jobs get stuck in your computer’s print spooler.

●

Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on).

To solve a communication problem:

●

Ensure that you have selected the correct printer when sending your job.

●

Ensure that the printer works correctly when printing from other applications.

●

If your printer is connected to your computer through any other intermediate devices, such as switch boxes,

buﬀer boxes, cable adapters, or cable converters, try using it when connected directly to your computer.

●

Try another network cable.

●

Remember that very large prints may take some time to receive, process, and print.

●

If your printer displays warning or error messages that require action, take the required action before trying

to print.

Cannot access the Embedded Web Server

If you cannot access the Embedded Web Server from your computer, try these suggestions.

If you have not done so already, read

Embedded Web Server

on page

Make sure that Embedded Web Server functionality is enabled in the printer: from the front panel, tap

, then

Security

Connectivity

Embedded Web Server (EWS)

Check the proxy conﬁguration in your Web browser in case it is preventing communication with the printer.

Ensure that the printer works correctly when printing or accessed from other applications.

If the printer displays warning or error messages that require further action, take the action to resolve the

problems.

If all else fails, turn the printer oﬀ and on again with the power key on the front panel.

Cannot access the printer from the HP DesignJet Utility

If the HP DesignJet Utility cannot access your printer, try these suggestions.

If you have not done so already, read

HP DesignJet Utility (Windows only)

on page

Make sure your printer driver is available and working correctly for the HP DesignJet Utility in Windows.

From the front panel, tap

, then

Security

Web services

Printing & management

, and make sure

that it is enabled. If it is disabled, some parts of the HP DesignJet Utility may not work properly.

102

Chapter 4

Networking

ENWW