HP Pavilion zd8000 HP Dual TV Tuner/Digital Video Recorder - Hardware Setup - Page 60

Start, My Computer, Properties., Hardware, Device Manager., Problem, Solution, Troubleshooting - manual

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Troubleshooting Problem The TV tuner is not receiving a signal from the remote control. The Media Center Setup Wizard prompts me to enter numeric information using the remote control, but the remote control does not have numeric keys. I am using a TV in my setup, but I cannot see anything on the TV screen. My TV tuner is connected to a TV antenna but I do not get a broadcast signal. Solution 1. Select Start, right-click My Computer, and then select Properties. 2. Select the Hardware tab > Device Manager. 3. Select the plus (+) sign next to Universal Serial Bus Controllers. 4. If eHome Infrared Receiver is listed under Universal Serial Bus controllers, Windows is properly detecting the IR receiver. If it is not listed, go to the next step. 5. Plug the end of the TV tuner USB cable on the into a different USB port on the notebook. 6. Disconnect all other USB devices, leave the TV tuner plugged in, and then restart the notebook. Plug in other USB devices after the TV tuner appears in Device Manager. Enter text or numeric information using the keyboard or numeric keypad on the notebook. Confirm that the TV is properly connected to the notebook. Refer to "Adding a TV to Your Connection" in Chapter 4. Media Center does not automatically detect TV antenna signals during the setup process. In order to properly get a TV antenna configuration setup, select the manual configuration option rather than the automatic configuration option during the TV signal setup. (Continued) Hardware Setup A-5

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Troubleshooting
Hardware Setup
A–5
The TV tuner is not
receiving a signal from
the remote control.
1. Select
Start,
right-click
My Computer,
and
then select
Properties.
2.
Select the
Hardware
tab >
Device Manager.
3.
Select the plus (+) sign next to Universal Serial
Bus Controllers.
4.
If eHome Infrared Receiver
is listed under
Universal Serial Bus controllers, Windows is
properly detecting the IR receiver. If it is not
listed, go to the next step.
5.
Plug the end of the TV tuner USB cable on the
into a different USB port on the notebook.
6.
Disconnect all other USB devices, leave the
TV tuner plugged in, and then restart the
notebook. Plug in other USB devices after the
TV tuner appears in Device Manager.
The Media Center Setup
Wizard prompts me to
enter numeric
information using the
remote control, but the
remote control does not
have numeric keys.
Enter text or numeric information using the
keyboard or numeric keypad on the notebook.
I am using a TV in my
setup, but I cannot see
anything on the TV
screen.
Confirm that the TV is properly connected to the
notebook. Refer to
“Adding a TV to Your
Connection”
in
Chapter 4.
My TV tuner is
connected to a TV
antenna but I do not get
a broadcast signal.
Media Center does not automatically detect TV
antenna signals during the setup process. In order
to properly get a TV antenna configuration setup,
select the manual configuration option rather than
the automatic configuration option during the TV
signal setup.
(Continued)
Problem
Solution