HP t505 Troubleshooting Guide t505 Flexible Thin Client
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- HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 1
Troubleshooting Guide HP t505 Flexible Thin Client - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Hewlett-Packard Company. Troubleshooting Guide Thin Client First Edition (April 2013) Document Part Number: - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 4
Sequence 7 Removing and Replacing the Side Access Panel 8 Removing the Side Access Panel 8 Replacing the Side Access Panel 9 Installing Thin Client Options ...10 Removing and Replacing the Battery 10 External Drives ...11 Configuring Powered Serial Ports ...12 3 BIOS Settings, (F10) Utility - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 5
-On Diagnostic Tests ...27 Beep Codes ...28 POST Error Messages ...28 Troubleshooting ...29 Basic Troubleshooting ...29 Diskless (No-Flash) Unit Troubleshooting 30 Troubleshooting Flowcharts 32 Initial Troubleshooting 32 Initial Troubleshooting Part 2 33 No Power, Part 1 34 No Power, Part 2 35 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 6
Services 54 Set User Permissions on the Active Directory Server 54 RIS Menu ...55 Creating Network Bootable Disk to Map Drives 55 For More Information ...55 Appendix C FTP Update ...56 Server Requirements ...56 DCHP Server ...56 FTP Server ...56 Description ...57 Host Settings ...57 Select Image - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 7
horizontal and vertical orientations ● Kensington lock slot Operating systems The t505 thin client models supports the following operating systems: ● Windows Embedded Standard (WES) 2009 ● Windows Embedded Standard (WES) 7 (e32) ● HP ThinPro Product features For more information, refer to the model - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 8
Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Figure 1-1 Serial number location 2 Chapter 1 Product Description - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 9
Front Panel Components For more information, go to http://www.hp.com and search for your specific thin client model to find the model-specific QuickSpecs. Figure 1-2 Front panel components (1) Power button (2) Flash activity LED (3) Line-out (headphone) audio connector (4) Line-in ( - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 10
Rear Panel Components For more information, go to http://www.hp.com and search for your specific thin client model to find the model-specific QuickSpecs. Figure 1-3 Rear panel components (1) Ethernet RJ-45 connector (2) Serial connectors (4) (3) Parallel connector (4) PS/2 connectors (2) - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 11
the feet with their holes and press them in securely. Figure 1-4 Installing the rubber feet Installing the Stand If you wish to use the thin client in a vertical orientation, you should install the stand for stability. To install the stand: 1. Turn unit upside down. 2. Locate the slots on the bottom - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 12
the stand Removing the Stand To remove the stand: 1. Turn unit upside down. 2. Press the tab (1), then slide the stand toward the rear of the thin client and lift it off the unit (2). Figure 1-6 Removing the stand 6 Chapter 1 Product Description - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 13
10. NOTE: Option kits include more detailed installation instructions. 6. Replace the side access panel. See Removing and Replacing the Side Access Panel on page 8. 7. Reconnect any external devices and power cords. 8. Turn on the monitor, the thin client, and any devices you want to test. General - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 14
9. Load any necessary drivers. NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com and search for your specific thin client model. 10. Reconfigure the thin client, if necessary. Removing and Replacing the Side Access Panel Removing the Side Access Panel WARNING! Before - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 15
Replacing the Side Access Panel To replace the access panel: 1. Align the tabs on the access panel with the slots in the both sides of the chassis and place the access panel on the side of the unit, offset about 8.3 mm (1/3 inch) toward the top of the unit (1). 2. Slide the panel toward the front of - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 16
. WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical over the other edge of the battery. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 17
Drives Various external USB drives are available as options for these thin clients. For more information about these drives, visit http://www.hp.com and search for your specific thin client model, or refer to the instructions that accompany the option. For more information about available options - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 18
, COM 2, COM 3, and COM 4, are standard on the thin client. COM 1 is a standard, non-powered serial port that cannot be configured. Some devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 19
Sequence on page 7 for procedures you should follow before and after installing or replacing hardware. WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. Configuring Powered Serial Ports 13 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 20
Port Jumper Locations on the System Board on page 13 and Table 2-3 Configuring Serial Port Power on page 15 for Jumper locations and supported configurations. Table 2-1 COM Port Default Configuration pin # COM1 COM2 pin 1 DCD +5V pin 2 RXD RXD pin 3 TXD TXD pin 4 DTR DTR pin 5 GND - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 21
CAUTION: To prevent severe equipment damage, carefully verify the location of the COM Port Jumper before you configure it. See Figure 2-4 Serial Port Jumper Locations on the System Board on page 13 for locations. NOTE: The jumpers in the following table are in the same orientation illustrated in - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 22
Table 2-3 Configuring Serial Port Power (continued) 16 Chapter 2 Hardware Changes - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 23
Table 2-3 Configuring Serial Port Power (continued) Configuring Powered Serial Ports 17 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 24
Table 2-3 Configuring Serial Port Power (continued) 18 Chapter 2 Hardware Changes - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 25
Table 2-3 Configuring Serial Port Power (continued) Configuring Powered Serial Ports 19 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 26
Table 2-3 Configuring Serial Port Power (continued) 20 Chapter 2 Hardware Changes - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 27
USB, Network, Disabled ATA Flash, USB, Disabled On Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled On, Off Disabled Enabled, days of the week & time User input (18 chars) User input (8 chars max) User input (8 chars max) Standard, EPP, ECP Using the BIOS Settings 21 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 28
Security Option USB Keyboard Support USB Mouse Support DMA3 Enabled Enabled All F10 Utility 1. Turn on or restart the thin client. 2. As soon as the thin client is turned on, press F10 when the " Load Factory Defaults, Set Administrative Password, Set User Password, Save & Exit Setup, Exit without - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 29
Peripherals on page 24 Power Management Setup Setup Utility-Power Management Setup on page 25 Setup Utility-System Information NOTE: Support for specific Setup options may vary depending on the hardware configuration. Table 3-2 Setup Utility-System Information Option Product Name Processor - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 30
Peripherals Table 3-5 Setup Utility-Integrated Peripherals Option Integrated Audio Network Controller USB Controller Advanced USB Options USB Keyboard Support USB Mouse Support Serial Port 1 Serial Port 2 Serial Port 3 Serial Port 4 Parallel Port Parallel Mode ECP Mode Use DMA Description Enable - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 31
(hh:mm). Setup Utility-Utility Task Actions Table 3-7 Setup (F10) Utility Task Actions Heading Load Factory Defaults Set Administrator Password Set User Password Save & Exit Setup Exit without Saving Table Select Yes or No (Y/N) Allows you to set, change, and disable the administrator password - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 32
4 Diagnostics and Troubleshooting LEDs Table 4-1 Power and IDE Flash Activity LEDs : RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 33
Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: 1. Initializes CPU and memory controller. 2. Initializes VGA - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 34
HP Call Center for a diagnosis. For phone numbers of an HP Call Center near you, visit the following Web site: http://www.hp Displays the running speed of the CPU. The user may press Esc to skip the full memory key during POST to display messages hidden by the HP logo. The BIOS was unable to find a - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 35
not power on, review the following items. Table 4-4 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating problems. Ensure that the following connectors are securely plugged into the thin client unit: ● Power connector ● Keyboard ● Mouse ● Network RJ-45 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 36
monitor and repeat testing. 3. Re-image the thin client unit and power on the monitor again. 4. Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit. Diskless (No-Flash) Unit Troubleshooting This section is only for those - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 37
are running in an MS RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen. If the unit on the screen if there is no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when ready. Troubleshooting 31 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 38
Flowcharts Initial Troubleshooting Start Intial Troubleshooting Is there No power? Yes Is there No video? Yes Go to No Power Go to No Video Beeps, No LEDs, or error Yes Go to Error Messages Is the OS No loading? Go to No OS Loading Yes Go to next page t5000 Troubleshooting Flow - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 39
Part 2 B Continued from Initial Troubleshooting Keyboard/ mouse working? Yes NIC working? Yes Go to No Non-functioning pointing device or keyboard Go to No No displayed but can't connect? Go to No IP address Yes Boot in continuous loop? Go to Booting in continuous loop Troubleshooting 33 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 40
No Power, Part 1 34 Chapter 4 Diagnostics and Troubleshooting - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 41
No Power, Part 2 Troubleshooting 35 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 42
No Power, Part 3 36 Chapter 4 Diagnostics and Troubleshooting - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 43
No Video, Part 1 Troubleshooting 37 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 44
No Video, Part 2 38 Chapter 4 Diagnostics and Troubleshooting - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 45
No Video, Part 3 Troubleshooting 39 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 46
disconnect power. Replace components in system one at a time starting with Flash. Test system after each replacement for video or beeps. Yes Have the unit serviced. Note: Refer to the Warranty for coverage information. 40 Chapter 4 Diagnostics and Troubleshooting - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 47
the monitor is plugged in. Beep code - 1 Long, 3 Short. ROM failure. Create ROMPaq diskette and reload ROM. Download the ROMPaq from the HP Web site at: http://www.hp.com/products Notes: Short (S) and long (L) beeps will only be heard if the system has a speaker. LEDs will only function on PS - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 48
NO OS Loading 42 Chapter 4 Diagnostics and Troubleshooting - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 49
OS Not Loading from Flash Troubleshooting 43 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 50
nonfunctioning device and attach a known working keyboard/ mouse to the system. Press Ctrl+Alt+Del to reboot. Working? No Yes Done Working? Yes Done No Service the unit Note: Refer to the Warranty for coverage information. 44 Chapter 4 Diagnostics and Troubleshooting - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 51
? No Replace cable or have jack activated. NIC configured in OS? No Reimage using recovery process. Yes OK? Yes Done No Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting 45 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 52
whether the unit sees its audio hardware? Yes Disconnect any external speakers Turn up volume for internal and external speakers. Restore image using the Recovery process. Audio? Yes N Take the following actions: 1. Reseat speaker cable. 2. Replace speaker. Note: Refer to Warranty for - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 53
OK? Yes Done Yes Ping N Gateway OK? Yes Thin client have a valid IP address? N Reimage device using restore Reboot unit and server. Ping Server by name OK? N Contact Server Administrator to verify DCHP, DNS services started. Replace network cable. Yes Done Troubleshooting 47 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 54
Booting in Continuous Loop 48 Chapter 4 Diagnostics and Troubleshooting - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 55
tested with the HP Thin Client Imaging Tool. ● USB CD-ROM drive for thin client (if using the ISO Image option) Before using the utility, you must download the appropriate image from http://www.hp.com/sbso/ bussupport.html. Getting Started There are three deployment options supported by this utility - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 56
. 6. When prompted Do you want to continue? [Y/N], click Y to begin the image restore process on the thin client. Formatting a USB Flash Drive CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the USB drive to another drive. 1. Connect your USB flash drive - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 57
image restore process on the thin client. Unpacking the Image and Tools for Deployment 1. Click Deployment. 2. When prompted, select the destination directory for the imaging tools and image to Configuring a PXE Server on page 53 for instructions about setting up a PXE Server using Microsoft RIS. - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 58
New > Job. 4. Enter a unique name for the job that you will use to deploy the original thin client image. 5. Click the name of the new job. 6. Near the upper right side of the screen, click Solution (http://www.altiris.com/support/documentation) for more detailed information. 52 Appendix A Adding an - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 59
assumes that servers 1, 2, and 3 (above) are already set up. The RIS PXE Server must be equipped with two or more hard drives. Remote Installation Services and Windows 2000 Server cannot be installed on the same drive; nor will RIS work on a double partition of Windows 2000 Server. You must first - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 60
Risetup.exe and click Next. 3. Click Next. 4. Select Respond to client computers requesting service. 5. Click Next. 6. Insert the Windows 2000 Professional CD into Users and Computers. 3. Right-click on the appropriate domain name. 4. Click Delegate Control. 5. Click Next. 6. Click Add to add users - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 61
to the Microsoft Web site for instructions about creating a network bootable diskette. For More Information Thin client documentation (including white papers discussing software deployment methods): http://welcome.hp.com/country/us/en/support.html?pageDisplay=support. Type your model number into the - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 62
share to an HP thin client system running the WES operating system. For FTP Image Update to function properly, it requires the following available free space on the client: ● Approximately 200MB of flash ● Approximately 250MB of RAM FTP Image Update over wireless is not supported For greater usage - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 63
HP FTP Image Update Client can only be run by an administrator on an HP thin client system which has license to run XP Embedded operating system. Host Settings There are two ways to specify host settings: 1. You can manually the User ID and Password boxes empty. If the WES images and WinPE image are - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 64
Update Once the host settings are entered, either manually or automatically through DHCP, then click the Refresh Image List button to make the applet query the FTP share for all WES images whose targeted BIOS families match the one of the current thin client system, and fill in the drop-list combo - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 65
Select Image to Update 59 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 66
hp.com. 2. Select Support and Drivers. 3. Type the model number of your thin client. 4. Click the link for your thin client model. 5. Click Dowload drivers and software. 6. Click the link for your thin client the downloaded file and follow the on-screen instructions. WARNING! Do not turn off power or - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 67
Use a wrist strap connected by a ground cord to a grounded Thin Client chassis. Wrist straps are flexible straps of 1 megohm +/- 10 percent HP authorized dealer, reseller, or service provider. NOTE: For more information about static electricity, contact an HP authorized dealer, reseller, or service - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 68
F Specifications Table F-1 HP t505 Flexible Thin Client Dimensions Width 50.00 mm 1.97 in. Height the type and number of options installed. ** The operating temperature range when the thin client is attached to a flat panel using the HP Quick Release is 50° to 95° F (10° to 35° C). Relative - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 69
Table F-1 HP t505 Flexible Thin Client (continued) Power Supply Operating Voltage Range Rated Line Frequency 100-240 VAC 50-60 Hz Power Output (maximum) 65 W Rated Output Current (maximum) 3.42 A Output Voltage +19 V DC 100-240 VAC 50-60 Hz 65 W 3.42 A +19 V DC 63 - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 70
9 adding an image restore tool 52 altitude specifications 62 authorizing Remote Installation Services 53 B basic troubleshooting 29 battery, image 50 L LEDs 26 line-out audio location 4 M microphone connector location 3 mounting holes, VESA 4 O operating systems 1 options installing 7 supported - HP t505 | Troubleshooting Guide t505 Flexible Thin Client - Page 71
52 restoring a corrupt BIOS 60 restoring the flash image 49 RIS menu 55 RJ-45 connector location 4 12 serial number location 2 setting user permissions on the Active Directory Server 62 thin client 62 weight 62 stand installing 5 removing 6 T temperature specifications 62 troubleshooting 29
Troubleshooting Guide
HP t505 Flexible Thin Client